1. Groupware What are the goals of a groupware system?
Facilitation
Coordination
Cooperation
Augmented, supported production
Is efficiency the goal?
How can you be efficient with things you don’t know about? (tacit knowledge)
Is hardware and software are only improvement?

2. Technological Progress
Knowledge Appliances
PIM, PKM, PVC
What if everyone had Lotus Notes and knew how to use it?
KM and economic efficiency
People-centric
People as k units?
“A matter of economic faith”
Categorization and Organization
Personal, Group, Corporate taxonomies?

3. YouServ Is simply sharing the answer? Is P2P the real difference?
Corporate policies
Personal reputation & accountability
Drag and Drop to the Desktop
Personal connotation
Distributed storage (and retrieval)
Uptime & replication
Up to date, dynamic searching
Ad hoc group coordination

4. Basic Support for Coop Work
How about basic support for individual work first?
Applications
Training
Web software is first platform for CSCW on the interenet
Will it be the last?
Will others use the network, not the applications?
Data stream exchange medium?
Servers as shared workspaces
Events and activity awareness
What’s new
Who’s working
Let users control sharing and workgroups

5. Experiments with Oval How relevant is this now?
Agents as metaphor, not applications
Customization
Links among objects
Sharing Db
Objects
Mail?
What’s right about this system?
Is everything possible with Web standard applications and protocols?

6. Expertise Recommender
Finding help within the organization
Just in time help
Intricacies of locating expertise
What if this scaled to the Web?
Validity of skill assessment
Meta data issues
When do people need experts?
Situations, projects
General education
Who’s busy?
Technical Support