1. Building Software Testers For Outsourcing
9/18/2018
Best Practice
Building Software Testers For Outsourcing

2. Agenda Speaker Biography
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Speaker Biography
Where Were We Yesterday Building Software Testers?
Where Are We Today Building Software Testers?
How Are We Building Software Testers For Outsourcing?
What Are The Benefits Of This Best Practice?
What Are The Challenges?
Q&A
Contact Information
9/18/2018

3. 9/18/2018
Speaker Biography
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4. Speaker Biography What He Does What He’s Known For Where He’s From
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What He Does
Gabriel Rodriguez is a Quality Consultant of Softtek an outsourcing company in Monterrey Mexico and he is the President of the first QAI Federation Chapter in Mexico (MSQAA).
What He’s Known For
Gabriel Rodriguez is known as one of the pioneers in the organization to encourage and mentor people to professionally grow in the Quality Control field, supporting team members in obtaining CSTE and CSQA certifications.
Where He’s From
Gabriel Rodriguez grew up in Guadalajara, Mexico, and started working as a Software Tester at Softtek in 2000.
Where He’s Going
With CSTE and CSQA certification demands in Mexico, Gabriel is planning to focus on establishing a QAI Mexico office with the support of several Mexican organizations to increase the number of certified people in QC and QA in Mexico.
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5. Where Were We Yesterday Building Software Testers?
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Where Were We Yesterday Building Software Testers?
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6. Where Were We Yesterday?
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Initial phase of quality control function in the organization
Lack of improvements to existing software testing methodology
Lack of improvements to existing software testing training program
Lack of credibility for training material concepts
Lack of certified software testers in the organization
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7. Where Were We Yesterday?
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Lack of encouragement and motivation to pursue software testing certifications
Lack of agents of change to serve as mentors to build competent software testers
Lack of vision to align existing testing career path with a certification program (CSTE)
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8. Where Are We Today Building Software Testers?
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Where Are We Today Building Software Testers?
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9. Where Are We Today? This Best Practice was implemented in 2005
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This Best Practice was implemented in 2005
Implementation of CSTE principles and concepts to improve the competency level of software testers (CSTE Program)
Career path alignment with:
CSTE principles and concepts
CSTE awareness program
CSTE training program
Attention of upper and middle management to align the existing testing career path with CSTE principles and concepts to build better software testers
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10. Where Are We Today? CSTE campaigns in the organization:
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CSTE campaigns in the organization:
Promoting CSTE study groups through newsletter
Encouraging software testers to practice CSTE principles
Promoting CSTE program through posters
CSTE study groups across the organization
Different business units within the organization implementing CSTE study groups
Interest from external companies to adopt this best practice
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11. Where Are We Today?
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Percentage of people interested in learning solid principles and concepts of testing following CSTE common body of knowledge
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12. How Are We Building Software Testers For Outsourcing?
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How Are We Building Software Testers For Outsourcing?
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13. How Are We Building Software Testers For Outsourcing?
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This Best Practice is based on CSTE & CSQA principles and concepts
Software Testing Training Models
Building Internal Employees Model:
Middle-out Approach with CSTE principles
Bottom-up Approach with CSTE principles
Building External Candidates Model:
Visiting universities
Awareness testing program with CSTE principles
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14. How Are We Building Software Testers For Outsourcing? -- Model
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Building Internal
Employees
Building External
Candidates
Middle-Out Approach with
CSTE Principles
Bottom-Up Approach with
Middle-Out Approach:
Visiting Universities
Awareness Program with
CSTE Principles
Testing Career Path
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15. How Are We Building Software Testers For Outsourcing?
