1. Managing your business account online
August 2017

2. What is My Sprint Business
Account Management site featuring self service capabilities
24/7 online access to your account
Real-time and batch changes
Permission based access for users
Restrictions based on company’s need
Knowledgebase with ‘how to’ information
Phone, Chat and support options

3. What you can do on My Sprint Business
Update account contact information
View billed and unbilled usage information
See upgrade eligibility
Order and upgrade equipment
Change user names
Reset voic password
Swap devices
Preference and Account Controls
Manage other users
Create new profiles
Manage account security
Access to chat and for support

4. Registering for My Sprint Business
See details on registration

5. My Sprint Business permission based access
Profile Type
Description
Basic shell / community profile
User name and password not associated to device or account. Allows user to participate in Sprint Community forums.
Device / End user profile
User registered with device specific information where they can manage device online. This profile doesn’t allow account level or financially impacting changes.
Account authorized
User registered as an end-user and account manager promoted their access to account authorized. This profile doesn’t have permission to manage account PIN.
Account Owner
User registered and provided BAN and account security information. Customer has full access to the site and authority to modify users, manage PIN, and account management activities including pay bill, order devices, etc.
Corporate Owner
Account owner access entering above the BAN level. Can only be assigned by a Sprint Admin (cannot be created by registering on My Sprint Business)

6. My Sprint Business permission based access
Description
Allow user management
User can manage and create other users
Allow PIN management
User can view and modify PIN and account security information
View bill / current usage
User can view and pay bill and view billed and unbilled usage information.
Allow ordering
User can order/purchase online on the billing account number their profile is associated with

7. Sign in to My Sprint Business
Start here

8. Inside My Sprint Business – My Account
Section One – info Center
Section Three – Device Listing
Section Two - Bill Pay
See what's inside My Sprint Business

9. Account Flipper
Learn to use the Account Flipper

10. Inside My Sprint Business
The “I want to…” buttons are located on the right side of the page throughout the site. You will see different buttons on different pages, depending on your account type, your profile, and where you are on the site.

11. What is My Sprint Business
Info Center
Displays account alerts
Lets you know when changes have been made to account

12. Hierarchy Selector
Learn to use Hierarchy Selector
The Hierarchy Selector is located on the My Account tab of business customers who are part of an account that is set up with a hierarchy.

13. Search capabilities
Under the Device Listing section when signed in under the Billing Account Number (BAN) you’re managing you can search different criteria to locate the device or subscription you want to manage or review.
Learn to use search features

14. Your bill
Learn how to use the "Your bill" module

15. Un-billed usage at the account level
You can also view subscriber level usage as well
View account level un-billed usage information

16. Device Listing
The Device Listing section displays all the devices on the account and shows account management options next to the device image and there is a drop down filter with additional manage options for the subscriber to the right of the device image.
Note: MANAGE THIS DEVICE option changes once a customer has access to EAM.

17. Change or personalize name on device
To change or personalize the name
for the subscriber just click the name
label and it will convert to a field. Then
type in the naming convention you want.
Examples like: Tommy, Ann, or Truck 1,
Truck 2, or Office 1 or Office 2. Then click
Save or Cancel if you decide you want to
leave it as is. The change will take place
immediately.

18. See un-billed usage at the subscriber level
Simply click the (See all usage) link label located to the right of the device image and you will be navigated to the subscriber usage page as shown below:
Learn more about subscriber un-billed usage

19. View contract details
Learn more about contract details

20. Swap device Learn more about swapping to a new device
This slide should include all serial number types we support: Pull from knowledgebase glossary.

21. My Device Tab
On the “My device” tab, you’ll find support information for the device that is registered/associated to your profile. To use this tab, you must have a device associated with your profile. If you do not, a popup box will display and prompt you to register your device.
The information you’ll find on this page is mostly device support via knowledgebase, user guide, device overview, and tutorials. For accounts with multiple devices there is search functionality to help you locate devices on your account by phone number that will provide all of the above support.

22. Managing preferences Learn more about My Preferences
On the “My Preferences” tab, you’ll find everything you need to manage your profile and your account preferences. The (All about me) section is primarily about your individual profile and the (All about my account) is focused on account level preferences, access, controls and product centric access links
Learn more about My Preferences

23. Add an account to your profile
This process must be completed by root level (Corporate owners) in order to access account level information. Once added, these newly added BANs will display on the account flipper. You can also personalize the account by giving it a (Nickname), for example (South Region), or (North Region).
Start here
Click here to add
Complete these fields and save

24. Manage account control settings
Add blocks and restrictions to text, data, voice, picture mail and video or any for any of the account controls listed from this section.
Learn to use account controls and settings in My Sprint Business
TEXT
DATA

