1. Overview Of SANAS SAMED / SALDA FORUM 02 November 2017

2. 1974 – 1996 Limited Company : Non- Profit : Section 21
2007 Public Entity
2007 SANAS became a Public Entity –promulgation of the Accreditation for Conformity Assesment, Calibration and GLP Act 19 of 2006
Labs, Cert & Insp
2000 OECD – GLP &
National Projects
1974
Establishment of the National Calibration Services (NCS) focused on the accreditation of
Calibration Labs
1992 National Laboratory Accreditation Services (NLA) – previously NCS
Calibration
Testing labs
1996 SANAS
Labs, Cert & Insp
2000 OECD - GLP

3. SA Technical Infrastructure
CONFORMITY ASSESSMENT BODIES (CABs)
(Inspection, Testing, Calibration & Certification)
Accreditation
Traceability
Standards
Regulations

4. SA Technical Infrastructure
SA Technical Infrastucture
the dti
Financial and Small Business Development Agencies
Regulatory Agencies
Technical Infrastructure (TI)
Mandate to control national regulatory activities and enforce compulsory specifications
Mandate to develop, promote and maintain national and international standards.
Mandate to develop and maintain scientific or physical standards to ensure global measurement equivalence
Mandate to control national regulatory activities and enforce compulsory specifications

5. Role of SANAS
SANAS is recognized as the sole national accreditation body responsible for carrying out accreditation in respect of conformity assessment, which includes:
Calibration, testing and verification laboratories;
Medical laboratories;
Certification Bodies;
Inspection Bodies;
B-BBEE Rating agencies; and
Monitoring of GLP compliance with principles adopted by the OECD.
The Accreditation for Conformity Assessment, Calibration and Good Laboratory Practice Act, 19 of 2006

6. SANAS Technical Competence
Accreditation bodies such as SANAS assess factors relevant to an organisation’s ability to produce precise, accurate test, calibration and inspection data, including the:
- technical competency of staff;
- validity and appropriateness of methods;
- traceability of measurements to national standards;
- suitability, calibration and maintenance of equipment;
- suitable environmental conditions;
- handling of test / inspection items;
- quality assurance processes

7. SANAS Organisational Structure
ADVISORY FORUM
Company Secretary/Legal Advisor
Minister: Trade & Industry
Board of Directors
HR & Remuneration Committee
Audit and Risk Committee
CEO PA
Executive
Accreditation
Corporate Services
Research & Development
EXECUTIVE AUTHORITY
ACCOUNTING AUTHORITY
MEMBERS OF KEY MANAGEMENT
COMMITTEES OF THE BOARD
Chief Financial Officer

8. SANAS Committees Within its structure, SANAS has various Committees
Such committees are either Governance committees, Operational Committees and Accreditation specific committees
COMMITTEE
MEMBERSHIP
ROLE
Approval Committee (AC)
(Ref: P20 “The responsibilities and duties of the Approval Committees and Accreditation Managers in the approval and decision on accreditation”)
Members appointed by the CEO consist of individuals who are familiar with
the accreditation processes, techniques and requirements, have a broad knowledge of the area of assessment to be evaluated, SANAS, the relevant standard requirements and where applicable regulatory requirements.
Evaluates whether adequate information has been provided by the assessment team, and who on the basis of this information, determines whether requirements for accreditation have been fulfilled, and whether accreditation can be granted, extended, suspended or withdrawn.
The Approval Committee may also give advice to the EXCO on accreditation related matters.
The Approval Committee Chairperson makes decisions based on the recommendations of the Approval Committee Member.
Specialist Technical Committee
(STC)
(P19 “Terms of reference, registration and responsibilities of Specialist Technical Committees”)
Members approved by the CEO have a balance of interests, appropriate technical expertise and consist of:
national experts in specific fields;
members with legislative responsibility;
representatives of accredited organisations with the relevant technical experience and expertise;
interested stakeholders from independent associations.
Provides guidance to SANAS on technical matters pertaining to accreditation, in their specific field of expertise.  

9. SANAS Growth
From 1994 to 2017, the internationally recognised network of accredited conformity assessment bodies available in South Africa grew from 139 to 1542;
This network services industries such as metals fabrication, aerospace, automotive, green industries, agro-processing, clothing and textiles, biofuels, pharmaceuticals and chemicals.
This network is also used to protect the health and safety of the public and the environment.

10. SANAS Profile Number of Programmes 12 Calibration,
OFFERINGS
Number of Programmes 12
Calibration,
Proficiency Testing,
Producers of Certified Reference Materials
Testing
Inspection
Certification
5. Medical
6. BBBEE
7. Blood Transfusion,
GLP, GCP
8. Verification
(Legal Metrology)
Number of Fields/Scopes
124
Various sub-scopes within the main scopes
No. Accredited Facilities
(as at 30/06/2017)
1542
Breakdown on next slide
CUSTOMER PERSPECTIVE
Service Satisfaction level
7,7
(out of 10)
Measured March Target of 7.5 reached
Assessments: 8, Benefits: 7,5
Queries: 7, Certificates: 7,7
Ease of doing business: 7,3

11. SCOPE OF ACCREDITATION ACCREDITATION SCHEME VOLUNTARY OR REGULATORY
COVERED BY
VALIDITY PERIOD OF CERTIFICATE
ACCREDITATION GRANTED FOR

