1. Why Repeating Yourself is a Losing Game: Resolving Conflict with Your Direct Reports

2. What is workplace conflict?
Definition: a disagreement that disrupts the flow of work

3. …according to 2008 CPP Global Human Capital Report
U.S. employees spend 2.8 hours per week dealing with conflict
$359 billion in paid hours
- the equivalent of 385 million working days
…according to 2008 CPP Global Human Capital Report

4. Leads to…
personal attacks
sickness or absence
project failure

5. 1. Personality
2. Stress
3. Workload

6. Subtle Conflict

7. Open Conflict

8. Intentional Structure
Reactive Mode VS

9. Downward
Upward
Horizontal

10. Reduce turnover Decrease sick days Avoid project failure
Unlock employee creativity
Increase productivity
Build internal brand loyalty
Create a happier place to work