1. Recruiting & Training staff Pages 108-111

2. Aims for today
Consider the process by which small businesses recruit and select staff.
Appreciate the various laws relating to R&S (recruitment and selection).

3. Recruitment and selection
Recruitment and selection is the process of identifying the need for a job, defining the requirements of the position and the job holder, advertising the position and choosing the most appropriate person for the job.
Retention means ensuring that once the best person has been recruited, they stay with the business
and are not “poached” by rival companies.

4. The recruitment process
Recruitment is one of the main objectives of management as the success of any business depends to a large extent on the quality of its staff. Recruiting employees with the correct skills can add value to a business. Employees should therefore be carefully selected, managed and retained, just like any other resource.

5. Why recruit?

6. Task 1: The recruitment process
Sort the 10 recruitment steps into the correct order – annotate the steps to explain what happens in each stage

8. The Recruitment Process - solution

9. Documents in the recruitment process
Job Advert – a brief description of the job & skills needed.
Job particulars –more detailed information about the business & the job – what is expected of the applicant, conditions of work, rate of pay, holidays & how to apply.
Job description – A document describing the duties of a worker and his/her status in the firm.

10. Job description

11. Documents in the recruitment process
Personal specification – A profile of the skills and qualities of a person needed to do the job.
CV’s (Curriculum Vitae) – Summary of one’s education, skills, employment and experience. Application form – The form which the applicant fills in with their personal details

12. Personal Specification

13. Task 2: Skills employers look for
There are 10 key attributes that employers seek in their staff, see if you can identify them...

14. Skills employers look for – The 10 key attributes
Description
Communication
Written, verbal and presentation skills
Teamwork
Team player with ability to manage others
Negotiation & persuasion
Being able to get ‘your own way’ but understanding other perspectives
Problem Solving
Analysis & logical thinking
Leadership
Motivating a team, assigning tasks and meeting deadlines

15. Skills employers look for – The 10 key attributes
Description
Organisation
Prioritising workload and time
Ability to meet deadlines
Efficiency and time management
Ability to work under pressure
Calm in a crisis, not becoming stressed
Confidence
In yourself, colleagues and the company
Commercial awareness
Knowing what makes a company tick

16. Bob the baker!
Bakin’ Buddies are looking for a new baker for their doughnut factory. What skills will he need to have?

17. Advertising the job – where?
Job centres
Internally
Internet
Newspaper & magazines
Trade journals

18. What should the ad say?

19. Task 3: Create a job advert
Choose 1 of the following 4 jobs and create an effective job advert
- You have 20 minutes -
Marketing executive
Business Studies Teacher
Small Business Advisor
Human resource Manager

20. Selection The SELECTION process can begin...
Once a job has been advertised and details sent out to prospective employees, the applicants will return their CV/Job applications.
The SELECTION process can begin...

21. How do firms select?

22. What happens next? A candidate is selected and a job offer is made.
A firm then asks for references – what the referees write is confidential and must be accurate.
Assuming references are ok – the candidate will start work.
Within 13 weeks of employment they must receive a CONTRACT OF EMPLOYMENT.

23. The Contract of Employment

24. Training

25. Induction

26. Training methods
Small businesses tend to use ON-THE-JOB TRAINING. This is where a worker remains at their usual place of work and learns how to do their job.
Examples:
Doctors & Teachers

27. Training methods Larger businesses tend to use OFF-THE-JOB TRAINING.
Can you think of any examples?

28. Skills versus attitude
What’s more important?

29. Problems with training staff

30. Key Employment Legislation
Race Relations Act
Sex Discrimination Act
Disability Discrimination Act
Employment Equality (Age) Regulations
Equal Pay Act
Employment Protection Act
TASK: How might these laws impact on employees? What about employers?

31. Training Task
Complete the training worksheet
-20 minutes -

32. Plenary: Give me a minute...
In your groups, consider all the aspects of
training that we have covered today.
2. Each group will be given ‘a minute’ to talk about the topic.
3. Choose one person to start the discussion – they are in control of the microphone. When the teacher says next, the next member of the group must continue the discussion picking up where the previous student left off. So Listen Up, it’s a team challenge!

33. To finish... Lets explore your attitude to work... OR OR

34. Customer Consequences Game
We’re going to make up a story about customer service. The wackier the better so get thinking laterally!
Rules:
Everyone starts with a sheet of A4 paper. There are 10 statements.
Each person writes a response to the first point (a boys or mans name – you can use famous business people or entrepreneurs).
You then fold the paper over once so that your answer is covered. Pass it on to the person to your right and take the paper from the person on your left.
Then write an response to the second item (went shopping for) and fold the page over again. Pass to the person on your right.
Continue the game until all the answers have been collected. Then read out the stories and see which one is the best!

35. Storyline for ‘Customer Consequences’
(Boy's/Man’s name)
Went shopping for (item/service)
In (Place/shop)
He bought a (What he bought)
He said that it was
Later, he returned to the shop to tell the Manager that (what he said to the manager)
The manager said (What she said)
He did (What he did)
She did (What she did)
The consequences were