1. Marketing & Sales Services
2009
2010
2011
2012
InsightMobile Rollout
End to End Training Partner for 7,500 representatives and DMs:
Design, Development, Implementation, Certification, and Logistics
One-day ILT
Reference Guide
QRCs
Account Management Tool Training
WBT Pre-Work
Two-day ILT
Reference Materials
SFA/Analytics Training Initiative
Insight 8.0 Upgrade WBT
MAE Analytics Training
Quick Reference Card
WBT Pre-Work
Insight 8.0 for New Users WBT
4-hour ILT
Reference materials
Reference Guide
Application Central WBT
Individual Customer Interaction/Site Management Business Process WBT
Overarching Communications Plan
3 eBlasts
1 eCommercial
Representative/CTL Analytics Training
2 Excitement s
Train the Merck trainers
Veeva/iPad Training/
eResources Initiative –
Phase 4
Customer Finder WBT
Solutions Workflow Management System Assessment
Vaccine Analytics Training
WBT Pre-Work
2-hour VILT
Reference materials
Train the Merck trainers
Solutions Workflow Management System WBT
Veeva/iPad Training
Initiative – Phase 3WBT Pre-Work
8-hour Manager ILT
8-hour Representative ILT
Reference Materials
Global Marketing WBTs
Global Market Access
Business Development
Life Cycles Management
Commercial Trade Channel
MultiChannel Marketing
Marketing Enhancements
Written Standards Approval System Reference Guide
Quick Reference Card

2. Marketing & Sales Services (Con’t)
2013
2014
2015
2016
2017
U.S. Veeva National Rollout Training
Live Deployment
Hospital Port 1
Hospital Port 2
Women’s Health and Fertility
Virtual Deployment
Oncology
HCV
Neuropsychiatry
Ophthalmology
Vaccines
Primary Care
U.S. Veeva National Rollout Training
Neuroscience
US3C/MVCC Contact Center
Service Cloud Training (8 US3C/MVCC/ NSC Audiences)
eLearning and Pre-work Activities
Two-day ILT
Reference Materials
GL&D Communications and Meeting Strategy
Strategic Consultative Communications
Meetings Management Support
Comms templates
Guidance handbook
Support with Assessments
Suggested Call Planning
Change Management
Video Series
Veeva QRC and eLearning Updates
Field Training
Change Management
eLearning
2 Hour Virtual Session
3 QRCs
FAQ
Strategic Account Management Training
Change Management
Leadership Video
Readiness Video
2 eBlasts
Platform Training
3 QRVs for iPad Pro
3 QRVs for Account Management
Virtual Briefing
5 Hour Live Training for Account Execs
Oncology
IDS
Managed Markets
Virology
3 QRCs
Net Sales Mindset Training
What/Why eLearning
How eLearning
3 QRCs
Cubist Integration Veeva Training
eLearnings and Pre-work Activities
Manager’s Briefing
4 Hour Live Training
Reference Materials
Asymmetric Deployment Training
What/Why eLearning
ISM MLs Live Training
RSM Live Training
CTL Live Training
Reference Materials
New Hire Core Curriculum Revamp
Medical Affairs Veeva Medical Training
3 eBlasts
6-8 Hour Live Training
2 QRVs
SMEs
Leadership Briefing
HS & TA MADs
MSLs
MASL/CTD
3 QRCs
Make-up Training
U.S. Operations Solutions Assessment

3. Compliance 2011 2010 2012 2013 2014 2015 2009 Policy 1B eLearning
Policy Letter 1B eLearning Updates
Business Meetings
Over Meals eLearning
Charitable Contributions eLearning
Competitive Intelligence eLearning
Policy Letter 1B eLearning Updates
Awareness eLearning
Field Knowledge eLearning
Awareness eLearning Updates
Awareness eLearning Updates
Field Knowledge eLearning Updates
Headquarters Knowledge eLearning
Updates
Awareness eLearning Updates
Field Knowledge eLearning Updates
Headquarters Knowledge eLearning
Updates
Field Knowledge eLearning Updates
Headquarters Knowledge eLearning
Updates
Awareness eLearning
Updates

4. Compliance (Con’d) 2017 2016 Field Knowledge eLearning Updates
Awareness eLearning Updates
Headquarters Knowledge eLearning
Updates
Awareness eLearning
Updates

5. Merck 2013 Sales Team Number of Reps Number of CTLs Vaccines (MVD)
~520
~46
Hospital Port 1
222 23
Hospital Port 2
166 16
Primary Care
3089
285
Oncology
122 14
Ophthalmology
116 11
Hepatitis C (HCV)
Neuropsychology
322 32
HIV
~100 9
Women's Health and Fertility
363 37
Puerto Rico 65 8
Veeva/iRep National Rollout
Over 5000 sales reps and CTLs trained across 10 different sales teams
Large scale virtual deployment
Merck Canada
French Canadian Articulate Translations
Merck Puerto Rico
Training of all sales teams in Spanish
US FLEX 2S Project
Net Sales Mindset
MyComms Pilot
Veeva updates
Headquarters Knowledge Articulate Course updates
Field Knowledge Articulate Course updates