1. Quality Measures Incentives Program
March 2016

2. About Quality Measures
View Point Health's Quality Measures Incentives Program is designed to incentivize staff to maximize their clinical and professional potential, by meeting and exceeding a comprehensive set of metrics. Incentives are provided for staff who consistently perform at a level above what is expected. Through this measurement system, we can identify the areas in which staff and centers excel, as well as the areas in which we can improve.

3. Quality Measures Language
Metrics: The standards upon which staff are measured
Tiers: The levels of metric achievement
(Tier 1, Tier 2, Tier 3, Tier 4 [floor])
Targets: The values that correspond with the tiers
Ex. Billed hours Tier 4 target = 65%
Scores: The points associated with the tiers
Totaled to result in “Total Score”
Incentives: The dollar amounts determined by the total score
Scorecard: The report outlining staff performance
Detail Reports: The detailed data supporting the results
Score
Incentive
0-24
Not Met
25-49
Met Target
50-74
$250
75-99
$350
100+
$450
Metric
Tier
Target
Score
Billed Hours 4
65%
20 (points)

4. Automated vs. Manual Metrics
Automated: pulled from CareLogic through query
Manual: calculated & entered in manually
Billed Hours
Billed Ratio
Clients served by center
Clients served by caseload
Documents signed within 24 hours
Staff average documentation 24 hours
% staff meeting BH target
Productivity
ADA quarter target
Minimum monthly contacts
Center margin
Quality Audit Score
Peer review
STAR Rating
Contract dollars invoiced
Contract requirements
Clients served per month
% clients d/c level 3

5. Scorecards, Staff Types, Metrics
Metric 1a
Metric 1b
Staff Type 2
Metric 2a
Metric 2b

6. Additional Reminders
New staff go through a 90-day grace period before being eligible for the program
Billed Hours exceptions may be provided when time is taken away from a staff’s billable services to complete mandatory work-related activities
Documentation within 24 hours exceptions may be provided when there is a long-term, unavoidable interruption to CareLogic (not just a temporary inconvenience)

7. Upcoming Changes Billed Hours Floor Addition of KPI Metrics
New OP Access Scorecard
Changes to Physician Scorecard

8. Questions?