1. Member Services Report
9/20/2018
Member Services Report
March 6th, 1999
Singapore

2. Overview
Activities & Plans
Workload
Staffing

3. Activities - Resource distribution

4. Activities - Resource distribution

5. Activities - Resource distribution

6. Activities - Resource distributionMV
0.2%

7. Activities - Resource distribution

8. Activities and Plans Documentation 1999 Plans new documentation
9/20/2018
Activities and Plans
Documentation
new documentation
‘Policies for address space management in the Asia Pacific region’
web site enhanced - more ‘bandwidth friendly’
1999 Plans
review existing documentation
seek member assistance for local language translations
further web site development
document revision process
more details to come
Reiew existing documentatioin
two big projects
would like to produce a procedures document. This will include a review of existing documentation and forms.
Also plan to focus efforts of documentation relative to NIR’s.

9. Activities and Plans Training 1999 Plans
1st one day APNIC training course APRICOT
20 attendees
1999 Plans
more courses planned during 1999
2 per month, but according to demand
starting July/August
work with confederations to help deliver local courses

10. Activities and Plans IPv6 1999 Plans RIR Allocation draft
few comments received regionally, but many globally
most common concern has been sub-TLA ‘slow start’ and renumbering
1999 Plans
commence allocations from 1st April 1999
current discussions may delay start of service
proposed fee structure includes IPv6 allocations

11. Activities and Plans RIR liaison Member liaison 1999 Plans
frequent contact with RIPE NCC & ARIN
staff loans improve information exchange
Member liaison
‘hostmaster clinic’ popular
1999 Plans
further improve relationships
visit other RIRs and membership

12. Activities and Plans Hostmaster ‘tool set’ 1999 plans
relocated from Japan
ticketing system introduced
1999 plans
needs more automation
review workflow process
add new tools

13. Workload New Tickets opened by Type July 1st - February 1st 1999
9/20/2018
Workload
New Tickets opened by Type
July 1st - February 1st 1999
Total of2,392 for 7 working months which is equivalent to month which is equivalent to 18 per working day. Note this is only new tickets and not ongoing requests.
Compares with ripe with 5,000 tickets per 6 months 98

14. Staffing At end 1998 (3) 1 manager/senior hostmaster - Anne Lord
1 hostmaster - Fabrina Hossain
1 technical writer - Gerard Ross
one temporary hostmaster loaned from the RIPE NCC (total 6 weeks)

15. Staffing By end 1999 (7) 3 new hostmasters 1 trainer
1 for confederation support
1 for new member support
1 existing members/IPv6
1 trainer

16. Summary
Allocation services stabilised
More work to be done