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2. The Five Dysfunctions of a Team
Inattention to…
Focus on Collective Outcomes
Avoidance of…
Confront Difficult Issues
Lack of…
Force Clarity and Closure
Fear of…
Mine for Conflict
Absence of…
Go First!

3. Developing Trust Takes time Personal histories Team Assessment
Inattention to Results
Avoidance of Accountability
Lack of Commitment
Takes time
Personal histories
Team Assessment
Attribution error
MBTI
The leader goes first
No staging vulnerability events
Fear of Conflict
Absence of Trust

4. Mastering Conflict Mining for conflict Real-time permission
Inattention to Results
Avoidance of Accountability
Lack of Commitment
Mining for conflict
Real-time permission
Conflict mode instrument
Your say…
Don’t drench conflict
Continuum of conflict
Enter the Danger
Fear of Conflict
Absence of Trust

5. Achieving Commitment Consensus Certainty Clarity
Inattention to Results
Avoidance of Accountability
Lack of Commitment
Consensus
Certainty
Clarity
Moving from Conflict to Commitment
Capturing
Cascading Communication
Timelines and Accountability
Fear of Conflict
Absence of Trust

6. Avoidance of Accountability
Embracing Accountability
Inattention to Results
Avoidance of Accountability
Lack of Commitment
It’s hard. . .
Reinforce mutual accountability
Model it
Enter the Danger
Fear of Conflict
Absence of Trust

7. Inattention to Results
Focusing on Results
Inattention to Results
Avoidance of Accountability
Lack of Commitment
Fear of Conflict
Team #1
Team based rewards
Reinforcing interdependency
Absence of Trust