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Building Internal Employees Model
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16. Building Internal Employees
How Are We Building Software Testers For Outsourcing? -- Middle – Out Approach
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Building Internal Employees
The Middle-out Approach with CSTE principles consists of:
Organization’s Testing Career Path for:
Junior Software Testers
Senior Software Testers
Test Leads
Test Coordinators
Internal Testing Training
On-line courses
On-line material updated with CSTE principles and concepts
Internal Study Groups
Support of middle management to promote CSTE study groups
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17. Organization’s Testing Career Path
How Are We Building Software Testers For Outsourcing? -- Middle – Out Approach
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Organization’s Testing Career Path
Knowledge domains for each role
Roles defined by the organization
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18. Internal Testing Training
How Are We Building Software Testers For Outsourcing? -- Middle – Out Approach
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Internal Testing Training
On-line University Website
Schedule courses based on software tester’s role
Study material on-line
Take an exam on-line
Receive instant grade
The cycle is the same
for all the roles
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19. Internal Testing Training
How Are We Building Software Testers For Outsourcing? -- Middle – Out Approach
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Internal Testing Training
Organization’s testing career path aligned with CSTE principles
Existing training material updated with CSTE principles
Schedule internal testing training for each role
Senior software testers and middle management facilitate training
Workshops at the end of each session
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20. Internal Testing Training
How Are We Building Software Testers For Outsourcing? -- Middle – Out Approach
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Internal Testing Training
Existing training material updated with CSTE principles
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21. How Are We Building Software Testers For Outsourcing
How Are We Building Software Testers For Outsourcing? -- Middle – Out Approach
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Internal Study Groups
Mission:
Increase competency level of software testers following the organization’s testing career path roles
Prepare software testers to pursue CSTE certification
CSTE study group model:
Commitment
Testing Skills
Study Plans
Progress Assessment
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22. How Are We Building Software Testers For Outsourcing
How Are We Building Software Testers For Outsourcing? -- Middle – Out Approach
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Internal Study Groups
Newsletter used as a communication channel to promote study groups
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23. How Are We Building Software Testers For Outsourcing
How Are We Building Software Testers For Outsourcing? -- Middle – Out Approach
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Internal Study Groups
Certified people build study groups in their projects
Certified people serve as mentors to new study groups
The study groups are small
Explain benefits of CSTE program
Build schedules to establish milestones
Build study plan
Meet on a weekly basis (This depends on availability)
Each member is responsible to study based on the study plan
Assessments and summaries
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24. How Are We Building Software Testers For Outsourcing
How Are We Building Software Testers For Outsourcing? -- Middle – Out Approach
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CSTE Program and Study Schedule
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25. How Are We Building Software Testers For Outsourcing
How Are We Building Software Testers For Outsourcing? -- Middle – Out Approach
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Assessments and Summaries
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26. Middle – Out Approach Summary:
How Are We Building Software Testers For Outsourcing? -- Middle – Out Approach
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Middle – Out Approach Summary:
Organization’s Testing Career Path:
Each role has a defined knowledge domain aligned with CSTE principles
Internal Testing Training:
The training material is aligned with CSTE principles and concepts and the delivery format is in two ways:
Participant interaction
On-line university
Internal Study Groups:
These study groups are sponsored by internal newsletter
These study groups are organized by members within a testing project and mentored by CSTE certified team members
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27. Building Internal Employees
How Are We Building Software Testers For Outsourcing? -- Bottom – Up Approach
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Building Internal Employees
The Bottom- Up Approach with CSTE Principles consists of:
Internal Certified Members Trigger CSTE Program:
Certified members encourage peers in their testing projects
Explain CSTE program to peers
Explain benefits
Build Web Site on the Intranet
Make it simple
Use any software approved by your organization such as: Microsoft Publisher
Publish testing material to direct and encourage peers on quality control principles
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28. Internal Certified Members Trigger CSTE Program
How Are We Building Software Testers For Outsourcing? -- Bottom – Up Approach
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Internal Certified Members Trigger CSTE Program
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29. Build Web Site on the intranet
How Are We Building Software Testers For Outsourcing? -- Bottom – Up Approach
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Build Web Site on the intranet
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30. Bottom – Up Approach Summary:
How Are We Building Software Testers For Outsourcing? -- Bottom – Up Approach
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Bottom – Up Approach Summary:
Internal Certified Members Trigger CSTE Program:
Certified software testers encourage team members of their respective testing projects to get into the program
The CSTE program is explained using PowerPoint slides
Build Web Site on the Intranet
In order to encourage and motivate peers an internal website is built to publish testing material
Material is accessible to all team members of the project
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31. How Are We Building Software Testers For Outsourcing?
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Building External Candidates Model
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32. Building External Candidates
How Are We Building Software Testers For Outsourcing? -- External Candidates
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Building External Candidates
This Middle-out Approach consists of:
Visiting Universities
Bring interns to the organization
Testing Awareness Program
Introduction to organization’s testing methodology
Existing training material updated with CSTE principles
Workshops
After Testing Awareness Program
External candidates are relocated to different projects
Once they become employees, they start with the Internal Employees Model
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What Are The Benefits?
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34. Benefits
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Establishment of an awareness and training program in the organization relying on international standards for testing (CSTE)
Credibility for the testing organization that provides outsourcing services
Consistency on the testing knowledge provided by the organization
Discipline with the software testing community adopting structure methods to perform testing
Encouragement of a growth oriented mind-set
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35. What Are The Challenges?
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What Are The Challenges?
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36. Challenges Upper management skepticism Traditional management culture
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Upper management skepticism
Traditional management culture
Resistance to improve existing methodology with CSTE principles and concepts
Initial phase of quality assurance function in the organization
People not familiarized with systematic methods of testing using standard concepts
Low commitment by people to follow up with study group sessions
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37. Q&A
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Any Questions
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38. 9/18/2018
Thank You…
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39. Gabriel Rodriguez, CSQA, CSTE
Contact Info
9/18/2018
Gabriel Rodriguez, CSQA, CSTE
Quality Consultant
Softtek
9/18/2018