1. CHAPTER 1 Introduction to Human Relations
“The rules for work are changing,
and we’re all being judged, whether we know it or not, by a new yardstick—not just how smart we are and what technical skills we have, which employers see as givens, but increasingly by how well we handle ourselves and one another.”
-Daniel Goleman, Author, Working With Emotional Intelligence
© 2011 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.

2. The Nature, Purpose, & Importance of Human Relations
Human Relations Defined:
The study of why beliefs, attitudes, and behaviors can cause problems in personal and professional relationships
Human Relations in the Information Age
Increased reliance on information technology often comes at a price
Over-emphasis on information causes us to lose sight of nonverbal cues and clues
© 2011 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.

3. Major Trends Giving New Importance to Human Relations
Trend: Instability of the labor market due to mergers, closings, bankruptcies, downsizing, and outsourcing
Trend: “Free Agent Nation” of self-employed, temporary, and part-time workers creates opportunities and challenges
Trend: Increasing focus on customer service to clients, patients, and customers
© 2011 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.

4. Major Trends Giving New Importance to Human Relations
Trend: Growing epidemic of workplace rudeness, insensitivity, and disrespect
Trend: Increasing use of team organization and worker participation in problem-solving
Trend: Increasing work force diversity in many dimensions, such as ethnicity, age, physicality, values, expectations, and work habits
© 2011 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.

5. Human Relations Challenge: Managing Three Relationships
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6. The Influence of Behavioral Sciences
Psychology Individual
Sociology
Anthropology
Human Relations not only studies the “whys” of behaviors, but also how that knowledge can be applied in practical ways.
Group dynamic
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7. The “Total Person” WORK PERSONAL LIFE LIFE Emotional Control
Self-Awareness
Physical Fitness
Self-Esteem
Creativity
Values
PERSONAL LIFE
© 2011 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.

8. Need for a Supportive Environment
A supportive environment can lead to:
Greater personal career satisfaction
Greater employee commitment
Increased organizational productivity and efficiency
Requires full commitment and support of management
© 2011 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.

9. © 2011 Cengage Learning. All Rights Reserved
© 2011 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.

10. The Development of the Human Relations Movement
Early attempts to
improve productivity:
Focused on plant layout & mechanical process
Concern for things
Later attempts to improve productivity:
Focus on nature of work & workers as complex humans
Concern for people
© 2011 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.

11. Human Relations Movement
The Impact of The Industrial Revolution
Shift from home-based craftwork to factory production had profound impact on nature of work and workers’ role
Little understanding of employee needs and relation to production
Taylor’s Scientific Management
Frederick Taylor redesigned jobs to increase efficiency
© 2011 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.

12. Human Relations Movement
Mayo’s Hawthorne Studies
Original Intentions: To study effects of illumination and ventilation on worker fatigue
Fortuitous Discoveries:
Workers increased performance when they felt important and had greater freedom from supervisory control
Interaction among workers created an “informal organization”
© 2011 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.

13. Human Relations Movement
From the Great Depression to New Millennium
During Great Depression
Interest in human relations research waned as other concerns gained momentum
During postwar economic expansion
Interest in human relations field increased
Important theories emerge (McGregor, Maslow, Herzberg, et. al.)
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14. Themes concern two goals: 1) Personal growth and development
2) Achievement of organizational objectives
© 2011 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.