1. Performance Appraisal
Anna Reponen
Anh Luong

2. AGENDA Purposes for Performance Appraisal
Purposes of Job Appraisal for Specific Positions
Principles of Performance Appraisal System
Appraisal Methods
Job Specific Appraisal
Reducing Errors

3. Purposes for Performance Appraisal

4. Purposes of Job Appraisal for Specific Positions
CEO – Compensation purpose
Top management in HQ – Compensation Purpose
National directors – Compensation and promotion purposes
Middle management – Compensation, development and promotion purposes
Facility managers – Development purposes and promotion
Facility assistants and interns – Development purposes and promotion

5. Principles of Performance Appraisal System
Require participation at all levels
Business driven
Mutuality
Consistency
Reliability
Communication

6. Principles of Performance Appraisal System (cont)
Evaluate and develop employees
Emphasize process
Evaluate team participation as well as individual performance
Input from various sources

7. Appraisal Methods Management by Objectives (MBO)
A philosophy of management that rates performance on the basis of employee achievement of goals set by mutual agreement of employee and manager

8. MBO
Figure 8.6

9. Appraisal Methods Behaviorally Anchored Rating Scales (BARS)
A performance appraisal that consists of a series of vertical scales, one for each dimension for job performance

10. Job Specific Appraisal
CEO
Top Management HQ
National Directors
Middle Management
Facility Managers
Facility Assistants and Interns

11. Job Specific Appraisal
EVALUATOR
FREQUENCY
METHOD
CEO
Board of Directors
Subordinates
Self evaluation
Yearly
MBO
Top Management HQ
Every six months
National Directors
HQ Management
Middle Management
National Director
Facility Managers
Peers
Every three months
BARS
Facility Assistants and Interns
Facility Manager
Customer
Once at the end of internship

12. Reducing Errors
Feedback and evaluation done by the managers who are trained to do that
Ensures that right evaluation basis are used
Anonymous feedback when evaluating others
Consistent evaluation system
Using the same basis
Comparable results
Training supervisors to use appraisal forms correctly
Provide clear objectives at the beginning of performance period