1. Haven Behavioral Healthcare – Prophix story
Operating since: 2006
Head office: Nashville, Tennessee
Annual revenue: $55 million
Number of employees:
G/L or ERP: HMS
Company website:
Company background:
Haven Behavioral Healthcare, Inc. provides behavioral health services to patients, communities, and hospitals. The company offers geriatric psychiatry, eating disorder treatment, chemical dependency, and adult/adolescent/child psychiatric services. It also provides treatment in the areas of co-occurring chemical dependency, depression and mood, anxiety, psychotic, and adjustment disorders, as well as combat stress injury/PTSD for active military personnel. The company was founded in 2006 and is based in Nashville, Tennessee. It has locations in Ada, Oklahoma; Colorado Springs, Denver, and Pueblo, Colorado; Nashville, Tennessee; Phoenix, Wickenburg, and Tucson, Arizona; Reading, Pennsylvania; and Wichita Falls, Texas.
Business problems that led to evaluating CPM, adopting Prophix:
Lorri Steiner, Senior Vice President, Financial Operations & Process Improvement, was a previous Prophix customer at Church Street Health Management, LLC.
Reliant on Excel. Lorri had used Hyperion in the past. Found it too cumbersome. Loved ad hoc reporting in Prophix, found Prophix easy to use.
Understood how easy it would be to build additional models as the organization’s needs would grow/evolve.

2. Haven Behavioral Healthcare – Prophix story
Benefits from their Prophix solution:
Financial cube: Consolidates data from the personnel cube. Automation of their financial reporting package: including construction and distribution to their key stakeholders of profit and loss statement, balance sheet, cash flow statement. Allows Haven to budget and forecast at a detailed level on an annual basis. They have a more structured, less error-prone process. They have a better basis for their decision making based on more accurate and updated views of their company’s financial performance.
Personnel cube (in Detailed Planning Manager): Allows them to produce an accurate annual budget as well as monthly forecasts at a detailed employee level, tracking personnel changes by department. Overall, they can plan develop their plans factoring in taxes, bonuses, benefits, merit increases, etc.
Accounts receivables patient cube: Tracks the impact of the varying terms at which they receive payments from their patients. Allows them to drill across into their HMS ERP to investigate details and recognize anomalies. Allows Haven to recognize bad debt and suggest corrective actions.
Marketing reporting cube: Tracks their marketing metrics, integrating with salesforce.
Future plans:
Clinical cube: Tracks statistical patient care information.

3. Supporting data: Life cycle Industry (choose all that apply)
☐ New implementation YES
Implementation date: Q2 2014
☐ Preexisting customer
Original implementation date: ________________
☐ Existing customer, upgrading
Industry (choose all that apply)
☐ Agriculture, forestry, and fishing
☐ Professional services
☐ Financial services
☐ Retail
☐ Wholesale and distribution
☐ Telecommunications
☐ Healthcare YES
☐ Utilities
☐ Education
☐ Architecture, engineering, and construction
☐ Life science
☐ Transportation and logistics
☐ Manufacturing
☐ High tech
☐ Media and entertainment
☐ Government
☐ Non-profit

4. Supporting data: Solutions built Capabilities used ☐ Budgeting YES
☐ Automation YES
☐ Forecasting YES
☐ Prophix Mobile
☐ Reporting YES
☐ Data integration YES
☐ Strategic planning
☐ Business modeling YES
☐ Financial consolidation
☐ Microsoft platform integration
☐ Analysis YES
☐ Role-based security YES
☐ Profitability analysis
☐ Collaboration YES
☐ Personnel planning YES
☐ Flexible deployment
☐ Project planning
☐ Ad hoc reporting and visualization YES
☐ Revenue planning
☐ Capital expenditures planning
☐ Reporting and analytics
(dashboards and scorecards)