1. SAP Preferred Care Enhanced support foundation for customer success
Plan your business
Collaboration
| Personal remote guidance for business event-planning and adoption of new features
| Tailored support engagement plan driven by business priorities and key milestones
Hyperconnectivity is reinventing the world economy. Individuals, businesses, and societies are becoming interconnected in real time.
The result? A new Digital Economy that will be more collaborative, intelligent, responsive, and efficient — with dramatic increases in productivity and economic value.
This incredible transformation requires you to move faster than ever before. Cloud solutions from SAP can help you jump-start business opportunities and reduce capital expenditures, risk, and total cost of ownership.
The enhanced support foundation provided by SAP Preferred Care, which includes a goal-based support engagement plan, will help you unlock the value of your cloud solutions.
Achieve your goals
Empowerment
| Schedule-an-expert and Meet-an-expert sessions
| System-administrator enablement
| Testing best-practices
Re-Imagine Software Support for Business Processes
Unlock value
Innovation & Value Realization
| Optimized implementation and operations
| Enhanced proactive support at certain milestones
| Collaborative and optimized release planning
| Improved Preferred Care scorecard
Companies invest in Cloud Solutions in order to have more flexibility and scalability on resources, increased speed and efficiency, and more effective costs.
To support you moving to Cloud Solutions, SAP Preferred Care focuses on strategic guidance and personalized best practices to drive user adoption and realize business value.  SAP Enterprise Support cloud edition provides the support foundation for SAP Preferred Care.
The SAP Preferred Care (cloud edition) program has changed.  We listened to what you were saying you needed to become a successful cloud customer. 
You wanted SAP to: 
Help you plan your business
Help you achieve your goals
Help you unlock value
And Help you run optimally
These items make up the Four (4) principles on which SAP Preferred Care Cloud Edition was created.
The designated customer success manager (CSM) acts an extension of your teams that will work with you in planning your business using the ‘engagement plan’.
The SAP Preferred Care program also offers empowerment sessions for your team by providing access to experts for certain topic areas, as well as providing best practices to assist with the operational excellence you are striving towards.
By using our Preferred Care ‘Scorecard’ to show you value, we can review and highlight key go lives, feature realization and to view milestones that have been met.
We know business continuity is key for you as a cloud customer.  The SAP Preferred Care cloud edition program offers Mission Critical Support through Enhanced SLAs, cycle planning, integration support and services delivered at different business milestones.
Goal-based engagement
Proactive support
Expert guidance
Enhanced release management
Designated customer success manager
to understand customer-specific needs and unlock value.
Run optimally
Mission-Critical Support
| SLAs1 that are enhanced for faster issue resolution
| Top issue management and trend analysis for proactive risk mitigation
1Service-level agreement