1. Safety Through Partnership
An Integrated Approach to Safety Management

2. Agenda Current State Our Vision Our Plan New Developments Summary
Safety Comparison by Industry
Regulatory Activity
Our Vision
Driving an Evolution in Safety to the Individual
Our Plan
Key Elements
New Developments
Summary

3. Opportunities for Improvement in Air Transport Safety
Aircraft Damage: $4.2 billion/yr (Flight Safety Foundation)
3 cancellations/day
1:10 injuries/yr (Bureau of Labor Statistics 2006)
7.7 per 100 will have a day away from work or restriction (Bureau of Labor Statistics 2006)
51 fatalities/yr (Bureau of Labor Statistics 2006)
We can learn from this!

4. Injury Rate Comparison by Industry
Air Transportation
Mining

5. $5.8 Billion/yr in injury costs
The Significance of Human Factors in Aviation Incidents (ground & flight)
100%
90%
80%
70%
50%
60%
40%
30%
20%
10% 0%
1903
Today
Human Causes
Machine Causes
$5.8 Billion/yr in injury costs

6. LEADERSHIP & EXPERTISE Safe Working Environment
SME List
SQMS
PHILOSOPHY & CULTURE
TOOLS
T&E MANAGEMENT
Safety Culture
E-SHEC
BBS
ERS
Safe Working Environment
HUMAN FACTORS
Documentum
METRICS

7. FOD/Wildlife Management
Human Factors
Risk Management
SQMS**
Safety Expertise & Team Development
PHILOSOPHY
Supplier Oversight
FOD/Wildlife Management
Safety Advocates
Culture Development
LEADERSHIP
STRUCTURE
Illinois Urbana-Champaign
ERS/E-SHEC/BBS*
Injury Review Board
Safety Scorecards
Documentum
EXECUTION
TOOLS
**SQMS- Safety Quality Management System
*E-SHEC=Employee Safety/Health Event Concern
*BBS= Behavior Basis Safety Program

8. 2008 Strategy Performance Focused
Help Network - Safety Coordinator Training
Communication Program
Lessons Learned
Proactive Communication
Customer Contact Plan (MFA)
Survey Scores
Safety Coordinator Meetings
Safety Principles
5 Dysfunctions of a Team
Stanford Tape Series
Safety Expertise
SQMS Integration
Supplier Management
Injury Review Board
BBS Redesign
FOD/Wildlife Management
Corrective Action Model
Safety Scorecard
Standard Work (IRB)
Cost of Poor Safety Metrics
FOA Elimination (Found on Arrival damage)
Centralized Data (Documentum)
Performance Focused

9. Safety and Quality Management System (SQMS)

10. Threat & Error Management
Lightning
High winds
Manpower & equipment shortages
Policies
Procedures
Mngt / Safety Culture
Tools
Team/Individual
Traditional thinking was that we could eliminate human errors in aviation.
Contemporary thinking acknowledges that we do make errors, and therefore we must know how to manage them.
Also, threats exist for every flight. We must be ever alert to them and counter them when they occur.
New equipment introduction
Icing conditions
Recognize Risk Take Action

11. Vendor Performance Program
Documentum
Safety Publications
ARB Findings
Training Materials
Corporate Safety
Safety Metrics
Local Server
Documentum
Vendor Performance Program
24-Hour Information Access

12. Visibility by Station- Scorecard
-Executive visibility
-Real-time analysis

13. 2007 Performance Data Improved visibility Effective corrective action
LTI (+10.6%)
Improved visibility
Effective corrective action
Increased partnership
OSHA (+5.1%)
A/C Damage (Flat)

14. Summary: Safety Through Partnership
Drive an Evolution in Safety to the Individual
Free Flow of Safety Information
SQMS
Data Sharing
= S3P
Safety Performance =
Operational Performance
“People doing the right thing because it’s the right thing to do”
Joint Safety Culture
Safety Performance
Double digit improvements

15. Integrated-Airline Management
Executive Team - Corporate Governance
TSA
PIRC
(Passenger Incident Review Committee)
Customer
Supplier Management
Safety Performance
Dangerous Goods
OSHA
Aircraft Movement
Environmental Responsibility
Energy Conservation
4 Elements of Corporate Culture:
Safety, Quality, Security, “Green”
Backup data