1. Priorities for FY 2004 and Beyond: Building and Managing E-Government
Dan Chenok
Branch Chief for Information Policy and Technology
Office of Management and Budget
Executive Office of the President
September 20, 2018

2. Citizen-Centered, Results-Oriented, Market-based
Expanding E-Government Enables the U.S. Federal Government to Move From Agency-centered to Citizen-centered
The Vision: an order of magnitude improvement in the federal government’s value to the citizen; with decisions in minutes or hours, not weeks or months. E-Government Definition: the use of digital technologies to transform government operations in order to improve effectiveness, efficiency, and service delivery.
The Principles:
Citizen-Centered, Results-Oriented, Market-based
Integral component of President’s Management Agenda
Simplify and Unify
September 20, 2018

3. Lesson Learned: Citizen-centered Initiatives can work, but No Magic Formula Exists
Managing Partner
GSA
EPA
Treas
HHS
SBA
DOC
Government to Citizen
Managing Partner
GSA
TREAS
DoEd
DOI
Labor
Government to Business
1. Federal Asset Sales
2. Online Rulemaking
Management
3. Simplified and Unified
Tax and Wage Reporting
4. Consolidated Health
Informatics
5. Business Compliance
One Stop
6. International Trade Process Streamlining
1. USA Service
2. Free File
3. Online Access for Loans
4. Recreation One Stop
5. GovBenefits
E-Authentication
Government to Government
Internal Effectiveness and Efficiency
Managing Partner
OPM
GSA
NARA
Managing Partner
SSA
HHS
DHS
DOI
1. e-Training
2. Recruitment One Stop
3. Enterprise HR Integration (includes e-Clearance)
4. e-Travel
5. Integrated Acquisition
6. e-Records Management
7. Payroll Processing
1. e-Vital
2. e-Grants
3. Disaster Management
4. Geospatial Information
One Stop
5. SAFECOM
September 20, 2018

4. G2C
GovBenefits.gov: One-stop access to information and services of almost 200 government programs representing more than $1 trillion in annual benefits. GovBenefits receives over 500,000 visitors per month and is listed as one of USA Today’s “Hot Sites.”
IRS Free Filing: Over 78 million Americans can file their taxes online for free beginning in the 2003 tax filing season.
The website is the first phase.
You can now find benefit programs online, file for free, or plan your camping trip online…
Recreation.gov: Provides citizens with one-stop online access to America’s National Parks and public recreation areas. The web site includes links to 1900 federal parks with over 750,000 site visitors per month.
September 20, 2018

5. G2B
Regulations.gov: Makes it quicker and easier for citizens and small businesses to search and comment on hundreds of proposed rules and to participate in the federal rulemaking process via the web.
Fed Asset Sales: Creates a single, one-stop access point for businesses to find and buy government assets.
September 20, 2018

6. G2G
Disasterhelp.gov: Provides federal, state, and local emergency managers online access to disaster management related information, planning and response tools. Pilot launch of website, on 11/25/02. Emergency responders have used web simulations in over 60 exercises via DM
Grants.gov: Will be launched on 10/30/03, rants.gov creates a single, online portal for all federal grant customers to access and apply for grants, thus making it easier for potential recipients to obtain information about federal grants.
September 20, 2018

7. IEE
USA Jobs: Outsources delivery of the USAJOBS Federal Employment Information System to deliver state-of-the-art on-line recruitment services to job seekers including intuitive job searching, on-line resume submission, applicant data mining, and on-line feedback on status and eligibility.
GoLearn.gov: Considered the number one most visited e-training site in the world providing more than 35 million visitors with over one million e-training courses and e-books, and career development resources. Already over 25,000 federal employees have used the site at the cost of pennies per course.
Integrated Acquisition: Helps federal agencies cost-effectively acquire quality goods and services by providing one-stop access to a catalogue of interagency vendor contacts and a record of vendor past performance.
E-Payroll: Helps federal agencies migrate from about 22 present payroll service providers to 4 payroll partnerships with a projected total lifecycle savings of $995 million.
September 20, 2018

