1. Business Communication

2. Why do YOU need good communication skills?
Communication skills are essential for
Job placement
Job performance
Career advancement
Success in the new world of work

4. The course will help you:
Apply a universal process that helps you solve communication problems now and throughout your career
Learn specific writing techniques and organisational strategies to compose clear, concise and purposeful business messages
Master effective speaking skills for getting your ideas across to small and large groups

5. The course will help you:
Learn to be a valuable team player
Recognize the importance of nonverbal communication cues
Value diversity and function with sensitivity in multicultural work environments
Develop tools for meeting ethically challenging situations
Land the job of your dreams by providing invaluable job-search, résumé-writing and interviewing tips

6. V.A. for the Day Have an ace up your sleeve Hold all aces
Bait and switch
Blamestorming
A blank cheque