12. SANAS Accredited Facilities

13. STAFFING No. Staff 74 Full time staff members: 71 Interns: 4
Number of Executives, incl. CEO: 5
Number of Manager’s: 15
Number of Assessment Specialists: 9
Number of Team Assistants: 6
Number of Accreditation Administrators: 15
Percentage PDI
96%
(87%)
Includes white women
(87%) Excludes white women
Percentage woman
74%
19 Men
55 women
Information Capital
Advance
Network supplied through the dti generally good; Database requires automation; Support systems: (Document control, Process Control – rudimentary)

14. STAFFING AND BUSINESS OPERATIONS
Number of Assessors
500
qualified assessors
63 Lead Assessors Trainees
467 Technical Assessors technical Experts
Number of Assessor Units per year
3726
1 Unit = 1 Assessor for 1 day
Ave number of assessments per quarter
353
Majority assessments in the Medical Programme
Strategic Partnerships
NATA, EA, ILAC,IAF, AFRAC, SADCA (TI: SABS, NMISA, NRCS)
(UKAS, RvA – Cross frontier agreement)
FINANCIAL PERSPECTIVE
Percentage dti grant
30%

15. What makes SANAS acceptable
We have to comply with international criteria ISO/IEC (includes Quality Management system criteria and demonstration of our technical competence with regard to the various sectors we accredit in).
SANAS has a formal documented complaints procedure for
both its own activities as well as those with whom it has
formal mutual recognition arrangements.
Constant international interaction and benchmarking.
Participation in international forum.

16. The International Picture
ILAC/IAF EA
APLAC
IAAC
AFRAC
SADCA
EA European co-operation for Accreditation
APLAC Asia Pacific Laboratory Accreditation Cooperation
IAAC Inter-American Accreditation Cooperation
SADCA Southern African Accreditation Cooperation
AFRAC African Accreditation Cooperation

17. Benefits of Being Accredited
Impartial feedback from independent examinations by experts against a defined scope of activity,
Comparisons of technical ability against similar facilities,
Customer has access to independent complaint mechanism,
National and International recognition of competence,
International benchmarking.

18. SANAS Commitment to Customer Satisfaction
Since 2010, SANAS has been conducting customer satisfaction surveys annually;
For the past 3 years, SANAS has been using a qualified Service Provider to conduct the survey online;
The objectives of the annual customer satisfaction survey are ...
To determine clients’ perception of how well SANAS meets their expectations and requirements in providing an accreditation service;
To calculate a customer satisfaction index and estimate the current level of satisfaction amongst SANAS clients;
To identify any causes of dissatisfaction and any critical areas of improvement that SANAS should attend to;
To make recommendations for the achievement of accepted customer satisfaction levels.

19. Overall satisfaction SANAS IN TOTAL
Mean score
6.90
6.91
2017 vs. 2016
7.43
Overall satisfaction with SANAS has improved significantly since 2016; a bigger proportion of customers rated overall satisfaction with SANAS as excellent whereas lower proportions of customers rated overall satisfaction as poor to very poor or as average to good.
“If you think of your experiences with SANAS, how would you rate your overall satisfaction in dealing with them? ‘o’ would mean you are very dissatisfied and ’10’ you are very satisfied? You can use any score between 0 and 10 to indicate your level of satisfaction.”

20. Evaluation on key performance areas
SANAS IN TOTAL
Aspect was added during 2017; therefore no comparative scores
Aspect was added during 2017; therefore no comparative scores
n=269 / n=229 / n=294*
* 1st sample size refers to 2015, 2nd to 2016, 3rd to 2017.
= Lowest rating
= Highest rating
** This score is the mean of all the aspects evaluated
Similar to previous years, SANAS is rated best in the area of “Assessments”. SANAS’ Financial processes are rated 2nd best with a score of Of all areas, the IT/Online application processes are rated lowest with a score of 5.04.
All areas, but especially “Certificate and schedule of accreditation” and “Queries”, were rated better than during This resulted in a significant improvement in the overall score of SANAS from 7.17 in 2016 to 7.69 in 2017.
“Using a scale from 0 to 10, where ‘0’ = ‘Very poor’ and ‘10 = ‘Excellent’, how would you rate SANAS’ with regards to the following?”

21. Customer Satisfaction Index*
MEAN SCORE OUT OF 10
Please note: The 1st bar refers to 2015, the 2nd to 2016 and the 3rd to 2017.
Target=7.5
* Please note: This score does not include the questions that were added about Financial and IT/Online application processes during 2017
During 2017, SANAS obtained a Customer Satisfaction Score of 7.69 out of a possible 10. This score is significantly higher than the scores obtained during the previous 2 years, and comfortably exceeds the target of 7.5 that was set. Except for Certification, all Programmes’ Customer Satisfaction Scores improved.
Compared to 2016, the Medical and Calibration Programmes saw the biggest improvements in their Customer Satisfaction Scores.
Inspection obtained the highest score, i.e. 8.0 out of 10 whereas Certification’s score is the lowest, i.e out of 10.

22. SANAS – What we DO and what we DON’T do
We do not develop or draft standards
We verify compliance to relevant national and international standards
We do not regulate
We support regulators
We do not legislate
We provide input to legislation when required
We do not prosecute
We provide support to prosecutors
We do not provide conformity assessment services e.g. testing, inspection certification
We accredit conformity assessment bodies

23. Further developments in SANAS
Further enhancements of customer relationship and delivery
Customer centric approach (listening more to customers, improve turnaround times to delivery, complaints etc.)
Further technological advancements (enhance Quality of our products – C and SoA’s, fast response time of our systems)
Automation of Assessment process
Move to our own Offices
Marketing and Communications
Enhanced Website
Increased awareness of SANAS to general Public (Adverts- outdoor drive)
CRM initiatives (customer engagement campaigns)
Customer informed Communication (Publications and Comms Events)

24. THANK YOU