1. WEB Ticket Management System
WebTMS
WEB Ticket Management System

2. MISS DIG 811 TICKET MANAGEMENT SYSTEM
RECEIVE TICKETS DIRECTLY FROM MISS DIG 811
TRANSMIT POSITIVE RESPONSE BACK
VIEW AND ATTACH IMAGES OR NOTES TO YOUR TICKET
DESKTOP AND MOBILE DEVICE FRIENDLY

3. INTRODUCTION ACCOUNT TYPES:
DIRECTOR: Every company profile has one and cannot be deleted. Two company profiles can be set up if a single company has separate operations and wishes to keep them isolated. Same as administrator except for the ability to switch company contexts.
ADMINISTRATOR: Has complete access to all tickets and company settings (can view, assign, and respond to any ticket).
DISPATCHER: Access to view, assign and respond to tickets. No access to company settings.
LOCATOR: Only account type that can be assigned tickets. Permissions and options can be managed.
Director-full control including access to multiple service areas
Administrator-full control except for access to multiple service areas
Dispatcher-assign & respond to tickets, edit their own information, view reports
Locator- respond to tickets , can be given specific permissions by a director or administrator

4. MESSAGE TYPES: EOD (END OF DAY) from MISS DIG 811 BROADCAST MESSAGES
delivered to Director and
Administrator
EOD AUDIT delivered after
midnight and checked
against database
TICKETS: A response row is
created for every member
code, in open state assigned
or unassigned to locator.
Auto-response or auto-
assign rules can alter
normal traffic flow.
EOD – signals end of daily transmissions from MISS DIG
BROADCAST- messages from MISS DIG delivered to director and administrator
EOD AUDIT-placed in audit queue, delivered after midnight, each tkt is checked against database to verify it was received
TICKETS- response row generated for every member code, tickets then go into open state as either assigned (to a locator acct) or unassigned. Can use auto response and auto assign rules to alter this flow

5. TICKET CLASSIFICATIONS
Grids
Polygons
Normal
Emergency
Damage
Short notice
Rush
Late
Cancel
Update
Ongoing
Meet
Design
Re-mark
Second notice
Noncompliant
Classifies each ticket as having a combination (e.g. normal + meet) Not all classifications are used by MISS DIG and some have different titles on the actual tkt
*Classifies each ticket as having a combination (e.g. normal + meet) to create a blanket classification. Not all classifications are used by MISS DIG and some have different titles on the actual ticket.

6. Revised Ticket Indicators:
Ticket Stage, Status, and Flow:
Each ticket has member code response rows for initially received, assigned to locator, or closed (completed). Ticket is closed once all member code response rows are closed.
Revised Ticket Indicators:
If there are multiple open revisions of a ticket, there will be black and green circles with a plus sign inside identifying this. The green circle indicates the most recent revision.
Ticket Stage
WebTMS will first check auto-response rules, if there is a match response code is applied and locator may be assigned the ticket. Unless otherwise set up the ticket is closed/completed. If there re no auto response or auto-assign rules then the ticket will remain open/unassigned

7. SETTINGS
Admin:
Users: Add/Edit user profiles, recover passwords, adjust
permission settings
Member Codes: Add/Remove member codes for responding to tickets (after notifying member services)
Response Codes: Must use MISS DIG 811 codes pre-
set in system per PA You can only edit or delete
response codes you have created.
Supplemental: Set up additional
destinations for your tickets, even for specific days & times
Users: add/edit user profiles
Member codes: Add/Remove member codes for responding to tkts, only after adding or removing a member code with member services
Response codes: Manage response messages for responding to tkts
Supplemental: Specify additional destinations for incoming tkts
Map Layers: Draw/Edit polygons on the map to create map layers that are used to trigger auto-respond & auto-assign rules
Auto-Respond: Tkt can be auto responded to based on different criteria
Auto-Assign: Tkts can be auto assigned to a locator account as soon as they are received
Map Layers: Draw out specific area for auto-assign or
auto response purposes and edit as needed
Auto-Respond: Set up auto-response rules for tickets
Auto-Assign: Set up specific auto-assign rules for your
locators

8. History: End of Day Audits: Received from MISS
DIG 811 to verify all tickets were received by
WebTMS
Company EOD: Company’s EOD and audits
weekly reports available through Director
and Administrator accounts
Event Log: Shows system activity relating
to users and settings
Archives: Database for all tickets, responses
and data generated at beginning of every
month
EOD Audit- Received frm MISS DIG, verifies that all tkts were received by Web TMS- Green means it passes, Red means it is missing some tkts
Event Log-shows system activity as it relates to users and settings
Company EOD-Shows company EOD and audits weekly reports, only viewable through Director & Administrator accts
Archives-generated at the beginning of every month and available for download

9. Center /811 Ticket Images Transfer Authorization:
UPLOAD LOCATE/WORK PHOTOS FROM EACH JOBSITE TO THE ONE CALL CENTER TO KEEP THEM ORGANIZED YOU WILL NEED TO USE YOUR COMPANIES RMAP CREDENTIALS FOR THIS TO WORK

10. Accessed through the mobile mode only:
Emergency Ticket Handling: Can be configured to handle emergencies as a special case, can be assigned to specific locator or left unassigned Auto Expire Tickets at EOD: Specify that a response is applied to tickets older than a certain threshold
Can config

11. Responding to Tickets Tickets Filter: Custom sort open tickets
Sort Options: Ticket number, address,
sequence, work or due date, updated
Responding to Tickets: Individually or to
multiple tickets
Viewing Tickets: Option to print, assign,
or respond to ticket. There are also drop-
down sections to choose from such as
responses, original ticket, ticket map, images,
history, reports, center/811 positive response
history
Closing out Cancelled Tickets: Close all member
codes on all revisions of the ticket

12. DESKTOP MODE Desktop Mode Exclusive Features View Ticket Differences
View Tickets on Map
Clipboard feature
Ticket Routing
Map Layer Upload
Reports

13. REPORTS
Admin: Daily Average, Ticket Type Summary, Assignment Placement Summary, Average Time to Locate, Locator Productivity Detail, Locate Time
Tickets: Open Ticket Listing, Past Due Ticket Listing, Response Listing, Locator Worksheet
Database: Archive Data, Auto-Respond Rule Summary, Auto-Assign Rule Summary
History: Refresh

14. Benefits of Web TMS
Makes PA 174/Positive Response much easier for your team
Dispatcher job is lightened
See the whole ticket, not only the pieces that a third party ticket management system chooses
Multiple useful reports
As MISS DIG 811 updates our system, Web TMS is automatically updated
Routing feature allows for less drive time and gas

15. Cost of Web TMS .04 per transmission
Billed annually for the previous year’s transmissions, only paying for what you have used
No start-up or training fees, only cost is .04 per transmission

16. With a third party ticket management system:
SAVINGS WITH WEB TMS
Example:
Mid-sized municipality with 15,000 transmissions
Water, sewer, electric, gas, steam
With a third party ticket management system:
$7,600 per year
With Web 15,000 X .04 = $600 per year
SAVE $7,000 PER YEAR

17. Contact Member Service at: 1-800-482-7161
FREE 30 DAY TRIAL!!!! KEEP YOUR CURRENT TICKET MANAGEMENT SYSTEM AND RUN IT ALONG WITH MISS DIG 811 WEB TMS FOR A 30 DAY TRIAL PERIOD. IF YOU DON’T LIKE IT THERE IS ABSOLUTELY NO CHARGE!!!!
Contact Member Service at: or