1. International Results Meeting LibQUAL+TM
Colleen Cook
Texas A&M University Libraries
Dean
Association of Research Libraries
Northumbria International Conference
Durham, England
August 22, 2005
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2. Correlations of LibQUAL+™ Dimensions with Total Scores
Service
Affect
Information
Control
Library as
Place
Total
Perceived
Service Affect
1.0000
.7113
.5913
.9061
Information Control
.6495
.9029
Library as Place
.8053
TOTAL Perceived
Total Satisfaction
.7286
.6761
.5521
.7587
Total Outcomes
.5315
.6155
.4917
.6250
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3. LibQUAL+™ Percentage of Comments By User Group Texas A&M University
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4. LibQUAL+™ Comments Library as Place Texas A&M University
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5. LibQUAL+™ Comments Information Control Texas A&M University
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6. LibQUAL+™ Comments Service Affect – Compliments Texas A&M University
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7. LibQUAL+™ Comments Service Affect – Problems Texas A&M University
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8. Texas A&M University “Giving users individual attention”
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9. Texas A&M University “Making electronic resources accessible from my home or office”
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10. Texas A&M University “A library Web site enabling me to locate information on my own”
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11. Aggregated Means of ARL Libraries 2004
IC =
Information Control
AS =
Affect of Service
LP =
Library as Place
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12. Question Minimum Desired Perceived
Text Mean Mean Mean
IC Making electronic resources accessible from my home or office
IC A library Web site enabling me to locate information on my own
IC The printed library materials I need for my work
IC The electronic information resources I need
IC Modern equipment that lets me easily access needed information
IC Easy-to-use access tools that allow me to find things on my own
IC Making information easily accessible for independent use
IC Print and/or electronic journal collections I require for my work
AS 1 Employees who instill confidence in users
AS 2 Giving users individual attention
AS Employees who are consistently courteous
AS Readiness to respond to users' questions
AS Employees how have the knowledge to answer user questions
AS Employees who deal with users in a caring fashion
AS Employees who understand the needs of their users
AS Willingness to help users
AS Dependability in handling users' service problems
LP Library space that inspires study and learning
LP Quiet space for individual activities
LP A comfortable and inviting location
LP A getaway for study, learning, or research
LP 5 Community Space for group learning and group study

13. LibQUAL+TM Contact Information
Martha Kyrillidou
Senior Program for Office of Statistics and Measurement
Consuella Askew
LibQUAL+™ Program Specialist
Amy Hoseth
LibQUAL+™ Project Assistant
Jonathan D. Sousa
Technical Applications Development Manager
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