1. Office End-of-Life

2. Call Flow Introduction A
Would you have a few minutes to discuss this please?
YES D
(Share potential risks) NO E
Would you like to know how your business can benefit from Office 365? B
Is there a better time to call you back?
YES NO
YES NO
Schedule call for another time C
Is there anyone else I can follow up with? F
(Share Office 365 value props) I
May I know the reason?
YES
(Get/confirm ) NO G
(Share about FastTrack)
(Refer to Objection Handling)
CLOSE
CLOSE H
If you’re keen on getting your business started on Office 365, when would be a good time for our telesales team to contact you?
Get information / Confirm title & role
CLOSE

3. Office 365 Call Script (End of Life 2007) – Page 1/5
Introduction Hello [contact name]. This is [name], calling on behalf from <partner name> A I’m calling to follow up on an we sent you recently regarding the end of support for Office 2007, which your organization currently uses. Microsoft will end support for Office 2007 on October 10, 2017 and this might affect your organization. So I’d like to share with you more information about this, and discuss your upgrading options to avoid any potential disruptions to your business. Would you have a few minutes to discuss this please? B Is there a better time to call you back? (If yes, schedule time for follow-up call) C I understand. In that case, is there anyone else in your organization who might be interested in a discussion on the potential risks once support for Office 2007 ends? I would be happy to follow up with them. (If yes, confirm other contact details)

4. Office 365 Call Script (End of Life 2007) – Page 2/5
D Thank you [Contact name]. As mentioned, Office 2007 will reach the end of its 10-year lifecycle on October 10, Once support for Office 2007 officially ends, there are risks to take note of should your teams continue to use it: Firstly, performance and security fixes for Office 2007 will no longer be deployed – which might leave your IT infrastructure vulnerable to potential security risks. Potential service interruptions and reduced functionality could also occur when integrating with modern versions of Office servers and Office 365 services. There might also be compliance issues with regulations or legislation, and reduced support from OEMs and 3rd party providers of software and services that longer support products related to out-of-support Office clients and servers. E To avoid these challenges, we recommend upgrading to Office 365 which will better help your organization meet the demands of today’s global marketplace. Would you like to know how your business can benefit from Office 365?

5. Office 365 Call Script (End of Life 2007) – Page 3/5
F Thank you [Contact name]. As you might already know, Office 365 is a cloud-based productivity suite that allows you to use the same applications your employees are used to, with the added advantage of having access to online files. Being cloud-based also means you’ll always have the most up-to-date version, and never have to worry about maintaining updates and products with end-of-life challenges. In addition, your teams will also experience benefits such as: Faster access and real-time communication through infrastructure, systems and teams Deeper data insights through Business Intelligence In-built security, data back-ups and up-to-date software. G If you’re keen on upgrading to Office 365, Microsoft provides a FastTrack programme for Office 365 customers with at least 50 seats. FastTrack helps you create a Success Plan to adopt and migrate your systems to Office 365 in a seamless and efficient manner. H [Contact name], if you’re keen on getting your organization started on Office 365, when would be a good time for our telesales team to contact you?

6. Office 365 Call Script (End of Life 2007) – Page 4/5
Could you share with me why you’re not keen on learning more about Office 365?
(Refer to Objection Handling talking points below) 1. We’re looking at <Google, Dropbox, Box> to help us with mobile productivity. What is driving your interest in <competitor>?
When you take a closer look, we believe you will find Microsoft’s mobile productivity solution is better suited for your enterprise needs because:
Security and management from a company that understands enterprises, not repurposing consumer services
Work when connected and when offline- not always an option with browser-only solutions
Connected, end-to-end productivity from Office 365. You don’t have to piece together services that are not integrated. Better experience for users and IT.
Options for different levels of need. Not one size fits all.
2. I don’t want to move to the cloud because of security or compliance reasons.
Office 365 is highly secure with world-class privacy and security features.
Microsoft doesn’t use customer data for marketing or advertising
Office 365’s privacy and security features are rigorously tested and independently verified
It adheres to the most stringent international data protection standards
99% uptime worldwide
Office 365 is specifically designed to meet the needs of organizations in industries with advanced security and privacy needs, like healthcare, education and financial services.
Talking points for CIO or more technical audience
Office 365 has multiple scanning engines to provide premium malware protection. Microsoft takes a multidimensional approach to help safeguard your data, including:
ISO/IEC 27001:2005 certification
SSAE 16 Type I (formerly SAS 70) SOC 1 Type II audits
Office 365 was the first major cloud-based platform to achieve ISO certification and to offer EU Model Clauses to all customers as a means of complying with European data privacy laws.

7. Office 365 Call Script (End of Life 2007) – Page 5/5
3. We use iPads and iPhones only. Microsoft recognizes that most enterprises manage a heterogeneous environment of two or more platforms.
We have offered Office Mobile for iPhones and Android for years.
In 2014, we unveiled Office for iPad and Office for Android tablets.
There has been over 100 million Office for iOS and Android downloads through May 2015.
Office for iPad includes native apps for Word, Excel, and PowerPoint. OneNote and Lync were already available.
This continues our strategy of delivering the Office experience across the devices that matter most to our customers.
Office 365 ProPlus, an Office 365 subscription which includes the full client license, unlocks all the features. User-based licensing enables your employees to use Office on 5x5x5 devices.

8. Frequently Asked Questions - Office 2007 End of Life
When does extended support end for Office 2007 Client?
October 10, visit the Support Lifecycle page for more information.
What about Servers?
Extended support deadlines may differ from October 10, Visit the Support Lifecycle page for more information.
What are my options?
Upgrade to Office 365: FastTrack Center available for migration assistance to Office 365.
Upgrade to supported version of Office (2010, 2013, 2016): FastTrack Center is not available for migration assistance from on-prem to on-prem. Work with your Partner or Microsoft Services to upgrade.
Exchange 2007 End of Life
When does extended support end for Exchange 2007?
April 11, visit the Support Lifecycle page for more information.
Move to Exchange Online: FastTrack Center available for migration assistance.
Upgrade to supported version of Exchange (2010, 2013, 2016): FastTrack Center is not available for migration assistance from on-prem to on-prem. Work with your Partner or Microsoft Services to upgrade.
Are there resources to help with deployment planning?
Visit Microsoft Exchange Server Deployment Assistant to find resources.
Can I upgrade directly from Exchange 2007 to Exchange 2016?
No. Your organization must upgrade to the 2010 or 2013 version of Exchange before upgrading to For more information, visit the Exchange Deployment Assistant.
Will there be custom support options?
No. As adoption of Office 365 accelerates and on premise deployments decrease, custom support options for all Office products will no longer be available. This includes Exchange Server; SharePoint Server; Office Communications Server; Lync Server; Skype for Business Server; Project Server; Office Suites and Visio.

9. Office 2007 EOL: The end of extended support for Office 2007 is October 10, 2017.
Office 2007 client is approaching the end of its support lifecycle, with extended support ending on October 10, It’s now time to start the conversation with customers around upgrading to Office 2016 or to Office 365 ProPlus, the always-up-to-date subscription service enabled by the cloud.
Note - Customers using Outlook 2007 to connect to Exchange Online will need to upgrade by Oct 31, 2017 in order to keep connectivity. Microsoft is deprecating RPC over HTTP in Exchange Online, which is the protocol used by Outlook 2007 to send and receive with Office 365. Learn more here.
Recommended Steps for Customers Using these Products
Microsoft recommends that customers migrate to current product versions prior to the support end dates. There are two recommended migration paths for customers using the Office 2007 client:
There are two potential migration paths for customers using the Office 2007 client:
Upgrade to Office 365
Upgrade to Office 2016
We encourage customers to assess the Office 365 option with the help of their Microsoft account team and/or qualified Microsoft partner. With Office 365 ProPlus, users get the full, installed Office experience on PCs, Macs, tablets (including iPad® and Android™ tablet) and phones as well as OneDrive for Business online storage and Skype for Business. Moving to Office 365 enables customers to take advantage of the latest product innovations and ensure uninterrupted support from Microsoft.
Migration Assistance with FastTrack
Microsoft FastTrack services are available with an Office 365 ProPlus subscription and provide assistance to help customers move to Office 365 smoothly and with confidence, and realize business value faster. Customers can discover what's possible, plan for successful rollouts, and enable new users and capabilities at their own pace. Access best practices, tools, resources, and experts committed to making the customer experience with Office 365 a success.

10. Exchange 2007 EOL (including as it’s so closely aligned with Office 2007) The end of extended support for Exchange 2007 is April 11, 2017.
Exchange 2007 introduced a number of new technologies and features to our customers, including the release of CCR, LCR and SCR, which provided the foundation for the Database availability groups (DAGs), relied upon since Exchange Server 2010.
Exchange Server 2007 also marked the start of the transition to building Exchange Server on the .Net Framework. Microsoft has continued that investment and .Net Framework is now the foundation of all critical Exchange processes in Exchange 2013, Exchange 2016 and Office 365. Exchange PowerShell, also new to Exchange 2007, is even more prevalent in current versions of Exchange and is the de facto management tool for modern Exchange Servers.
We now have the opportunity to move customers to Exchange Online and drive O365 adoption through our world-class service. Because the end of extended support for Exchange 2007 is almost six months prior to the date set for Office client, including Outlook, we need to work closely with customers on this legacy product to move them towards a modern solution.
Recommended Steps for Customers Using these Products
Microsoft recommends that customers migrate to current product versions prior to the support end dates. This enables customers to take advantage of the latest product innovations and ensure uninterrupted support from Microsoft.
Customers running Exchange 2007 have the option to upgrade via mailbox move to Exchange 2010, Exchange 2013 or migrate directly to Office 365. Customers wanting to migrate to the latest version of Exchange Server, Exchange Server 2016, will need to first decrement Exchange Server Customers wanting to maximize their on-premises server investment should strongly consider migrating to Exchange Server 2016 as Exchange Server 2013 is already three years into its own 10-year lifecycle.
Migration Assistance with FastTrack
Microsoft FastTrack services are available with an Office 365 ProPlus subscription and provide assistance to help customers move to Office 365 smoothly and with confidence, and realize business value faster. Customers can discover what's possible, plan for successful rollouts, and enable new users and capabilities at their own pace. Access best practices, tools, resources, and experts committed to making the customer experience with Office 365 a success.

11. Additional Resources: Exchange Server 2007: T-1 Year and Counting
Exchange Server Upgrade Benefits
Video on why to move from Exchange 2007 to Modern Exchange:
Exchange 2007 Reasons to upgrade (attached)
FAQ – attached
Top Resources:
Office 2007 Approaching End of Extended Support
Exchange Server 2007 Resources
Microsoft Lifecycle Site
Product End of Life and Modernization
2007 EOL Licensing Guidance
Other Links:
Office OnRamp EOL:
Forrester reports: