1. 5 Strategies for Leading Change

2. Start With Quality Safe Effective Patient-Centred Timely Efficient
Equitable
If this is how we define quality
Institute of Medicine

3. Leading Change is Hard
Start with Why

4. 5 Energies Psychological Physical Spiritual Social Intellectual

5. New Power
“We all have an inalienable right to participate… Today, people increasingly expect to actively shape or create many aspects of their lives.”
Heimans, Timms Understanding “New Power” HBR Dec. 2014

6. Cultural Change

7. Leading change means disappointing people’s expectations at a rate they can tolerate.

8. Leading change means disappointing people’s expectations (that things will stay the same) at a rate they can tolerate. (and not ignore you or try to silence you or resist in infinitely creative ways )

9. Titrate the Pace of Change
Productive Range
Threshold of learning
Limit of tolerance
Time
Tension of change
Distress
Distress
Based on R. Heifetz and M. Linsky. Leadership on the Line, Harvard Business School Press, Boston, MA,2002, pg. 108. 9 9

10. Leading Change: Stretch the Productive Zone
Limit of tolerance
Tension of change
MAKE THE PRODUCTIVE RANGE AS LARGE AS POSSIBLE
Threshold of learning
Time
Based on R. Heifetz and M. Linsky. Leadership on the Line, Harvard Business School Press, Boston, MA,2002, pg. 108. 10

11. Its Not All About The Leader

12. Quality Titrate the Start With Pace Why 5 Use new power Energies First
Follower
Use new power
Titrate the
Pace
Quality

13. “Dream no small dreams for they have no power to move the hearts of men.”
Johann Wolfgang von Goethe