1. Public Awareness Best Practices Executive Roundtable Presentation
Company Name
Presenter’s Name
Presenter’s Title
Presenter’s Phone; Address
Company Name
Presenter’s Name
Presenter’s Title
Presenter’s Phone; Address
AGL Resources / Nicor Gas
Jen Eguchi
Project Manager, Operational Improvements
June 13, 2013

2. Number of Customers = 4.5 million Miles of Main = 77,500
Company Background
Metrics
Number of Customers = 4.5 million
Miles of Main = 77,500
Number of Services = 4.4 million
Number of Employees = ~6,300

3. Service Territory Map

4. Public Awareness Challenges
Geography
Merger/Acquisition
Stakeholder Audience Identification
Maintaining Liaisons with Emergency Officials
Obtaining feedback

5. Public Awareness Unique Processes
Stakeholder Identification
Internal and External resources employed
Central repository in Sharepoint
Broad Spectrum of Message Delivery Methods
Bill Stuffers, Direct Mail, Print Ads, Radio Ads, Group Meetings, Computer Based Training
Increased frequency of communications
Computer Based Training Program(CBT)
Designed to better reach emergency responders
Survey upon completion of training module
Georgia Fire Fighter Training Initiative
Provide training through the fire academy
Steering committee consists of PHMSA, state regulators, firefighters and pipeline operators
Variety of Feedback Mechanisms
Outbound & inbound calling, CBT Survey, online surveys, third party surveys

6. Public Awareness Highlights for RT
Emergency Responder CBT Program
Course development and implementation
Key information and presentation
Georgia Fire Fighter Training Initiative
Georgia creating model program that will be brought to other states
Integration of PA Plans
Building a unified, more efficient and effective plan
Tips for successful PA audits
Success in all 5 states we were audited in (Illinois, Georgia, New Jersey, Tennessee and Virginia)

7. Public Awareness Conclusion
Passed 5 of 5 regulatory audits
Implemented supplemental messaging and delivery methods to better reach stakeholder audiences
Effective program yields significant reduction in third party damage rates
Currently in process of public awareness integration

8. Public Awareness
Questions?