1. Esna Officelinx
An interoperable, PBX independent solution that enables communication and collaboration across cloud-based applications that you use everyday.

2. On-premise, cloud-based or a hybrid solution
Esna Solution Overview
Apps + Browser
Esna
Esna iLink for Avaya Scopia Desktop*
Application Server
Esna iLink Pro
PBXs
On-premise, cloud-based or a hybrid solution
*Optional web-based conferencing solution, priced separately.

3. Esna Officelinx Solution Components
Esna Officelinx Application Server
Esna iLink Pro Browser/Mobile App
Esna iLink for Avaya Scopia Desktop
A Chrome browser extension and Internet Explorer add-on* that embeds Scopia meetings across Google Apps, Microsoft Office 365 and Salesforce; includes support for scheduling within calendars and instant meetings.
A physical or virtualized application server integrating any SIP or TDM based PBX with a range of business applications to provide features such as unified messaging, presence, click-to-call, call control, speech services, etc.
A Chrome extension or Internet Explorer add-on that embeds real-time communication features such as presence, IM, call control, and company directory search, inside cloud-based business applications. iLink Pro mobile works on iOS, Android, Windows Phone and Blackberry devices.

4. Esna makes communicating with team members quick and easy by integrating real-time communication tools across Google Apps.

5. Real-Time Presence Across Google Drive
Everyone a document is shared with is presented with their current presence, which can be manually set or automatically, based on their Google Calendar events or phone/Hangout status.

6. Contextual Collaboration Across Google Drive
Collaboration actions such as the ability to start a Scopia, Hangout or audio conference are presented across any Google Document.

7. Google Hangouts Across Any Web Page or App
As an embedded Chrome extension, the ability to start a Hangout is extended across any web page or app - even natively inside Salesforce.

8. Route + Answer Calls Based on Google Calendar
Presence is automatically determined by Google Calendar events - in addition, your current availability will determine if calls come to you or go to voic .

9. Transcribed Voice Messages inside of Gmail
Receive transcribed voice messages in Gmail that are resolved to your contacts - when it’s opened, the message waiting indicator gets extinguished on your phone.

10. Send + Receive Fax Messages from Gmail
Send and receive fax messages from within Gmail with the ability to save and organize them on Google Drive.

11. Click-to-Call from the Google Contact Card
The ability to call an individual is embedded in their Google Contact Card.

12. Start a Scopia Meeting from the Contact Card

13. Schedule Scopia Meetings from Google Calendar
Instantly schedule Scopia meetings from Google Calendar - meeting info is added to the description of the event/invite.

14. Instant Scopia Meetings Across Google Chrome
Ability to start Scopia meetings via the Chrome browser extension.

15. Esna integrates unified messaging and collaboration tools inside of Office 365, so you can stay where you’re already working and communicate in real time.

16. Contextual Collaboration in Office 365 Documents
Automatically recognizes whom the document is shared with - from here; start a collaboration session with one person or a group with optional voice/video conferencing.

17. Transcribed Voice Messages inside of Office 365
Receive transcribed voice messages in your Outlook Web App - when it’s opened the message waiting indicator gets extinguished on your phone.

18. Send + Receive Fax Messages
Send + receive fax messages from within the Outlook Web App.

19. Collaboration Actions from the Hover Card
Presence is embedded inside the hover card based on phone status or calendar events; users also have the ability to schedule a Scopia meeting and call the individual.

20. Route + Answer Calls Based on Outlook Web App Calendar
Presence is automatically determined by your Outlook Calendar - in addition, your current availability will determine if calls come to you or go to voic .

21. Start a Scopia Meeting from the Hover Card
Start an instant Scopia meeting from an Office 365 hover card.

22. Schedule Scopia Meetings from Outlook Calendar
Instantly schedule a Scopia meeting from the Outlook Calendar Web App; meeting details are sent inside the calendar invite.

23. Instant Scopia Meetings Across Chrome + IE
Start an instant Scopia meeting anywhere on the web using the IE Add-on (on the right) or Chrome extension (on the left).

24. Real-Time Collaboration in the Browser
Gain access to real-time communication and collaboration features like voice, video conferencing, instant messaging and presence from across Google Chrome + Internet Explorer.

25. See Everyone’s Presence in Your Organization
Ability to organize co-workers into custom groups and easily see their real-time presence and availability.

26. Everyone is Accessible via the Directory
Co-workers are grouped via a directory that is accessible across your organization.

27. Manage Your Own Presence
Ability to organize co-workers into custom groups and easily see their real-time presence and availability.

28. Manage Your Own Devices
Manage which of your available extensions is used to receive calls and which device is to used to dial out.

