1. Nonverbal COMMUNICATION
LISTEN WITH YOUR EYES

2. Why is Nonverbal important, anyway?
No universal communication exists
We draw hasty conclusions
We grow insensitive to the behaviors of others

3. Why is Nonverbal important, anyway?
Nonverbal messages are stronger. They help clarify & are used (and believed) more frequently

4. Understanding Nonverbal Communication
Single most powerful form of communication
Cues you in to what is on the other person’s mind

5. Types of Nonverbal Communication
Eye contact
Facial Expression
Gestures

6. Types of Nonverbal Communication
Posture and body orientation
Proximity
Paralinguistics
Humor

7. Eye Contact Help regulate the flow of communication
Signals interest in others
Eye contact with audiences increases credibility

8. Facial Expressions Smiling is a powerful cue that transmits Happiness
Friendliness
Warmth
Liking
Affiliation

9. Frequent Smiling Results in being perceived as: Likable Friendly Warm
Approachable

10. Gestures
Head nods, a form of gestures, communicate positive reinforcement

11. Gestures If gestures are not used, people may perceive you as: Boring
Stiff
Unanimated

12. Posture and Body Orientation
We communicate numerous messages by the way we talk, walk, stand and sit

13. Proximity
Cultural norms dictate a comfortable distance for interaction with students

14. Paralinguistics A facet of Nonverbal communication that includes: Tone
Pitch
Rhythm

15. Paralinguistics A facet of Nonverbal communication that includes:
Timbre
Loudness
Inflection

16. Humor Overlooked teaching tool
Often not encouraged in post-secondary education

18. Humor Develop the ability to laugh at yourself
Do not take yourself too seriously

19. Multicultural Differences in Body Language
Facial expression
Use of space
Especially gestures are enormous

20. Tips for Understanding Nonverbal Communication
Recognize that people communicate on many levels—face, eyes, posture, hand and feet movement, and appearance

21. Tips for Understanding Nonverbal Communication
Words and Nonverbal communication may not match. Listen for the Nonverbal communication—it is usually correct

22. Tips for Understanding Nonverbal Communication
When leading a meeting or speaking to a group, recognize that Nonverbal cues can tell you:

23. Tips for Understanding Nonverbal Communication
When you’ve talked long enough
When someone wants to speak
The mood of the crowd and their reaction to your remarks

24. Understanding Nonverbal Communication
Takes practice
Improves with practice
Recognize its power

25. Clarifying Interpretations
Don’t judge, be tentative.
Observe people over time.
Look for consistency among clues.
Be aware of multiple causes.
Ask for clarification.

26. Telltale Signs

27. Stress Blank Expression Tight Posture Reaction Postpone Discussion
Phony Smile
Abrupt Motions
Shift in Speech Patterns
Fidgeting or Tense Brows
Reaction
Postpone Discussion
Ask Thoughtful Questions
Proceed only after you identify the problem

28. Incomprehension Silence Knitted Brows Deadpan Expression
Weak Nodding or Smiling
“Yes” or “I See” in a Weak Voice
“I Understand” Accompanied by Looking Away
Reaction
Restate
Solicit Questions
Ask for Clarification from the Receiver