1. SAA Operational Readiness
Business Development
SAA Operational Readiness
FIFA Soccer World Cup 2010
Progress as at 18 May 2010

2. Project Planning and Mobilization
FIFA Soccer World Cup 2010
Project Planning and Mobilization

3. Project Planning and Mobilization
FIFA Soccer World Cup 2010
Project Planning and Mobilization

4. Business Development
SAA IS READY FOR 2010
Dedicated teams to process participating soccer teams, the media, and other VIPs
Baggage, check-in, customer services, security, VIP
Flexible operations during games including 24 hour operations where required
Almost 500 cabin and ground staff employed, trained and integrated into SAA operations
Extended operating hours for call centres
Additional call centre staff appointed and deployed.
Multilingual
Doubled the number of staff across the baggage handling value chain
Increased baggage security
Shorter procedures for claims
Flight tickets available and are selling fast
This includes the cheapest which are competitive.

5. As the 1st and last point of
contact for some of the
foreign first time visitors, SAA
must ensure that these visitors
are made to feel welcome
and offered the best possible
experience as the 1st
impression is key and will set
the tone for the rest of their
visit
We are ready to play our
best game for SA and score
points with all our passengers
from all over the world.

6. 22 DAYS TO GO TO THE KICK OFF OF THE BEAUTIFUL GAME, SAA IS READY TO SAY: