1. Masterful Communications
For Career & Life Success!
Lynn Thier
Peak Performance Academy

2. The Learning State
Peripheral Vision
Foveal

3. Results Cause > Effect Reasons Effect vs. = Empowerment
Which Side Are You On?

4. Cause & Effect A cause – causes a certain affect
IF you’re on the effect side – you’ll have lots of reasons or excuses why you didn’t get the results you wanted.
When we come over to the cause side we create empowerment and results

5. I didn’t do it, nobody saw me do it, you can’t prove anything
I didn’t do it, nobody saw me do it, you can’t prove anything! Cause & Effect

6. Which side of the equation are you on?
Cause & Effect
The sum total of all of your choices, both conscious and unconscious have lead you to where you are today
Which side of the equation are you on?

7. WHY is communication important?

8. What is Communication?

9. NLP Communication Model
NLP began as a model of how we communicate and interact with ourselves and others.
The NLP communication model explains how we process the information that comes in from outside us and what we do with it inside our heads.

10. NLP Model of Communication
Events
Winning Lottery
The First Kiss
9/11 Attacks
Internal Representation 126bps,7+-2
VAKOG
11 Million BPS
DO the process of
Delete
Distort
Generalize
State
Physiology
Behavior
Investing Money
Dancing
Bonding

11. NLP Communication Model
What’s important about this communication model, for our purposes, is that the internal representation inside your head determines how you communicate (send/receive messages)
AND determines the results that you will produce in your behavior & therefore your results.

12. Notice…
Some people have to SEE certain things or relationships, where others need to have it EXPLAINED so they can HEAR it… Still others have to get a GRASP or a FEELING for certain things or relationships
This in essence is the communication model

13. NLP Coaching | NLP Practitioner Training
Peak Performance Academy
WHAT is NLP?
NLP Coaching | NLP Practitioner Training
Presented by Lynn Thier

14. What is NLP? – The study of your mind
Not a “Do To”, but a “Do With” process
Is like having the owner’s manual to your brain! It’s for people who like to think for themselves.
NLP assumes there is a link between neurological processes, language and behavior. 
NLP is a collection of practical techniques, skills and strategies that can be used to create success

15. 13 Presuppositions of NLP
The Map is not the Territory
People have all the resources they need to succeed and achieve their desired outcome, there are no unresourceful people, only unresourceful states
The meaning of communication is the response you get
There is no failure, only feedback and learning
You are in charge of your mind and therefore your results and I am in charge of my mind and therefore my results

16. The map is not the territory
Is the idea that the way we see the world isn’t reality itself. We don’t respond to reality. We respond to our internalized map of reality. How we represent things are our interpretations. Interpretations may or may not be accurate.

17. People have all the resources they need to succeed and achieve their desired outcome, there are no unresourceful people, only unresourceful states
Everything a person needs to effect a positive change is already in them. They may, however, not be consciously aware of it. Often people have resources that they haven’t considered or are available in other contexts. Resources mean the internal responses and external behaviours needed to get desired results. Our most basic resource is our ability to learn.
we can run our own mind and therefore move toward getting the results that we want. The key to achieving this is through knowing how to change your state, as specific resources are accessed only through being in the appropriate state.

18. The meaning of communication is the response you get
Your intended communication is not always what is perceived.
You cannot not communicate. We are always communicating either verbally or non-verbally. Even the absence of a response is information.
Which is more important: What you intend to communicate, or what you actually communicate? Flexible communicators change what they’re saying (and how they’re saying it, as well as their body language) until their desired results are obtained.

19. There is no failure, only feedback and learning

20. You are in charge of your mind and therefore your results
Your current results are due to you and the decisions you have made in response to life’s “stuff”
You and your unconscious mind have made a lot of decisions through the years, many of them before the age of 7. It is these decisions that produce your current results. The good news is that now you can use that same mind to make different decisions and produce different results.

21. NLP…
Today, NLP techniques are widely used in business to improve management, sales and performance, inter-personal skills; in education to better understand learning styles, develop rapport with students and parents and to aid in motivation; and is a profound set of tools for personal development.

22. NLP in the pentagon
Since 1974

23. NLP Trained

24. NLP Trained

25. NLP Trained

26. NLP Trained

27. Who creates your world? Perception Is Projection
126 bps (Brain) 7 +/- 2 Chunks
11,000,000 bps

28. Perception is Projection

29. Perception is projection
What are you projecting that you are committed to changing? Write it out NOW

30. Beliefs Beliefs’ create a cascade of emotional & physical reactions.
Neuroscientists estimate that we operate at least 95% of our lives from unconscious programs.  That’s HUGE !
Without our conscious awareness, the unconscious mind hijacks our emotions and body!
What are your beliefs about yourself, about your employees, co-workers, friends, family and clients?
Study-school

31. Communication & conflict

32. Masterful Communication
The masterful communicator works towards sending out clear, concise and powerful messages, adjusting his style to ensure his message gets across optimally.
When you have the right mindset, the right skills and the right practice, it will become second nature to you

33. Ways to resolve miscommunication and conflict!
Rapport

34. #1 Establish Rapport Establish Rapport
Much psychological research done in the area of trust and when you establish rapport, you gain trust.

