1. Project Roles and Responsibilities

2. The Project Sponsor is the ‘champion’ of the project
Accountable for:
Delivery of project objectives to cost, quality and time
Key project deliverables, including Business Case and Benefits
Responsible for:
Defining and chairing Project Board
Issue resolution and risk management
Liaising with all governance committees on project progress
Supporting and guiding the Project Manager

3. The role of the Project Board is to provide direction, guidance and timely support to the project
Responsibilities include:
Two-way communication with colleagues across the University
Ensuring that the project meets its objectives
Approving major project outputs
Discussing updates on progress against budget, quality, time, risks and issues
Supporting and guiding the Project Manager
Issue resolution and risk management

4. The Senior Users* speak for the people / constituencies who will use the end product(s)
Responsibilities include:
Identify users* who can inform the project
Act as project link with users* who will be affected by the changes
Represent other users views and opinions at the Project Board
Be an advocate for the project
Help to describe, prioritise and agree the requirements
Review and test** outputs from the project to ensure they meet the end users needs
* This should be amended to say who the senior users are – e.g. Academics, Professional Service and / or Student representatives
** It may not be the senior users who test

5. The Senior Supplier represents those delivering the technical solution
Responsibilities include:
The quality of the solution, or system integrations where the system is 3rd party
Ensuring the technical solution is delivered in line with the solution architecture design
Planning how the outputs will be maintained and operated after the project has finished
Making decisions on significant delivery issues that relate to a technical solution
Communicating with suppliers and supporting resolution of significant supplier issues

6. The Project Manager delivers the project
Responsibilities include:
Building and leading the project team
Defining, planning and documenting the project
Managing the project budget
Day-to-day control of the project
Escalating issues and risks which the team cannot resolve
Delivery of project outputs to cost, quality and time

7. The Business Analyst liaises with key users to identify business needs and translates them into outputs
Responsibilities include:
Capturing, documenting and analysing user requirements
Producing maps of current and future processes
Producing the Stage 1 Business Case
Work with the Solution Architect to facilitate design of system interfaces
Providing support for the testing processes

8. The Solution Architect is the lead decision authority for the end-to-end Solution Architecture design
Responsibilities include:
Assessing solution options to meet user requirements
Leading the design of the overall solution, defining how systems fit to the University’s information technology landscape and target architecture
Producing project solution architecture design artefacts
Work with IT Services and Suppliers in all aspects of project solution design
Support project implementation – change requests, updating and reviewing architecture design if needs change, etc
Contributing to post-implementation reviews

9. The Change Team work with staff at all levels
To ensure that the impacts of change are managed. They can advise the project on:
Planning to ensure minimal negative staff impacts and maximum positive change
Communicating to prepare staff for change
And will:
Engage with staff to identify issues that the project may create
Work with key users in the business (beyond the project lifetime) to ensure changes in practice are sustained so benefits can be realised

10. The Implementation Officer works closely with project stakeholders to embed the project
Responsibilities include:
Leading the implementation of the system into the University, focusing on internal system configuration and setup for new systems, working with the vendor as appropriate
Understanding the requirements and advising as to how the system can be used to meet the requirements and remain aligned with the solution architecture design
Leading the User Testing and Training
Ensuring that documentation and training notes are provided and are up to date
Contributing to post-implementation reviews and implementing recommendations