1. YOUR NAME YOUR TITLE DATE
ACADEMIC DIPLOMAS
and
CERTIFICATION CREDENTIALS
YOUR NAME YOUR TITLE DATE

2. About Us American Hotel & Lodging Association (AH&LA)
Headquartered in Washington DC
Provides focused advocacy, communications support, and educational resources for lodging industry
Serving the hospitality industry for more than 100 years
Representing 2.2 million Hotel rooms with over 16,000 member properties
American Hotel & Lodging Educational Institute (AHLEI)
Founded in 1953; the non-profit education and training arm of AH&LA
Offices in Florida, Michigan, India and China
Preeminent leader in hospitality certification
74 licensed affiliates in 45 countries
More than 100 products in a variety of training media (online, video, print, distance learning, mobile applications)
Product development in conjunction with direct industry input

3. American Hotel & Lodging Educational Institute (AHLEI)
Our mission statement: The premier source for quality hospitality education, training, and professional certification, serving the needs and advancing the excellence of hospitality schools and industries worldwide.

4. Academic leaders using AHLEI’s Content

5. Market Segments ACADEMIC Textbooks E-Texts Print Materials
Online Courses
Universities
Vocational
Schools
High Schools
Colleges
ACADEMIC

6. Introduction to Hospitality Rooms Division Food & Beverage
Areas of Education – Higher Education
Introduction to Hospitality
Rooms Division
Food & Beverage
Finance & Accounting
Sales & Marketing
Human Resources
General Hospitality Management
Special Topics
Spa, Casino, Club Management

7. Academic Course Certificate
What makes the American Hotel & Lodging Educational Institute (AHLEI) different from other educational publishers?
The academic certification we include with each of our hospitality management textbooks.
No other educational publisher offers this tangible industry connection—a certificate that tells hospitality employers that your students have mastered the competencies needed to be successful members of a hospitality operation.

8. Academic Course Certificate
Certificate provides industry-recognized standard for student knowledge.
Many schools now require third-party recognition/certification for students. AHLEI makes it easy.
Textbooks include an exam scan sheet for a 100 question final exam from AHLEI.
A passing score of 70% or higher earns a completion certificate.

9. Academic Course Certification
AHLEI’s academic course certification:
Is backed by more than 60 years of AHLEI’s hospitality education and training expertise
Provides a stamp of approval from AHLEI’s parent organization, the American Hotel & Lodging Association.
Is recognized by hospitality employers as evidence of competency in hospitality knowledge

10. Academic Certificate

11. How it benefits the Instructor
Instructor have no hoops to jump through – the exam scan sheet is already packaged in with the textbook.
Instructor just administers the exam
AHLEI has written the exam for the professor and will grade it on their behalf – the hard work is already done!
AHLEI Curriculum and Academic Certificates come with direct industry input – what employers want to see.

12. Instructor Communication and Processing Exams
Instructor requests final exam at or by calling AHLEI
AHLEI verifies request is from an instructor at a licensed school
AHLEI s:
Final exam
Answer key
Class roster
Administration instructions
Instructor sends completed scansheets (originals only, no copies) and class roster to AHLEI’s Michigan office (complete info on admin instructions)
AHLEI grades scansheets and mails results to instructors:
Grade Report: listing students and their grades
Certificates: for students that pass the exam (70% or higher)
Retake scansheets: for students who failed the first exam
Retake Order Form: for students failing a retake exam
Turnaround Time: 2-4 weeks

14. Academic Curriculum AHLEI Certificates
Certificate of completion in 30+ AHLEI courses
5 Course Certificates of Specialization in:
Spa Management
Rooms Division Management
Food and Beverage Management
Human Resources Management
Accounting and Financial Management
Marketing and Sales Management
International Hotel Management
Club Management
6 Course Hospitality Fundamentals Certificate
8 Course Hospitality Operations Certificate

15. Academic Curriculums AHLEI Diplomas
12 Course Hospitality Management Diploma
12 Course Food and Beverage Management Diploma
16 Course Dual Diploma

16. 5-Course Specializations

17. 5-Course Specializations
Management:
Spa
Rooms Division
Food and Beverage
Human Resources
Accounting and Financial
Marketing and Sales
International Hotel
Club

18. 6-Course Hospitality Fundamentals Program

19. 8-Course Hospitality Operations Certificate

20. 12- Course Hospitality Management Diploma

21. 12-Course Food and Beverage Management Diploma

22. 16-Course Dual Diploma

23. Online Components

24. Seven AHLEI Textbooks Have Optional Online Components
Textbook Title
Online Component Program Title
Managing Front Office Operations, 9e
Front Office Manager
Supervision in the Hospitality Industry, 5e
Supervisory Skill Builders
Managing Service in Food & Beverage Operations, 4e
Skills Training Series: Restaurant Server
Security and Loss Prevention Management, 3e
Eye on Awareness
Managing Housekeeping Operations, 3e
Managing Housekeeping Operations – Online Component*
Managing Hospitality Human Resources, 5e
Managing Hospitality HR – Online Component*
Managing Technology in the Hospitality Industry, 6e
Managing Technology in the Hospitality Industry – Online Component*
*These three components were designed specifically to accompany a textbook – not enough content to be sold individually.

25. Online Components Provides interactive feature for students
Gives students another way of learning key aspects from the text chapters
Include real-life content to help supplement learning
Offers chance to upsell!
Packaging
Instructors can buy just the textbook or can buy textbook with online component.
Some programs can be sold as stand-alone programs and work great independently or bundled with another textbook.

26. Learning Can Lead to…

27. Certification
AHLEI is widely recognized as the preeminent leader in hospitality certification worldwide.
Highly encourages upward career growth in the industry; showcased by the fact that professional certification options begin at the front-line level and continue all the way through general management.
The only certification programs in the hotel industry that are portable, industry recognized, supported by a network of 20,000 hotel members, and are endorsed by the American Hotel & Lodging Association (AH&LA)

28. Certification Credentials
AHLEI professional certification programs are designed to provide your students with self-contained enrichment that goes beyond our standard textbooks.
content-agnostic learning and certification
easy to integrate into almost any hospitality management course
offer students an opportunity to learn from the same training resources used by hospitality industry professionals

29. Certification Credential Packages for STUDENT
Online Learning
CREDENTIAL
Certificate and Lapel pin
Exam

30. Certified Guest Service Professional (CGSP®)
Every hospitality student needs to understand the importance of delivering high-quality guest service.
This program features seven brief stories designed to motivate and inspire hotel employees to go for the gold when it comes to providing service above and beyond the call of duty.
Based on true stories of award-winning guest service, this program focuses on: authenticity, intuition, empathy, delight, delivery, initiative and being a champion.
Prerequisite: hospitality student
Approximate Contact Hours: 2 hours online, 4 hours classroom
CGSP® Study Resource: Guest Service Gold®
Suggested Course Integration: Hospitality Today, The Lodging and Food Service Industry, Managing Front Office Operations, and all lodging operations courses

31. Sample Course Integration
Media Asset
Certification
Certified Guest Service Professional
Course Integration
Hospitality Today, The Lodging and Food Service Industry, Managing Front Office Operations, and all lodging operations courses

32. Certified Hospitality Department Trainer (CHDT®)
Hospitality students and recent graduates may find themselves in the role of department trainer.
Students learn to prepare for training, how to lead one-on-one and group training, and eLearning methods.
Prerequisite: hospitality student
Approximate Contact Hours: 4-6 hours online, 16 hours classroom
CHDT® Study Resource: Trainer Development Program
Suggested Course Integration: Position-specific courses, Supervision in the Hospitality Industry, or Managing Hospitality Human Resources

33. Certified Hospitality Supervisor (CHS®)
This program provides an entertaining approach to help students learn the “how to” skills to help them become an effective supervisor in hospitality.
Loaded with need to know information, this series of nine online modules covers how supervisors should carry out their responsibilities through effective communication, orientation and training, staffing and scheduling, handling problems and conflicts, motivation and team building, time management, and leadership.
Prerequisite: MUST meet time in position.
Approximate Contact Hours: 27 hours online or classroom (3 hours per module)
CHS® Study Resource: Supervisory Skill Builders (separate fee applies)
Suggested Course Integration: Position-specific courses, Supervision in the Hospitality Industry, or Managing Hospitality Human Resources

34. Skills Learning Credentials for STUDENTS
Certified Front Desk Representative
Certified Guestroom Attendant
Certified Restaurant Server
Certified Maintenance Employee
As future supervisors and managers, your students need to be familiar with the skills used by line-level employees.
These position-specific training programs (Front Desk Representative, Guestroom Attendant, Restaurant Server, and Maintenance Employee) include activities, printable checklists and worksheets, and quizzes to test the learner’s mastery of required tasks and skills.

35. Skills Learning Credentials for STUDENTS
Prerequisite: hospitality student
Approximate Contact Hours (per topic): 4-8 hours online, hours classroom
Study Resources: Each individual position includes a START (Skills, Tasks, and Results Training) study resource for its respective certification: Certified Front Desk Representative, Certified Guestroom Attendant, Certified Restaurant Server, and Certified Maintenance Employee.
Suggested Course Integration - Front Desk Representative: Managing Front Office Operations or any lodging operations course
Suggested Course Integration - Guestroom Attendant: Managing Housekeeping Operations or any lodging operations course
Suggested Course Integration - Restaurant Server: Managing Service in Food and Beverage Operations or any food service operations course
Suggested Course Integration - Maintenance Employee: Hospitality Facilities Management and Design, Managing Housekeeping Operations, or any lodging operations course

36. Certification Credentials for EDUCATORS

37. Certified Hospitality Educator (CHE®)
Designed specifically for hospitality educators
Strengthen students' critical thinking and motivation to learn
Share ideas with your peers
Recognition for teaching abilities from students, colleagues, and the industry
The CHE® was established in 1992.

38. Proctored Examination
CHE® Process
Application
Qualification
Proctored Examination
Certificate & Pin

39. CHE® Statistics Workshops completed to date 340 Workshops 2012 21
CHEs awarded (2/2014) 3,216
States represented 50
Countries represented 60
This does not include any completed CHE workshops for 2014

40. CHE® Topics Covered Designing a course syllabus
Writing complete instructional objectives
Distinguishing appropriate learning levels for instructional objectives
Identifying general learning outcomes
Establishing a positive classroom culture
Demonstrating effective personal presentation style in the classroom
Demonstrating the appropriate use of support media
Applying appropriate content presentation methods
Identifying and employ effective classroom communication methods
Selecting appropriate interactive teaching methods
Employing appropriate methods for ending a class
Discussing student, teacher, and course evaluations
Recommended by: ICHRIE

41. CHE® Around the World
Certified Hospitality Educator (CHE®) certified in 2012 and 2013 came from:
Antigua – Antiqua/Barbuda Hospitality Training Institute
Bali – International Bali Tourism Institute
Chile – INACAP Universidad Tecnologica
China – Beijing Fenghua Education Consulting
Hong Kong – School of Hotel & Tourism Management
India – Rivi College of Hotel Management
Indonesia—Bandung Institute of Tourism
Jamaica – Sandals Resort International
Lithuania – International School of Law & Business
Malaysia – Taylor’s University
Panama – The Panama International Hotel School
Taiwan – North American Education Institute
Trinidad – Trinidad & Tobago Hospitality & Tourism Institute
USA – University of Nevada, Las Vegas
USA – University of South Carolina

42. Enroll in a CHE® Workshop
Experience updated teaching strategies used to deliver hospitality education today.
Improve traditional teaching skills by incorporating today’s technology support media strategies into your courses.
Learn how to use a wider variety of support media in your teaching to improve learning.
Create more effective exams and evaluation tools to increase the total educational experience for your students.

43. Sponsor a CHE® Workshop
Make it convenient for your faculty members to earn the CHE®.
Provide a place for educators in your area to network and share ideas.
Gain a reputation for being committed to professional development.