1. 2017 Operations Conference

2. 184 employees 3 locations 5 Service Lines 24/7/363 100% digital
About us:
184 employees
3 locations
5 Service Lines
24/7/363
100% digital
> 1.7B images
> 210M envelopes 2

3. Our Organization: 3

4. AR CO FL LA MS SC
Who do we service? 4

5. Who do we service nationally?5

6. Online Access of Documents Customized Communication Management
What can we do for you?
Statements/Invoices
Contracts
Marketing Materials
Summary of Benefits
Paper Forms
Business Reply Mail
SMS/Text Messaging
Electronic Delivery
Document Storage
Online Access of Documents
Customized Communication Management 6

7. We are always searching for ways to reduce costs for your business.
Why Us?
We seek to partner with organizations like the Farm Bureau because you are a strong independent organization.
We look to strengthen and align our capabilities with you because we can be stronger together.
We are always searching for ways to reduce costs for your business.
Growing up in insurance, we know your marketplace
Strong guiding principles that align to FB Core Values
Hi TRUST, SOC2 ,and ISO9001 Certified 7

8. Reputational Risks – Risk Adverse
Guiding Principles
Reputational Risks – Risk Adverse
We are members of our community in the areas we service, and the work we do each day allows us to execute our social mission to our members.
Security of member data – Cost is not an option
Defensible Outcomes – The outcomes we generate align with all regulation, compliance and mitigation standards.
Reducing our customer costs (Postage, Manufacturing, Data Processing) 8

9. Service Line Capabilities
Document Processing Solutions
Powerful Communication Platform
Rich Meta Data Tracking
Piece Level integrity
Accessible information strategy
Multiple channels of Communication
Multiple document types
Customized Books
Digital Strategy
Brand and Strategy Enforcement
Cohesive and maintainable business rules
Centralized resources
Aligned communication strategies
Communication Cost Savings
Savings on printing using centralized preference management
Postal strategy to maximized savings and minimize costs
Full Security and Integrity
Fully defensible audit trails
Limited access – document level security.

10. Service Line Capabilities
Transactional Print/Automated Mail
High volume Print and Mailing of secure business transaction outputs such as billing, claims, and individualized health plan communications.
Repeatable high quality production of variable data documents in excess of 11 million mailings/month
Over 1.5 million variable data print impressions/year
State of the Art Print and Automated mail inserting equipment with dual channel capabilities
Roll feed and cut sheet inputs on inserting equipment
Internal Job tracking and postage accounting
Full color or B/W
Roll to Roll Ink Jet printing
Roll to Cut
Inline perfing and MICR capable
Inline quality inspection on printing devices
Cut sheet output
Hand fulfillment
Highly customized member specific communications

11. Architectural Overview

12. Questions??