1. Press Esc to end the show INTRODUCTION TO MANAGING THE HUMAN RESOURCE

2. Press Esc to end the show MANAGEMENT Top Management LINE MANAGERSHR MANAGER THE PERSONNEL (HUMAN RESOURCE) FUNCTION This requires co-operation and commitment of all members of staff

3. Press Esc to end the show TOP MANAGEMENT Set the underlying philosophies and attitudes of the organisation Determine aims of the organisation Establish present and future plans Formulate policies for Human Resource Management Agree terms of reference

4. Press Esc to end the show LINE MANAGERS Operate at departmental level Manage staff in their department Oversee day-to-day operations Have technical knowledge of activities of their department Are aware of working conditions of their staff

5. Press Esc to end the show HUMAN RESOURCE MANAGERS Operate at organisational level Possess specialist expertise and advice Implement policy Are aware of broader aspects which may affect all staff and the organisation as a whole

6. Press Esc to end the show MAJOR ACTIVITIES OF HUMAN RESOURCE DEPARTMENT Health, Safety and Welfare Development of Human Resource Reward Management Organisation Development Recruiting and Resourcing of Employees Employee Relations Maintaining Personnel (HR) Records

7. Press Esc to end the show ROLE OF THE PERSONNEL (HR) FUNCTION Guiding Supporting Enabling Facilitating Empowering Intervening

8. Press Esc to end the show ENABLING ROLE Enabling people to do things for themselves rather than doing things for them Providing guidance and support Supporting management to ensure the responsibility of management for human resources is exercised effectively

9. Press Esc to end the show GUIDANCE ROLE – OFFERS GUIDANCE ON Human resource implications of business strategies Strategies regarding resourcing of staff, staff development, reward management and employee relations Develop strategies to deal with short-term problems, e.g. shortages or surpluses of employees

10. Press Esc to end the show FACILITATING ROLE Manage change Advise on implications of new technology Set agreed objectives Measure performance progress towards objectives Offer a supportive environment to encourage staff and reinforce confidence Generate a positive attitude among all employees to encourage change and innovation

11. Press Esc to end the show EMPOWERING ROLE Ensuring people can use and develop skills for the benefit of both themselves and the organisation Designing job specifications to place responsibility on individuals and teams Providing mechanisms to enable staff to make contributions Developing training programmes to increase staff competence and also staff confidence

12. Press Esc to end the show INTERVENTIONIST ROLE Human Resource Managers have to be concerned with implementing and monitoring policies but may have to intervene on occasions in specific circumstances Intervention should be selective

13. Press Esc to end the show People Management Practices Job design Skills development Involvement climate Organisation culture supportive to employees Positive psychological contract Trust Fairness Delivery of the deal Commitment Motivation Willing Contribution Satisfaction Productivity Profitability Agility EMPLOYMENT RELATIONS AND BUSINESS PERFORMANCE