8. Furthers many of the 24 Presidential E-Gov initiatives
E-Gov Act
Signed December 2002, Effective April 2003
Codifies OMB’s role: E-Gov Administrator and Office of E-Government
Codifies CIO Council
Agencies develop citizen and productivity-related performance measures to support agency objectives, strategic goals, and mandates.
Focus on privacy and citizen engagement
Endorses and requires agencies to support cross agency e-gov initiatives
Furthers many of the 24 Presidential E-Gov initiatives
Reference Chris at event – If he’s there, he can tell the story
September 20, 2018

9. Federal IT Investment Portfolio for 2004: Requested at $59 Billion
(dollars in billions)
2004 Request
$52.6
$1.6
$5.1
$3.9
2003 Updated
$52.6
$1.6
2003 Base
$52.6
$48.0
$50.0
$52.0
$54.0
$56.0
$58.0
$60.0
Base
Better Reporting
Homeland Security, War on Terrorism, and Other Modernization Increase
September 20, 2018

10. Business Cases Drive Performance Improvement
Agency’s IT Budget Submission
Business Cases
Clear Performance Gap IT will address?
Should the Federal Government perform this function?
Support the PMA and is it collaborative?
Yes
Yes
Yes
Clear performance goals and measures tied to the business?
Part of the Modernization Blueprint?
3 Viable Alternatives for closing the performance gap?
Performance Based Acquisition and Contracts?
Yes
Yes
Yes
Yes
Strong Risk Management Plan?
Project Management Plan with milestones?
Addresses Security and Privacy? $
Life-Cycle Costs are well planned and appropriate?
Yes
Yes
Yes
Yes
September 20, 2018

11. Key Elements Of The FY03 and FY04 IT Agenda
Driving results & productivity growth: IT and management reform investments that create an order of magnitude improvement in value to the citizen, especially homeland security info sharing and knowledge flow
IT Cost Controls: Consolidation of redundant and overlapping investments, Single Business Case for Infrastructure (DOL a model), Enterprise Licensing, Fixing cost overruns, Competing away excess IT Services charges
E-Gov Act implementation: Government wide architecture governance, including web-based strategies for improving access to high quality information and services
Cyber Security: Desktop, data, applications, networks, threat and vulnerability focused, business continuity, privacy protection
IT workforce: Conduct training and recruitment to obtain project management skills, strategic CIO staff, and architects that have a Passion for Solutions
September 20, 2018

12. The Federal Enterprise Architecture will drive consolidation and transformation
Federal Enterprise Architecture (FEA)
Performance Reference Model (PRM)
Government-wide Performance Measures & Outcomes
Line of Business-Specific Performance Measures & Outcomes
Business Reference Model (BRM)
Lines of Business
Agencies, Customers, Partners
Business-Driven Approach
Component-Based Architecture
Service Component Reference Model (SRM)
Capabilities and Functionality
Services and Access Channels
Data Reference Model (DRM)
Business-focused data standardization
Cross-Agency Information exchanges
Technical Reference Model (TRM)
IT Services
Standards
September 20, 2018

13. What Will the FEA Reference Models Do?
Provide consistent definitions and constructs of the business, performance and technology of the Federal Government.
Serve as a foundation to leverage existing processes, capabilities, components and technologies to build target enterprise architectures.
Facilitate cross-agency analysis and the identification of duplicative investments, gaps, and opportunities for collaboration within and across Federal Agencies.
September 20, 2018

14. The Business Reference Model describes the Lines of Business of the Federal Government, independent of the agencies
Services for
Citizens
Mode of
Delivery
Support Delivery
of Services*
Management of
Government Resources
Legislative Relations
Public Affairs
Regulatory Development
Planning and Resource Allocation
Controls and Oversight
Revenue Collection
Internal Risk Mgmt and Mitigation
Government Service Delivery
Direct Services for Citizens
Knowledge Creation and Mgmt
Public Goods Creation and Mgmt
Regulatory Compliance and Enforcement
Financial Vehicles
Federal Financial Assistance
Credit and Insurance
Transfers to States &
Local
Gov’ts
Financial Management
Human Resource Management
Supply Chain Management
Administrative Management
Information and Technology
Management
Defense and National Security
Homeland Security
Intelligence Operations
Law Enforcement
International Affairs and Commerce
Litigation and Judicial Activities
Correctional Activities
Environmental Management
Natural Resources
Disaster Management
Community and Social Services
Economic Development
Workforce Management
General Science and
Innovation
Education
Energy
Health
Transportation
Income Security
General Government
Version 2.0 of the BRM includes:
4 Business Areas
39 Lines of Business
153 Sub-functions
September 20, 2018
Page 14

