1. Conflict Resolution

2. Wanna Fight?
Think of a recent conflict you have had and answer the questions below:
Who was involved?
What was the disagreement about?
How did you feel about the argument or conflict?
How did you feel about the person with whom you were arguing?
How did you express your feelings
Did you agree on a solution? If so, what was it?

3. When dealing with a conflict:
Take time to calm down and think through the situation
When discussing conflict, speak calmly, listen attentively, and ask questions when appropriate
Use a polite tone and try to brainstorm solutions where no one loses respect
Work to resolve the conflict peacefully

4. Strategies for Effective Communication
Clearly say what you mean
Use “I” Messages
I feel frustrated when our plans change
Pay attention to how you say something
Use a respectful tone
Be aware of facial expressions and gestures
Be a good listener
Avoid interrupting the speaker
Nod or ask questions when appropriate

5. Steps to Resolving Conflicts
1. State the Problem
Clearly and calmly state the problem using “I” statements. Don’t pass judgment, accuse, or blame the other person
2. Brainstorm Possible Solutions
List all the possible solutions that you both can come up with to resolve the conflict. Write down all the ideas even if they seem ridiculous at the time
3. Identify the Consequences
Discuss the possible consequences for each of the brainstormed solutions
4. Choose a solution
Choose a solution that you both can agree on