1. Carolyn DeLuca Electronic Resources Librarian
When Two Become Three
Adding Staff to E-Resource Management
Carolyn DeLuca
Electronic Resources Librarian
Dani Roach
Head of Serials & Electronic Resource Acquisitions
Kari Petryszyn
Electronic Resources Management Specialist

2. Who we are
2011 ER&L

3. Agenda Bedazzle you with our riveting story
Offer tips, tricks, and takeaways for staffing
Explore both decentralized and centralized e-resource management
Share customizable processes and documentation
Q & A
Watch for
2011 ER&L

4. How we got here: People FY 2004 FY 2010 Students Library Staff
Gate Count (typical week in Fall)
8,247
40.59 FTE
12,729
9,022
39.44 FTE
21,587
2011 ER&L

5. How we got here: Services
FY 2004
FY 2010
Hours open
ILL
Circulation 96
23,499
182,289
110
29,281
127,108
2011 ER&L

6. How we got here: Resources
FY 2004
FY 2010
Print serials
Online serials & databases
Print subscriptions
E-journal titles accessed
$639,323
$350,513
4,012
16,077
$350,146
$992,302
1,657
44,791
2011 ER&L

7. Where are we headed?
2011 ER&L

8. Illustrate your story
2011 ER&L

9. Watch for trends
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10. Decentralized management
2011 ER&L

11. How does decentralization work?
2011 ER&L

12. Who does what? Start with an existing wheel… and make it your own.
2011 ER&L

13. Then e-books happened…
2011 ER&L

14. Roles and responsibilities revised
2011 ER&L

15. The message Speak your leaders’ language
Present digestible sound bites
Compare to management of print
Invite your director to a departmental meeting.
Follow the money.
2011 ER&L

16. Truthiness
Give managers numbers AND stories.
70/30
2011 ER&L

17. Spring 2010
The event
Spring 2010
2004

18. The opportunity Repurpose a position. Create your own opportunity.
2011 ER&L

19. The creation
2011 ER&L

20. The creation
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21. Competing visions
2011 ER&L

22. Centralized management
2011 ER&L

23. Hiring Fit just as critical as job skills
Temperament for the dynamic landscape of e-resources
Customer-focused
Team player that will work independently
Consider how the new person will affect the team and the other players.
2011 ER&L

24. She’s here Background training Indoctrination Baptism by fire
2011 ER&L

25. Training
2011 ER&L

26. Tools and strategies IM Online tutorials from vendors
Webinars from providers
Meetings with other library staff
Mix training styles
Roles and responsibilities chart
Have new employees meet individually with key departments and staff.
Use vendor provided training materials.
2011 ER&L

27. Revise it again!
2011 ER&L

28. What we’ve improved Communications Internal External
Statistics gathering
Fleshing out ERMS
Knowledge base accuracy
Documentation and procedures
Support to liaisons
Add tangibles to your stories and numbers.
2011 ER&L

29. The unexpected outcomes
Effect of new eyes, fresh energy, and enthusiasm
New projects that weren’t on our list
Broadened e-resources’ reach
Someone to see the whole picture
Freed up staff to work on other big picture projects
2011 ER&L

30. What we could have done differently
Created an ERM department
Hired a librarian
Hired someone with more familiarity with certain tools
Hired a front-end person instead of a back-end
Grown scope of e-content
Increase or decrease other library staff responsibilities as they pertain to ERM
Hired web assistant/mini-programmer
Waited
2011 ER&L

31. Gather your numbers and stories—create your anthology
Chart who is doing what
Share the whole picture with all stakeholders
Consider dividing the work differently
Revise chart and keep up to date
Take advantage of, or create your own, opportunity
UST LibGuides: "When Two Become Three" presentation documents
2004 DFL ERMI Report
2011 ER&L

32. Carolyn DeLuca cjdeluca@stthomas. edu Dani Roach dlroach@stthomas
Carolyn DeLuca Dani Roach Kari Petryszyn
2011 ER&L

33. 2011 ER&L