1. FACT2 Instructional Support Community College
Brian Gomez
Rockland Community College

2. Curriculum Assessment
Item > reports > Item Analysis
Sample size, limit class from
Need to expand

3. Competence Met

4. Competence Needs Work
Question 17 needs real work, 19 needs improvement.

5. Google Voice
Lots of digging to find.

6. Setup
How to set up

7. Inbox and Options
Can call from gmail in box, or google voice box, or from smartphone with app. Also textting.

8. Freshdesk
The days work

9. Ticket Options Can add private notes To do in lower right
Tags, groups, etc..

10. Ticket Tracking
Can be sorted by many factors. Make shift reports

11. CMS (Customer Management System)
Ticket string
Info on person, can add pic

12. Admin Tools and Behind the Scenes
Shows all option even some that you do not have with the free account.
Canned responses are good. As well as scenarios which will let you give some types of issues to people or groups

13. Options and Pricing
Higher get you more toys

14. bgomez@sunyrockland.edu (845) 574-4332
Brian Gomez
(845)
Design and implementation of an online orientation
Design and implementation of a Faculty Log In Report
Deployment of the online faculty evaluation