15. Service Component Reference Model (SRM)
The SRM is structured across horizontal and vertical service areas that can provide – independent of business function – a leverageable foundation for reuse of applications, application capabilities, components, functions, and business services.
Service
Types
Customer Services
Process Automation Services
Business Management Services
Common Services
Cross-Cutting Service Areas
(i.e., Search, Security)
Digital Asset Services
Service
Components
Business Analytical Services
Back Office Services
Service Layers
September 20, 2018

16. The SRM framework is comprised of three (3) inter-related “service-orientated” tiers – each of which describes capabilities in greater levels of granularity
Service Domain --- Business Analytical Services
The collection of business oriented service categories that align service / component capabilities to a level in which they support the objectives and performance of the business.
7 Service Domains
Service Types --- Analysis and Statistic
A collection of business-driven, service types (or categories) that assist the Service Layer in accomplishing of mission and/or performance objectives.
Level of Granularity
27 Service Types
Service Components --- Simulation
The collection of components and/or capabilities that support the Service Type.
143 Service Components
September 20, 2018

17. Business Analytical Services
Defines the set of capabilities supporting the extraction, aggregation, and presentation of information to facilitate decision analysis and business evaluation.
Analysis and
Statistics
Visualization
Modeling
Predictive
Simulation
Mathematical
Structural, Thermal
Graphing, Charting
Imagery
Multimedia
Mapping / Geospacial
CAD
Business Intelligence
Reporting
Risk Management
Demand Forecasting / Mgmt
Balanced Scorecard
Decision Support and Planning
Data Mining
Ad-Hoc
Standardized / Canned
OLAP
Simulation: Defines the set of capabilities that support the representation of the interaction betweeen real-world objectives
September 20, 2018

18. The FEA is being constructed through a set of inter-related “reference models” designed to improve performance and facilitate information sharing and collaboration
Performance Reference Model (PRM)
Outcomes, Measurements, Metrics
Business
Reference Model
( BRM )
Service Component
Reference Model
( SRM )
Technical
Reference Model
( TRM )
Support Delivery
of Services
Rule Publication
Technologies
Platforms
J2EE
.NET
Windows NT
Knowledge Mgmt
CRM
Content Mgmt
Collaboration
Search
Portal
Personalization
Regulatory Management
Policy and Guidance Devel.
Public Comment Tracking
Regulatory Development
Rule Publication
Data Mgmt
ODBC
JDBC
Business Logic
Business lines and functions
Enabling capabilities, components, and services
Supporting technology
and standards
Data and Information Reference Model (DRM)
Classification, Categorization, XML, Sharing
Component-Based Architecture
September 20, 2018
Service Layers
Service Types
Service Components
Page 18

19. Identifying and analyzing opportunities along business lines
Priority areas: opportunities to leverage IT and achieve outcome goals
Business Management: Federal accounting practices and procedures
Human Resources: information activities associated with employee recruitment, management and separation
Criminal Investigations: systems that support criminal investigative activities
Public Health Monitoring: activities associated with monitoring public health and the spread of disease
September 20, 2018
Page 19

20. SmartBUY: Enterprise Licensing
Governmentwide “enterprise software licensing”
Initiative is called SmartBUY for “Software Managed and Acquired on the Right Terms” – Goal is $100 mn in savings
Objective: aggregate requirements and resources to make Federal buying more efficient, while maintaining value and quality
Launch team looking at software categories that may include:
Office automation
Database
Antivirus
Network management
September 20, 2018

21. Overcoming Chronic Problems Requires a Passion for Solutions!
Joint Business Cases
Authentication
Enterprise Architecture
LOB Ownership
Security
Data Standardization
Teamwork
Citizens Get Value & Agencies Get Green
Strategic Alignment
Federal IT Investment Portfolio
Process Improvement
e-Gov Policy
Capital Planning
Project Management
Cross- Information Sharing
Privacy
September 20, 2018