1. Communicating Interculturally

2. Intercultural Communication
The process of sending and receiving message between people whose cultural background could lead them to interpret verbal and non verbal signs differently

3. Opportunities And Challenges of Intercultural Communication
The Opportunities in a Global Market
Advantages of a Multicultural Workforce
Challenges:
Language
Word Meaning
Time and space Issues
Rules and Human Relationship

4. Define The Culture
Culture is shared system of symbols, beliefs, attitudes, values, expectations, and behaviour norm.

5. Recognizing Cultural Variation
Contextual Difference
Legal and Ethical Difference
Social Difference
Nonverbal Difference
Age Difference
Gender Difference

6. Stretegies For Studying Other Cultures
Studying Other Language
Respecting Preferences for Communication Style
Writing and Speaking Clearly
Listening Carefully
Using Interpreters, Translator, Translation Software.
Helping Other Adapt toYour Culture

7. Seven Recommendation for Writing Clearly in Multilanguage Business Environtment
Use Simple, Clear language
Be brief
Use transitional elements
Address international correspondence properly
Cite numbers and dates carefully
Avoid slang, idiomatic phrase, and bussines jargon.
Avoid humor and other refernces to popular culture.

8. Planning Business Messages

9. Planning Business Object
Optimizing Your Writing Time
Planning Effectivelly

10. Analyzing The Situation
Define Purpose
Realistic
Is the time Right
Is the right person delivering your message
Acceptable to your organization
Developing an Audience Profile
Identify your primary audience (who)
Determine audience size and geographic distribution (How many People need)
Determine audience composition
Understanding audience member’s level
Understanding audience expectation and preference
Forecast probable audience reaction

11. Gathering Information
Focus your research effort:
Considering other viewpoint
Reading report and other company document
Talking with supervisor, colleagues, or costumers
Asking your auidience for input

12. Gathering Information
Determine audience needs and obtain the information neccesary to satisfy those need:
Uncovering Audience Needs
Providing Required Information

13. Selecting The Right Medium
Oral Media
Written Media
Electronic Media
Factor to Consider When Chosing Media
Media Richness (interactive)
Message formality
Media limitations
Sender intention
Urgency and Cost
Audience Preference

14. Organizing Your Information
Recognizing The Importance of Good Organization.
Defining Your Main Idea.
Brainstorming
Journalistic Approach
Question and Answer Chain
Storyteller’s tour
Limiting Your Scope
Choosing Between Direct and Direct Approach
Outlining Your Content