1. Sample driver diagram with associated measures for a quality aim, projects/primary drivers and change ideas/secondary drivers

2. Template for Driver Diagram CHANGE IDEAS & PROCESS MEASURES
AIM & OUTCOME MEASURE
PRIMARY DRIVERS
SECONDARY DRIVERS

3. SAMPLE DRIVER DIAGRAMS FROM QUALITY ADVANTAGE

5. Project: St. Joseph’s Home Care
PRIMARY DRIVERS
AIM & BIG DOT MEASURE
SECONDARY
DRIVERS
CHANGE IDEAS & PROCESS MEASURES
% of clients provided with the opportunity of a quarterly visit
Access to Management
Standardization of Practice
Quarterly contact/visit by manager/supervisor
Increase percentage of clients who are satisfied or very satisfied with the timeliness of a response to their concerns by 17%
#: Baseline survey
First Monday of the month have an open door session (1-4 pm)
# of clients that attend
Scheduled Access
% of clients that have the magnet mounted on their fridge
Fridge Magnet with contact information
Have hospital review all formal information (client resoution process document)
% of clients who understand material
Health Literacy
Re-design information package
Include visual map of contact process
# of audits completed for all SJHC department meetings
Ensure all information is regularly updated
Standing agenda item for all staff meetings; every two months