1. The Right to Information Can every Thomasina, Dirk and Harriet get it online from Libraries? Brian Hardy Vision Australia Foundation

2. IFLA Manifesto Unhindered access to information is essential to freedom, equality, global understanding and peace. Libraries should provide a mechanism to overcome the barriers created by differences in resources, technology, and training.

3. Information Online Libraries facilitate access to online information. They: Provide public access computers Make available specialist online resources (e.g. Journals) Provide support online - for offline resources (e.g. online catalogues)

4. Overcoming Barriers Libraries provide: Free access to computers and the Limited support by staff Access to community groups to use resources Some assistive technology But is this enough?

5. Our Users Thomasina : Older with some loss of visual acuity. Relatively new to the online world. Dirk: Has big interest in the web and the information it can provide, but apprehensive about lack of reading skills. Harriet: Wants to be independent in accessing the information that is important to her. Was an experienced web and library user before a mild stroke left her with motor control problems.

6. Additional Barriers that T, D and H could face? Inaccessible design formats No access to appropriate technology Lack of training and skills and Lack of awareness.

7. Inaccessible Design Poor code Bandwidth hungry design Design for only some users A few examples

8. No Access to Technology Not everyone can use a computer in standard configuration Alternative configuration takes time and expertise Assistive technology is expensive and needs to be customised for each user

9. Access to Training and Skill Development Modified training is needed for people who use assistive technology Everyone needs opportunities to practice – not readily available (see previous slide)

10. Confidence to Try Publicity needed Positive experiences Confidence building

11. What can a Library Do? Checking accessibility –Tabbing –No images (use Opera) –Basic usability Making AT available –Large monitor –Maybe trackball, screen reader, magnifier –Enable customisation –Web-4-All?

13. What else can a Library Do? Support for training and practice sessions –Supervised come-&-try sessions –Scheduled practice times with volunteers –Links with community training groups Building community relations and supporting front-line staff –Reach out to older persons and disability groups –Provide resources for front desk staff (time!!!, materials & training)

14. Further Information Brian Hardy Vision Australia Foundation Mobile: 0419 102 451 Phone: (03) 9864 9525 Email: brian.hardy@visionaustralia.org.aubrian.hardy@visionaustralia.org.au On the CAVAL stand in the Exhibition Hall