29. Integrated Dialer + Call Control Features
Dial extensions or phone numbers by entering the names of your contacts or their numbers, then handle calls with a full range of call control features.

30. Expanded Search + Collaboration Actions
Search for people in your company directory and personal contacts; click on a contact to bring up a variety of collaboration actions.

31. Chat + Activity History
Chat 1-on-1 with others and inside the same view, gain access to a timeline of their activities, including their status changes and your call history with them.

32. Click-to-Call Across Any Web Page or Web App
iLink Pro is available anywhere in your browser; click-to-call numbers from any web page or web app.

33. OAuth 2.0 Authentication Support
Support for OAuth 2.0 enables users to sign in with a range of 3rd party credentials - an Esna, web-based authentication solution is available for when security profiles or other considerations make other login options impossible.

34. Access to call control features, click-to-call, Hangouts, Scopia meeting options and the ability to track/run reports on calls and Scopia meetings.

35. Embedded Real-Time Communications
Access presence, IM, call control, conferencing, click-to-call and Scopia meetings right from Salesforce.

36. Caller ID is Matched to an Existing Salesforce Record
When you receive a call, the number is matched to a record in Salesforce and displayed.

37. Create a Contact/Lead Record from a New Caller + Take Call Notes Through the Plug-In
Add a caller as a lead or contact when you receive a call; add notes to any new lead or contact record

38. Start an Instant Scopia Meeting with Contacts
Instantly start a Scopia meeting with any contact or lead in Salesforce.

39. Schedule Scopia Meetings from Salesforce Calendar
Schedule Scopia meetings right from Salesforce Calendar.

40. Automatically Logged Calls + Meetings
Automatically log Scopia meetings and calls as activities, which can be referenced in reports.

41. Esna Developer APIs
Esna Collaboration Tags allow you to embed real-time communication + collaboration tools inside any cloud app, intranet or custom web page.

42. Contact Cards with Actions
Enhance Cloud Applications with Collaboration Tags 1
Inject dynamic, real-time communication content and actions into any web page or application.
Actions include presence, voice and video calls, contact cards, and live meeting escalation. 2
Contact Cards with Actions
Presence
TURN THIS
INTO THIS

43. Architecture +
Technical Facts

44. Enterprise or Hosted Apps
Officelinx Standard Architecture
Cloud Apps
Enterprise or Hosted Apps
Salesforce Open CTI
Exchange Web Services/Google Calendar API, Contact API + Google API
Exchange Web Services/ Google API (Calendar + Contact)
Esna Client Web Services
Esna Officelinx
(Standalone or High Availability)
IMAP
Calendar/Contact API*
SIP (VoIP)
CTI
iLink Pro (Browser, Desktop or Mobile)
MS Exchange
Mobile Voice
User
PBX(s)
(Single or Multiple)
Desktop Phone Voice/Video

45. Technical Fast Facts Scales up to 2,000 ports and 20 voice servers
Can be implemented as SIP to SIP trunks and extensions, or SIP to TDM gateways
Distributed architecture over multiple servers ensures true active redundancy, massive scalability and disaster recovery
Leverages VMware vSphere or Microsoft Hyper-V 2012 to ensure scalable and ‘always-available’ communication services
PBX independent and can integrate with over 250 traditional and IP-based phone systems either individually or simultaneously
Available for Windows, Mac, Android, iOS, Windows Phone and Blackberry devices
Technical Fast Facts
For more technical insights on the Officelinx platform, please click HERE.

46. Compatibility Overview
SIP Support
CTI Support
All prior to Officelinx 8.X require SIP direct and media gateways (Aastra, Iwatsu, Toshiba, etc.)
Asterisk
Avaya IP Office Server Edition 9.1
Avaya Session Manager (SM)
Avaya SIP Enablement Services (SES)
Avaya IP Office , 7.0, 8.0
Broadsoft Broadworks Release 17
Cisco Unified Communication Manager 8.x, 9.x
Mitel MCD 4.2
Nortel BCM R6
Nortel CS1000 (v7.5, NRS and SM)
Nortel CS2100
ShoreTel ShoreGear platform 11.1
Siemens OpenScape Voice
Avaya ACE 6.2
Avaya CM 5.2, 6.1 (AES TSAPI)
Avaya IP Office , 7.0, 8.0 (TAPI)
Avaya IP Office Server Edition 9.1(TAPI)
Broadsoft Broadworks (XSI)
Cisco Unified Communication Manager 8.x, 9.0 (TAPI)
Iwatsu ECS
ShoreTel ShoreGear 11.1 (TAPI)
Siemens OpenScape Voice (CSTA)
Toshiba Strata CIX (CSTA)