35. Communication ~ Birdwhistell Study
1970-Ray Birdwhistell study
Physiology: 55% Posture, Gesture, Facial Expression and blinking, Breathing
Tonality: 38% of our communication - We can vary our tone, tempo, timbre and volume
Words: 7% Predicates, key words, common experiences and associations and content chunks
FACT: 93% of our communication is unconscious

36. Rapport
What rapport does is it allows for that communication to go directly into the unconscious mind of the co worker, employee, family member, friend, client or customer!

37. Instant Rapport
Matching & Mirroring physiology is the way to gain instant rapport when you are there in person. EX: if the right hand is raised, raise your left, in matching raise the same body part.

38. Matching & Mirroring

39. Matching & Mirroring

40. Matching & Mirroring

41. Tonality 38%
Would it be useful to establish instant rapport over the phone?
Match their tonality, tempo, pitch and volume

42. Who here uses Text messaging?

43. 7% ~ Language and Words
Some people communicate best by using words that use pictures (visual) and might say “Does that look right?”
Or Auditory, “Does what I’m proposing sound right?”
OR Kinesthetic, “Does what I’m proposing feel right?”
OR Auditory Digital (self talk), “Does what I’m proposing make sense?”

44. Predicates ~ Key Words
Visual see, Look, view, appear, envision, picture, focus, reveal, show, crystal clear
Auditory Hear, listens, sounds, tune in/out, resonate, question, harmonize,
Kinesthetic Touch, feel, catch on, solid, get a hold of, concrete, grasp, solid
Auditory Digital Makes sense, understand, learn, think, process, change motivate, decide, understand, perceive

45. Predicates ~ Key Words
You have shown me a bright idea on how to proceed and I would like to look into it further.
You have told me of a way to proceed that sounds good and I would like to hear more about it.
You have handed me a way to proceed that is on solid ground and I would like to get more of a feel for it.
You have provided me with a way to proceed that makes sense and I would like have more details.

46. Physiology and Preferred Rep Systems
Visual – tend to sit up straight, breath from the top of their lungs and get excited easily.
often use expressions such as:
• “I see.” • “It seems clear.” • “Do you see my point? • “I can see right through you.”

47. Auditory people
if your meeting with someone who is more auditory, you want to slow down a bit, modulate your voice more and really listen.
The easiest way to identify an auditory oriented person is by listening to their expressions. They often use phrases like:
• “Hear me out.” • “Listen to what I’m saying.” • “I didn’t hear that clearly.” • “We need to talk.” • “I can tell by your tone…”

48. Auditory people – keep in mind
Auditory people are sensitive to another’s tone of voice and can be easily offended when given criticism or correction.
Therefore, using softer tones and beginning criticism or correction with positive affirmations is the best way to communicate with auditory people.

49. Auditory
the main points to remember once you’ve determined you’re dealing with a person who relates via sound:
1. Be sensitive when speaking Use appropriate tones of voice Begin criticism or correction with positive affirmations and use the agreement frame
I agree AND, I understand AND,

50. Kinesthetic ~ Feelers
Kinesthetic oriented people respond to touch and act on how they feel.
Kinesthetic persons often use terms such as these in conversation:
• “I just felt as if…” • “I’ll handle it.” • “I feel like we really connected.” • “Take it easy.”

51. Kinesthetic ~ Feelers
Kinesthetic people are hard to motivate, however, because they often can’t get past how they’re feeling in the moment.
They are very emotionally driven and often let their emotions control their actions.
Kinesthetic oriented persons also react to gut instincts and tend not to base decisions on reason or logic.

52. Auditory Digital
They generally gravitate to the sciences and occupations that deal with facts and figures or problem solving, such as accountants, engineers, scientists. They are excited by logic and reason and fear being illogical.
They have a more formal and conservative look. They tend to have a structured and deliberate walking pattern. They demonstrate few, if any, facial expressions and few body jesters.

53. Auditory Digital Key words (that they use and relate to): Process
Think
Know
Details
Organize
Cost-effectiveness
Budget
Tasks, charts, graphs
Sequence (Keep things in order. Follow the steps.)

54. Quote
"Everything we hear is an opinion, not a fact. Everything we see is a perspective, not the truth." - Marcus Aurelius

55. DISTINGUISHING EXPLORING AND ASSERTING
When it comes to communicating, there are dozens of things we can do with words.  Yet the two major categories are exploring and asserting. 
We explore by asking questions, being curious, wondering, just witnessing so that we can seek first to understand. 
We assert by giving advice, telling, making definitive statements, feel certain, close the mind to other possibilities, and push our way through.

56. Asking Questions
We seek to gather information, and seeking to understand, we are coming from a place of openness.  We are not certain, not sure, not absolute, not definitive. 
the nature of the brain, it is “the ultimate answering machine.”  Put a question to a brain and it has a compulsive need to come up with an answer!  Place a question in a brain, especially one that it cannot answer, and the brain will primarily go into over-drive seeking an answer.

57. TASK
Practice Rapport everywhere you go with everyone you come into contact with… notice what you notice!
Spend a day loosening up your model of the world. Throughout your day, use this question frequently: How might I see this situation/person/ issue differently?
Or ask: What if I’m just totally wrong about my perception of this!

58. Get board certified in 4 certifications
NLP Coaching Certification –Peak Performance Coach
NLP Practitioner
Hypnosis Practitioner
Time Line Therapy® Practitioner
Certified by the American Boards of NLP, American Board of Hypnotherapy, Board of Time Line Therapy® and NLP Coaching Division

59. Questions?
Thank You ~ Lynn Thier