25. Manage access to account
Manage access to account allows you to manage other My Sprint Business users and their permissions to the account.
Manage access to account
The output shows the Authorized
user the following attributes for
any user that has been given access
to the account

26. Manage account users Learn more about support
My Sprint Business support has the following contact channels:
Contact support by phone
Contact support by
Contact support by chat
Self Service support through knowledgebase
Learn more about support

27. Larger accounts – look into the EAM option
Need more access?
Register for Enhanced Account Management aka Wireless Manager

28. Overview of functionality in EAM
In addition to all of the features on My Sprint Business…
•Update account contact information
•Manage equipment inventory
•Order equipment (active and inactive)
•Activate new lines of service
•Change user names
•Display of customized plans and features
•Update plan/features
•Change phone numbers, area codes, or network access identifier (NAI)
•Reset voic password
•Perform bulk actions
•Move phones between accounts/sub accounts
•Access basic billing information including unbilled data
•Access account inventory reports
•Add/remove users based on access permission

29. We recommend Enhanced Account Management for these users?
•Medium to large business customers who make frequent changes to account
•Customers that have or plan to grow to 50+ lines of service
•Customers that are assigned to Dedicated Care Specialist
•Dedicated Care Specialist must submit customized registration form
Note: Once the user is registered user will access My Sprint Business to navigate to Enhanced Account Management

30. Enhanced Account Management permission based access
Description
No equipment ordering
Ability to restrict user(s) from ordering in Enhanced Account Management
No billing
Ability to restrict user(s) from viewing billing and usage information
View billing & current usage
User can view bill and view billed and unbilled usage information
View only
Allows user to view information but not make any changes online
Learn more about permission based access

31. Accessing Enhanced Account Management – Level access
There are two ways of accessing EAM:
Under the I want to…section a link labeled (Access enhanced account management) that navigates you to EAM at the account level
Under the Device Listing section to the left of the device image there is a link labeled (Manage this device) that activates a drop down of subscriber level functions you can initiate 1 2

32. Inside Enhanced Account Management
On the Account Level option you are viewing activity from an aggregate perspective as it applies to the overall account. On the subscriber you will see a breakdown of information that only refers to the subscription you’ve selected to analyze.
Learn how to navigate in EAM
Subscriber Level Options
Account Level Options

33. EAM Navigational details
The menu items below is intended to give you a sense of navigational dynamics for each of the main menu options. In each of those options there is much more to explore to understand the self service options that are available.
The account menu is all about
The overall account and the
Individual assigned as the
Account Owner
In order to see subscriber level
Information you must choose a
Subscriber to gain access to these
menu items
Reports are available via
request and the
address doesn’t have
to belong to the Account Owner
Account
Devices
Reports

34. Update subscriber information in EAM
There are multiple self service options on this page but here is a listing of some of them along with knowledgebase articles that outline how to perform those changes.
Move device from one account or DAC to another
Reset Voic Passcode
Modify price plans and features
Edit user name and SSIT fields
Change phone number, area code and NAI

35. Bulk Transactions
EAM gives you the ability to make bulk changes for some transactions up to 50 at a time using an onboard excel worksheet. The transaction types that are eligible for bulk are:
Change phone number
Change name
Change price plans
Swaps
Note: In order for the process to work properly you must save your file as .XLS using the Excel workbook format.

36. Bulk Transactions
Select network and users by checking individual boxes or you can use the select all function.
Select from one of the above options

37. Bulk transaction example
This example looks at a bulk change for username. Once the subscribers are selected you now have to define what that name change is, like (John Doe, Truck 1, Truck 2, Cab 1, Region 1, Region 2 etc. Complete the changes and save your activity.

38. Status Search
Status search provides you the capability to review every transaction made in EAM. It will tell you when it was done, who did it and other details associated with the transaction.

39. Reports Learn about available reports and how to request them
Reports in EAM are available by requesting them through . The delivery protocol is 24 hours, however it is very possible that you will get the report(s) within 15 minutes.
Learn about available reports and how to request them

40. Example report output
Billed Data

41. Very easy and popular online transactions

42. Swap a device in EAM
Swap a device in Enhanced Account Management

43. Personalize name assigned to device
The name sits to the right of the device image. To personalize it click the link label to activate the name field to change it.
Change the name or label of your choice
Click the Save link to keep your new personalized name or cancel if you change your mind. Once you save it you should immediately see your change on the screen
End state

44. Change rate plan in EAM Learn how to change the subscriber price plan
From the subscriber transactional listing choose Change rate plan for a given subscriber and you’ll be navigated to the Price Plan selection screen.
Learn how to change the subscriber price plan
Once you’re on the Price Plan screen you’ll be presented with several price plan options and you’ll need to scroll through the list to see them all. Choice what fits your needs and save it.