1. Getting Started: SAM in Blackboard
Fact:
81% of students identify SAM as a key factor in preparing to use the Office applications in real world settings
Source: Project Tomorrow
SAM
Getting Started with your Course in Blackboard

2. Getting Started: SAM in Blackboard
Access Your Campus LMS
Log in with your username and password.
** The login page will vary by campus.
Access Your Campus LMS
Log in with your username and password. ** The login page will vary by campus.
Customization Notes: If possible, please add the URL and screen shot of the Campus Login Page

3. Getting Started: SAM in Blackboard
Access Your Course
Your course will include a combination of links to content provided by your instructor and Cengage Learning.
You will need your access code (or have the ability to purchase access) the first time you click on one of the links.
Cengage Resources are identified with a Cengage Learning Logo.
Your course will include a combination of links to content provided by your instructor and Cengage Learning. You will need your access code (or have the ability to purchase access) the first time you click on one of the links. Cengage Resources are identified with a Cengage Learning Logo.
Instructors ** A screen shot from your campus LMS will enhance the student experience.

4. Getting Started: SAM in Blackboard
Link Your Account
You will be asked to link a CengageBrain account with your campus Learning Management System account.
If you do not have an account, you can create one from this page.
Note: This is a one-time process.
If you have previously taken this step you will be taken directly to the payment options screen.
You will be asked to link a CengageBrain account with your campus Learning Management System account. If you do not have an account, you can create one from this page. Note: This is a one-time process. If you have previously taken this step you will be taken directly to the payment options screen.

5. Getting Started: SAM in Blackboard
Payment Options
Option 1: Purchase online
Option 2: Already purchased an access code? Redeem your code here
Option 3: Or buy later and start your trial access (available for a limited time after class start date)

6. Getting Started: SAM in Blackboard
Payment Option 2
Enter your 14 digit access code that you received with your textbook bundle, or purchased from a course- specific website.
Option 1: Enter your access code. You code is a 14 digit alpha-numeric code that is printed on the card that came in your textbook bundle. You may have also purchased this on a website created specifically for your course.

7. Getting Started: SAM in Blackboard
Option 3:
Go directly to your course and pay later.
Once the grace period ends, you will need to enter an access code or pay online.
You also have the option to go directly to your course and pay later. Once the grace period ends, you will need to enter an access code or pay online.

8. Getting Started: SAM in Blackboard
After completing one of the three payment options, you will be taken directly into your course materials. Please be aware that these resources will open in a new tab or window, so you will want to make sure that you allow popups. Click Enter.
After completing one of the three payment options, you will be taken directly into your course materials. Please be aware that these resources will open in a new tab or window, so you will want to make sure that you allow popups. Click Enter.

9. Getting Started: SAM in Blackboard
SAM Assignments
There are 3 different types of assignments inside of SAM:
Training – Interactive/simulated practice opportunities to develop skills and knowledge of Microsoft Office and Computer Concepts
Exams – interactive assessments that measure proficiency and knowledge
Projects – automatically graded, live in the application assignments that engage students in creating real word, business related documents such as resumes, presentations and spreadsheets

10. Getting Started: SAM in Blackboard
Welcome to SAM Reports
Once you have completed assignments you will be able to get immediate feedback and other helpful reports here.
Study Guide- Remediation to trainings and the reader
Project Reports- once you submit a project SAM will automatically grade it and provide feedback in your document

11. Getting Started: SAM in Blackboard
Access your eText
SAM also includes a digital version of your textbook. You will have access to a variety of tools to help you study.
You can take notes, highlight, access key terms and more.
SAM also includes a digital version of your textbook. You will have access to a variety of tools to help you study. You can take notes, highlight, access key terms and more.

12. Questions? We’re Here to Help!
Getting Started: SAM in Blackboard
Need Help?
Begin by Submitting a Support Case via the Cengage Technical Support Link in your Learning Management System
Once your case is submitted, you’ll receive a case ID and access to 24/7 or live chat!
Or you can speak with an agent by calling the phone number provided upon your case submission.
Phone Support:
Monday through Thursday:
8:30am to 9:00pm (EST)
Friday: 8:30am to 6:00pm (EST)
Don’t see a Technical Support Link in your Course?
Notify your instructor and ask them to add the LMS Technical Support link.
You can contact Technical Support outside of your campus LMS by visiting
Questions?
We’re Here to Help!
If you have any further questions regarding logging in and accessing MindTap please begin by Submitting a Support Case via the Cengage Technical Support Link in your Learning Management System
Once your case is submitted, you’ll receive a case ID and access to 24/7 or live chat! Or you can speak with an agent by calling the phone number provided upon your case submission.
Don’t see a Technical Support Link in your Course? Notify your instructor and ask them to add the LMS Technical Support link.
You can contact Technical Support outside of your campus LMS by visiting If submitting from outside your LMS, please choose MindLinks as your product.
Getting Started
9/19/2018

13. Getting Started: SAM in Blackboard
Tracking your Support Request
You can return to the link in your course and then click Home to access details of your support request at any time. If you click on the Case ID, you will also have access to our 24x7 chat. Please provide your Case ID to the support agent if you initiate a session.
A Case Number will be assigned. You can return to the link in your course and then click Home to access details of your support request at any time. If you click on the case ID, you will also have access to our 24x7 chat. Please provide your Case ID to the support agent if you initiate a session.