1. PROCESS SAFETY REFLECTIVE LEARNING
OUR SAFETYDAY 2016
ACHIEVING GOAL ZERO BECAUSE WE CARE
PROCESS SAFETY
REFLECTIVE LEARNING
APRIL 13, 2016
SUPERVISOR-LED ENGAGEMENT
Facilitator notes:
Download the Safety Day 2016 video and Reflective Learning video from the Safety Day 2016 website beforehand.
Note: Make sure there are max. 30 participants & you have at least 60 min available for this activity!
Goal Zero.
No Harm.
No Leaks.

2. CAUTIONARY NOTE
The companies in which Royal Dutch Shell plc directly and indirectly owns investments are separate entities. In this presentation “Shell”, “Shell group” and “Royal Dutch Shell” are sometimes used for convenience where references are made to Royal Dutch Shell plc and its subsidiaries in general. Likewise, the words “we”, “us” and “our” are also used to refer to subsidiaries in general or to those who work for them. These expressions are also used where no useful purpose is served by identifying the particular company or companies. ‘‘Subsidiaries’’, “Shell subsidiaries” and “Shell companies” as used in this presentation refer to companies over which Royal Dutch Shell plc either directly or indirectly has control. Companies over which Shell has joint control are generally referred to as “joint ventures” and companies over which Shell has significant influence but neither control nor joint control are referred to as “associates”. In this presentation, joint ventures and associates may also be referred to as “equity-accounted investments”. The term “Shell interest” is used for convenience to indicate the direct and/or indirect ownership interest held by Shell in a venture, partnership or company, after exclusion of all third-party interest.
This presentation contains forward-looking statements concerning the financial condition, results of operations and businesses of Royal Dutch Shell. All statements other than statements of historical fact are, or may be deemed to be, forward-looking statements. Forward-looking statements are statements of future expectations that are based on management’s current expectations and assumptions and involve known and unknown risks and uncertainties that could cause actual results, performance or events to differ materially from those expressed or implied in these statements. Forward-looking statements include, among other things, statements concerning the potential exposure of Royal Dutch Shell to market risks and statements expressing management’s expectations, beliefs, estimates, forecasts, projections and assumptions. These forward-looking statements are identified by their use of terms and phrases such as ‘‘anticipate’’, ‘‘believe’’, ‘‘could’’, ‘‘estimate’’, ‘‘expect’’, ‘‘goals’’, ‘‘intend’’, ‘‘may’’, ‘‘objectives’’, ‘‘outlook’’, ‘‘plan’’, ‘‘probably’’, ‘‘project’’, ‘‘risks’’, “schedule”, ‘‘seek’’, ‘‘should’’, ‘‘target’’, ‘‘will’’ and similar terms and phrases. There are a number of factors that could affect the future operations of Royal Dutch Shell and could cause those results to differ materially from those expressed in the forward-looking statements included in this presentation, including (without limitation): (a) price fluctuations in crude oil and natural gas; (b) changes in demand for Shell’s products; (c) currency fluctuations; (d) drilling and production results; (e) reserves estimates; (f) loss of market share and industry competition; (g) environmental and physical risks; (h) risks associated with the identification of suitable potential acquisition properties and targets, and successful negotiation and completion of such transactions; (i) the risk of doing business in developing countries and countries subject to international sanctions; (j) legislative, fiscal and regulatory developments including regulatory measures addressing climate change; (k) economic and financial market conditions in various countries and regions; (l) political risks, including the risks of expropriation and renegotiation of the terms of contracts with governmental entities, delays or advancements in the approval of projects and delays in the reimbursement for shared costs; and (m) changes in trading conditions. All forward-looking statements contained in this presentation are expressly qualified in their entirety by the cautionary statements contained or referred to in this section. Readers should not place undue reliance on forward-looking statements. Additional risk factors that may affect future results are contained in Royal Dutch Shell’s 20-F for the year ended December 31, 2014 (available at and ). These risk factors also expressly qualify all forward looking statements contained in this presentation and should be considered by the reader. Each forward-looking statement speaks only as of the date of this presentation, 13 April Neither Royal Dutch Shell plc nor any of its subsidiaries undertake any obligation to publicly update or revise any forward-looking statement as a result of new information, future events or other information. In light of these risks, results could differ materially from those stated, implied or inferred from the forward-looking statements contained in this presentation.
We may have used certain terms, such as resources, in this presentation that United States Securities and Exchange Commission (SEC) strictly prohibits us from including in our filings with the SEC. U.S. Investors are urged to consider closely the disclosure in our Form 20-F, File No , available on the SEC website

3. SAFETY FIRST
FOR THIS MEETING, PLEASE REVIEW THE FOLLOWING FOR YOUR LOCATION
First and secondary Emergency Exits
Emergency contact numbers
Assembly Point
Fire drills scheduled
Alarm sirens/bell
First aid kits and first aid number (do we have a first aider in the room?)
Location of toilets
Location of coffee and tea, during break
UNRESTRICTED

4. THE VIDEO
Video notes:
Introducing this year’s Safety Day Theme and general safety narrative
Facilitator notes:
Download the video (in the language of your choice) in advance, it takes quite some time! You can find the link on the Safety Day 2016 website.
Skip this slide if you don’t have access to IT facilities.

