1. Business Process Redesign
Copyright 1997, 1998 by Gail Corbitt and Jim Connolly for use in course work at CSU Chico. All material is for the exclusive use of MINS 298C and material can not be used by anyone without written permission of the authors.
9/19/2018
BPR lecture

2. Business Process Redesign
Business Process Re-engineering
Quality Function Deployment
Quality circles
Continuous Improvement
Business Process Redesign
BP Redesign ignores organizational impact issue
9/19/2018
BPR lecture

3. Business Process Redesign
Common Attributes
Defined project phases
Use of cross functional team
Absolute customer focus
Implementation is major challenge
Ignoring project scope issues, BPR : changing business activities to improve value of outputs from the activities to customer
9/19/2018
BPR lecture

4. Business Process Redesign
Key Assumptions in BPR
Organize activities around outcomes
Collectively those who use the process know how to fix it
Information Systems can support ANY process that is designed
Parallel activities need to be linked
Decision points need to be where the work is performed
9/19/2018
BPR lecture

5. Business Process Redesign
Defined Phases
Organizational overview & customer input
Current process definition
Current process analysis: Identify & analyze targets to redesign
Redesign
Implement
Evaluate results
9/19/2018
BPR lecture

6. Business Process Redesign
Documenting the current business process
Identify processes (major activities with outcomes) as they occur in the process
Show relationship between activities and “performers” (back stage)
Always show relationship of activity to the customer (front stage)
9/19/2018
BPR lecture

7. Business Process Redesign
Request
Service
Question
Bill
Customer
Read Meter
Meter Reader
Billing Clerk
Set up
Account
Research
Question
Enter
Meter Reads
Data Entry
Add new
Account
Manager
9/19/2018
BPR lecture
CSU Chico

8. Problems with Traditional BPR
Redesigned processes frequently require total redesign of IS
Implementation very very difficult
People resist change
New processes are not well understood by all
Costs of implementing changes excessive
Global organizations have different business rules in each country
9/19/2018
BPR lecture

9. SAP & BPR
Assumptions:
automation supports adding value to customer - business chain
processes need continuous improvement
management needs to be lean
SAP knows what “best practices are” (for using their software)
9/19/2018
BPR lecture

10. SAP & BPR Configuration of SAP
doesn’t just mean installing the software
includes re-design of processes to best fit company requirements
each installation of SAP can be different
includes an implementation strategy once company requirements are known
known as “Configure to Order”
9/19/2018
BPR lecture

11. SAP & BPR Tools that support BPR within organizations using SAP
Business Engineer: model for navigating SAP system
Reference model (Data & Business Objects)
Process Model (EPC - showing scenarios)
Organization Model (showing hierarchy of organization)
ABAP Workbench allowing for customization
9/19/2018
BPR lecture

12. SAP & BPR Modified BPR using SAP
Organizational overview & customer input
Current process definition
Current process analysis: Identify & analyze targets to redesign
Review SAP Processes & Choose Best Practice for the Organization
Implement
Evaluate results
9/19/2018
BPR lecture

13. Event Process Chain (EPC) Model and R/3 Business Navigator
9/19/2018
BPR lecture

14. Business navigator
Multiple views of the organization provided by multiple models
Activity-based implementation
Provides high-level view of business process
Charts causal relationship between events and functions
Currently a display and navigation tool
Flexible navigation through multiple views of the models
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BPR lecture

15. Basic Symbols Logical Connector Event Process Pointer Function
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BPR lecture

16. Events can trigger Functions
triggers
Function
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17. Functions can cause Events to occur
Brings About
Event
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18. Multiple Events / Functions can be related
AND, OR or XOR
Function
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19. Ú Ù Logical Operations XOR
OR: At least one of all conditions must be met
XOR
Exclusive OR: One and only one condition must be met Ù
AND: All conditions must be met
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BPR lecture

20. Event may not be ambiguous
XOR
Function
Function
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BPR lecture

21. Event may not be indecisiveÚ
Function
Function
9/19/2018
BPR lecture