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©2013 Cengage Learning. All Rights Reserved
©2013 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
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Management, Motivation, and Leadership:
LO1 What is the role of management and why is it important to organizational success? LO2 What are the key theories and current practices of motivation? LO3 What are the categories of business planning? What is strategic planning? LO4 What is the purpose of organizing as a management function? LO5 What is the role of managerial leadership and key leadership styles? LO6 What is the management control process? Management, Motivation, and Leadership: Bringing Business to Life
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Bringing Resources to Life
Management - Achieving the goals of an organization through planning, organizing, leading, and controlling organizational resources including people, money and time
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Management Hierarchy: Levels of Responsibility
Articulate Vision Establish Priorities Allocate Resources Top Mgt. Facilitate Communication Coordinate Teams Manage the Managers Middle Management Train, Motivate, Evaluate Employees Manage Daily Processes First Line Management © 2009 South-Western, a division of Cengage Learning
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Management Skills Technical Skills Human Skills Conceptual Skills
Expertise in a specific functional area Human Skills The ability to work with through other people Conceptual Skills The ability to grasp a big-picture view Check exhibit.
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Motivation: Lighting the Fire
Good managers motivate others to reach their best Motivated workers feel great about work Workers who feel good, produce more There are multiple motivation theories
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Maslow’s Hierarchy of Needs Theory
Check exhibit.
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Theories of Motivation
Check Exhibit.
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Job Enrichment Creating jobs with meaningful content, creative work:
Skill Variety Task Identity Task Significance Autonomy Feedback
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Relationship among individual effort, individual performance,
Expectancy Theory Relationship among individual effort, individual performance, and individual reward If there is a break in any part of the chain from effort, performance and reward, the employee will not be motivated. Check Exhibit.
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Equity Theory Based on perceptions which may not be correct
Perception of fairness directly impacts worker motivation. Based on perceptions which may not be correct Response might require changing your work habits distorting perceptions leaving the company Communication from management is imperative Source: Motivate Your Staff by Larry Page, How to Succeed in 2005, Business 2.0 magazine, December 1, 2004,
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Motivation Today Range of motivation approaches
Engaged and productive workers Emphasis on corporate culture Expanded incentives Focus on training and development Source: A New Game at the Office: Many Young Workers Accept Fewer Guarantees by Steve Lohr, The New York Times, December 5, 2005,
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Planning: Figuring Out Where to Go and How to Get There
The planning function is core to effective management. The best plans keep the organization on track, but flexible Cut Throat Competition Rapid Change Economic Uncertainty
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Examples of Planning Questions and Concerns
Managerial Planning Type of Planning Management Level Examples of Planning Questions and Concerns Strategic Planning Senior Management Should we acquire a new company? Should we outsource? Tactical Planning Middle Management Should we invest in new equipment? Should we spend fewer ad dollars? Operational Planning First line management How should employees be scheduled? How should customers be greeted? Check exhibit.
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Contingency Planning How should we respond if our competitors knock off our bestselling product? What should we do if the government regulates our industry? How should we respond if our data management/computer system fails? How can we restart our business if a natural disaster destroys our supply channels? How will we evacuate employees if terrorists strike our headquarters?
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Strategic Planning Define the mission Evaluate competitive position
Set goals Create strategies Implement strategies Evaluate results and incorporate lessons
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Defining Your Mission Organization’s purpose, values, and core goals, providing the framework for all other plans. Starbucks’ mission is to inspire and nurture the human spirit – one person, one cup and one neighborhood at a time. Google's mission is to organize the world's information and make it universally accessible and useful. Chilli’s Bar and Grill’s mission is to spice up everyday life.
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Evaluating Your Competitive Position: SWOT Analysis
Check for exhibit.
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Developing and Implementing Strategy
Creating Your Strategies SWOT is a starting point Respond to environment Dynamic and flexible Implementing Your Strategies Tactical planning Coordination of middle managers Evaluating Your Results and Incorporating Lessons Continual process Controlling function Factor in lessons Check exibit.
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Goal Setting: Getting it Right
Effective goals are: Specific and measurable Tied to timeframe Realistic but challenging Check exhibit.
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Organizing: Fitting Together the Puzzle Pieces
Logical structure for people, their jobs, and interaction Multiple options for structure Managers consider: Goals and objectives Products Technology Size Competitors
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Key Organization Considerations
Degree of Centralization Span of Control Departmentalization Functional Product Customer Geographical Process
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Hybrid Departmentalization
Check exhibit.
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Organizational Models
Line Organization – clear, simple chain of command. Staff Managers – provide advice and assistance. Legal, Accounting, HR
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Matrix Organization Functional Manager Project Manager
Brings together specialists to work on projects No clear chain of command Effective for project type work
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Leadership: Directing and Inspiring
Defining the qualities of a great leader can be complex Range of personalities, characteristics and backgrounds True leaders are trustworthy, visionary, and inspiring Other traits include empathy, courage, creativity, intelligence and fairness Check exhibit.
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Leadership Style Autocratic leaders hoard decision-making power for themselves. Democratic leaders share power with their followers. Free-reign leaders set objectives for their followers but give them freedom to choose how they accomplish those goals.
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Controlling: Making Sure It All Works
Establish clear performance standards Measure actual performance against standards Take corrective action if necessary
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Looking Back What is the role of management and why is it important to organizational success? What are the key theories and current practices of motivation? What are the categories of business planning? What is strategic planning? What is the purpose of organizing as a management function? What is the role of managerial leadership and key leadership styles? What is the management control process?
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