5. WHY PROCESS SAFETY?
“Many activities in Shell are inherently hazardous. A technical failure or someone not following specific requirements can escalate to a leak, fire or explosion that can harm people and damage the environment. I am determined that we will achieve Goal Zero - No Harm, No Leaks. This requires a robust approach to Process Safety and has to be a matter of not just complying with our policies, but making it a deep down personal commitment. By me, by you, by everyone involved.”
Ben van Beurden
Chief Executive Officer
Facilitator notes:
Address the importance of Process Safety.
Keys to understanding process safety are:
Risk Management
Barrier Thinking concept

6. THE PROCESS SAFETY JOURNEY
NEW TO PROCESS SAFETY
Introduction to Process Safety
Understanding Barrier Thinking: The key element of Process Safety
Understand how Barrier Thinking can affect ‘me’ as an individual
I OWN MY BARRIER
Reflective Learning: No Leaks 1 ‘I Own My Barrier’
Understand implications of decisions/actions
Owning your Barrier and taking care of it
I KEEP MY BARRIER STRONG
Reflective Learning: No Leaks 2 ‘I Keep My Barrier Strong’
Individuals understand their roles in keeping barriers strong
Understanding what to do when things change
Facilitator notes:
This slide is intended to show the progression of understanding on Process Safety and help you to make a choice on which activity will best fit your target audience. Depending on the level of understanding of Process Safety of your audience we offer 3 activities:
New to Process safety / No understanding of Process Safety: Barrier exercise
Some understanding of Process Safety: Reflective learning video No Leaks part 1: I own my barrier
More advanced understanding of Process safety/ or your team has already done the No Leaks part 1 in 2015: Reflective learning video No Leaks part 2: I Keep My Barrier Strong when things change.
All links to the reflective learning videos and supporting documents can be found in this slide pack and the 2016 Safety Day website.

7. PROCESS SAFETY INCIDENTS
REOCCURING ISSUES
Poor Risk Assessment
Inadequate procedures
Erosion of barriers overtime
Normalization of risks
Management of Change
Facilitator notes:
Process Safety incidents have a number of reoccurring issues
Poor Risk Assessment
Inadequate procedures
Erosion of barriers overtime
Normalization of risks
Management of Change

8. ACTIVITY: REFLECTIVE LEARNING SESSION
Team to watch the reflective learning video on Process Safety incidents
The video stops 3 times: Questions appear on screen
Discuss questions in groups of 4-6 people
At end: all participants to write down what they will do differently (your actions)
REFLECTIVE LEARNING
Video - Process Safety 1
Video - Process safety 2
(NB: make sure to download and test the video before your session)
Facilitator notes:
Address activity: What are we going to do?
Reflective learning is not about watching a video; it’s about discussing together what these learnings mean for us & what we can do to prevent these incidents
We are going to look at a video
The video will stop 3 times & questions appear on screen
We will discuss these questions in groups of 4-6 people
Additional materials are available through the Safety Day 2016 website.

9. OUR ACTIONS TO PREVENT PROCESS SAFETY INCIDENTS
FOLLOW-UP
Fill-out the action poster here.
NB: make sure to print the poster before your session
Discuss in group: When & how will we discuss how we followed-up on our actions?
FEEDBACK - WE WOULD LIKE TO HEAR BACK FROM YOU!
Send a picture of your poster to your local Safety Day focal point.

10. DISCLAIMER
This document is made available for information only and on the condition that (i) it may not be relied upon by anyone, in conduct of their own operations or otherwise (ii) neither the Shell company issuing this document nor any other person or company concerned with furnishing information or data used herein (A) is liable for its accuracy or completeness, or for any recommendations or advice given in or any omission from this document, or for any consequences whatsoever resulting directly or indirectly from any use made of this document by any person, even if there was a failure to exercise reasonable care on the part of Shell company or any other person or company as aforesaid; or (B) make any claim, representation or warranty, express or implied, that acting in accordance with this document will produce any particular results with regard to the subject matter contained herein, or satisfy the requirement of any applicable federal, state or local laws and regulation; and (iii) nothing in this document constitutes technical advice. If such advice is required it should be sought from a qualified professional adviser . Furthermore, these materials do not in any way constitute an offer to provide specific services.