1. Decision-making and Information Systems

2. Overview What managers do? Decision-making Many views of MIS
Types of MIS

3. What managers do? Regular meetings Travel Other meetings Desk work
Phone calls

4. e-mail, video/teleconferencing, computer-mediated meetings
Managerial roles and IS support
Role
IS support
interpersonal
, video/teleconferencing, computer-mediated meetings
informational
TPS,MIS,EIS,OIS
decisional
DSS,GDSS,EIS, AI/ES

5. Decision-making problem definition alternatives resolution
Intelligence
problem definition
Design
alternatives
resolution
Choice

6. Decision and planning levels
strategic
STRATEGIC PLANNING
tactical
MANAGEMENT
CONTROL
OPERATIONAL
CONTROL
operational
Transaction processing, operations

7. Time horizon
NOW
weeks
years
5-7
strategic
tactical
operational

8. Decision problems and management activities

9. Components' view Knowledge People Hardware Software Data Bases
Procedures

10. Users' view

11. Federative view DATA BASE P R O D U C T I N M A N G E T M A R K E T IL
Data base management system
DATA BASE

12. Integrative view Functional areas Decision levels
Data base management system

14. Types of Information Systems
TPS
transaction processing systems
MIS
management reporting
EIS
executive information systems
DSS
decision support systems
GDSS
group decision support systems
AI/ES
expert systems