1. The Communication Process

2. What is a “process”?
Doing things in order

3. The Communication Process
MESSAGE
SENDER
RECEIVER
Feedback

4. Model Definitions Sender Receiver Message Feedback Term Definition
The initiator of the communication process: sends a message to the receiver
Receiver
Receives the message; actually does something with it
Message
What is being sent from the sender to the receiver
Feedback
The receiver’s response to a message

5. The Communication Process
Two Types of Messages
1. Verbal:
2. Nonverbal:
Communication using words
Communication without words!

6. Messages
Verbal Examples?
Non-Verbal Examples?

7. Communication Model… Encoding Decoding MESSAGE Encoding Decoding
Feedback

8. Model Definitions Encoding Decoding Term Definition
Thinking before you speak;
What am I going to say?
How am I going to say it?
How am I going to send this message?
Decoding
Filtering what you understand about the message
Interpreting what has been “said”
Deciding how to respond to the message

9. The Communication Process
MESSAGE
ENCODING
I always see Jane hanging out with friends at Culver’s.
DECODING
Hi, Jane. Do you want to stop by Culver’s for a burger after school?
Mary told me that John has a girlfriend. I don’t want to get into that mess.
RECEIVER
SENDER
Whoa, she’s old! I didn’t even realize that she’s married!
No thanks, John. Um, I promised to cook dinner for my kids tonight.
I’d better let him down easy…
DECODING
FEEDBACK
ENCODING

10. Model Definitions Channel Interference Term Definition Example
Means by which the message is communicated; how did the message get from point “A” to point “B”?
Interference
Stops a message/feedback from getting to its source successfully; two types internal and external. Will happen just before or during decoding.

11. The Communication Process
ENCODING
MESSAGE
INTERFERENCE
DECODING
I always see Jane hanging out with friends at McDonald’s.
Hi, Jane. Do you want to grab a burger with me at McDonald’s after school?
Mary told me that John has a girlfriend. I don’t want to get into that mess.
RECEIVER
SENDER
INTERFERENCE
CHANNEL
Whoa, she’s old. I didn’t realize that she has kids!
No thanks, John. I promised to cook dinner for my family, tonight.
I’d better let him down easy.
DECODING
FEEDBACK
ENCODING

12. Let’s see what you know?
Take the next 10 minutes and draw a communication model of your own but don’t label it! After you have completed it we will trade with a partner and see if they can “decode” your model by defining the following key terms:
Sender
Receiver
Encoding
Decoding
Message
Channel
Feedback
Interference
Work Sited: