1. EUEM (End User Experience Monitoring) Training
ITRS
EUEM (End User Experience Monitoring) Training
20 September September 2018
Anuja Nadarajah
Support Intern
itrsgroup.com

2. What is EUEM?
This is a Netprobe plugin that measures aspects of a user’s experience and interaction with a website.
20 September 2018
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3. Baby steps…
Mozilla Firefox allows you to record the scenario (interacting with a web page and its elements as in a normal browser session).
EUEM plugin translates this scenario into a format that can be uploaded into the GSE.
The scenario script is then transformed into executable JavaScript that is utilized by PhantomJS, an open-source headless WebKit implementation
Information gathered by PhantomJS is then visualised on the Active Console (AC2).
20 September 2018
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4. Scenarios There are three main parts to the EUEM plugin which are:
Scenarios – represents a users interaction with a web page or a series of web pages.
Steps - Scenarios consist of steps which correspond to a single command carried out on a web page. These steps are carried out in sequence
Elements - Each step has one to many elements. A step to open a web page will include all of the elements that make up a web page – the HTML, the images, and the JavaScript files that are included with the page.
20 September 2018
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5. Open source technology needed
PhantomJS ( A headless WebKit implementation that we're using as the engine to playback scenarios in order to monitor websites.
CasperJS ( A PhantomJS API.
Selenium IDE ( We use this for recording scenarios.
20 September 2018
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6. There are three stages in using EUEM:
Scenario Creation - the recording of a scenario as a user uses a web site.
Scenario Playback - the playback of a scenario script to collect data for monitoring the user experience.
Scenario Visualisation - the visual presentation of data collected from scenario playback.
20 September 2018
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7. Exercise
20 September 2018
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8. Installing EUEM Firefox Plugin
Pre-Requisites:
Install Mozilla Firefox Browser (
Install Selenium IDE Firefox Plugin (
Go to  - Extremely important to download Selenium IDE before installing any AC2 components
Download the latest Selenium IDE. Using Firefox it will automatically install after downloading, if Selenium IDE was downloaded using other browser. Follow next steps.
Open Firefox Browser
Drag the downloaded file (.XPI extension) to the Browser Window
Wait until the Installation Dialog appears
Click Install button when enabled to start installation
Restart Firefox Browser after installation is completed
20 September 2018
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9. EUEM Firefox Plugin… In AC2 working directory, go to doc folder.
Drag geneos-euem.xpi to Firefox Browser Window
Wait until Installation Dialog appears
Click Install button when enabled to start installation
Restart Firefox Browser after installation is completed
20 September 2018
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10. Record a Scenario
20 September 2018
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11. Running the Netprobe
No configuration needed for the Netprobe therefore run the Netprobe in the desired port.
Student1 – 1991
Student2 – 1992
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Student4 – 1994
Run the Netprobe using:
nohup ./euem-netprobe.linux_64 -port PORT_NUMBER &
20 September 2018
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12. Create a Netprobe – giving it the correct port number
Active Console
Create a Netprobe – giving it the correct port number
Create a new Managed Entity
Create a new Sampler
20 September 2018
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13. Thank you
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