1. 10 CHARACTERISTICS of WORLD CLASS COMPANY (Tom Peters)
Quality oriented
Flat organization (reduce Hierarchy )
Fast, Flexible and competitive in time
Customer satisfaction oriented
International perspective

2. 10 CHARACTERISTICS of WORLD CLASS COMPANY (continued)
Innovative in new product /service development
Pioneer in Technology
Create small units
Continuously enhance skill and knowledge of their employee
Continuous improvement ( every day improvement)

3. CHANGES IN DEMAND Thinking pattern Working pattern Learning pattern
Behavior pattern

4. KAIZEN PRINCIPLES KAI Change ZEN Better
KAIZEN Continuous and better Improvement

5. PROBLEM = PROGRESS OPPORTUNITY
IMPROVEMENT
SOLUTION
PROBLEM

6. PROBLEM = PROGRESS OPPORTUNITY
(1) Sensitive
(2) Warm welcome
(3) Anticipate
(4) Delegate
(5) Support
Pareto Problem
20% Big
80% Small

7. GEMBA ORGANIZATION GEMBA ORGANIZATION & Management Expectation
Satisfaction
GEMBA
Customer
Customer
ORGANIZATION
&
Management
Gemba is where:
The work done
the value added is created
Problem solving is delegated

8. WHY IT IS NECESSARY TO ORGANIZE WORKPLACE ? ( Three Real Principles )
GEMBA ( Real Place )
Where 80 % of problem & value added occur
Every problem = Improvement opportunity
GEMBUTSU ( Real Thing )
= Things (machines, tools, Component, product)
GENJITSU ( Real Fact )

9. IMPROVEMENT TECHNOLOGY HUMAN Investment Sensitiveness Creativity
Enthusiasm
Togetherness

10. EMPLOYEE CONTRIBUTION
Achievement
Improvement
Progress
Benefit
Reward
Award

11. IMPROVEMENT DEFINITION
TOP
MANAGEMENT
Improvement (improve the current system )
MIDDLE
MANAGEMENT
Maintenance
(maintain and implement the current system)
SUPERVISOR
OPERATOR

12. IMPROVEMENT WEST vs JAPAN -West version-
TOP
MANAGEMENT
Innovation
MIDDLE
MANAGEMENT
Maintenance
(maintain and implement the current system)
SUPERVISOR
OPERATOR

13. IMPROVEMENT WEST VS JAPAN -Japanese version-
TOP
MANAGEMENT
Innovation
MIDDLE
MANAGEMENT
Continuous Improvement ( KAIZEN)
Maintain and implement the current system (routine work)
SUPERVISOR
OPERATOR