1. Visual Communications Implementation Methodology
Dimension Data’s Best Practice for Visual Communications Implementation Overview

2. Analysts advise our clients to….
Selecting a competent service partner is essential for visual communications success
Gathering user requirements
Design schematics / security
Design
Experience & Order Assurance
Detailed Test Plans
Staging & configuration
Logistics
Plan and Build
Service level agreements visual communications experience guarantee
Operate

3. Dimension Data’s Seven Key Considerations in Deploying Visual Communications
Select a Collaboration solution that meets your users requirements 1
Ease of integrating your visual communications into your overall UC estate 2
How easily can I deploy the visual communications solution 3
What are the security implications for deploying visual communications 4
Ongoing support 5
Usage & Adoption 6
Globally consistent model 7
An Implementation Partner with a Comprehensive Methodology will ensure that these considerations are not overlooked

4. Visual Communications Implementation Methodology at a glance
A Dimension Data-developed methodology
A best practice approach to the deployment and integration of visual communications solutions, based on the experience we have built up in deploying more than 10,000 visual communications endpoints for clients around the world
Consists of:
templates
best practice guidelines
client change management and training tools
processes extended for visual communications deployments

5. Visual Communications Implementation Methodology at a glance
Business Benefits
Accurate project scoping and costing
Reduced risk of project overruns or failure
Improved visibility of project execution
Clean handover with all documentation
Extended, packaged end-user training tools to improve user acceptance
Best practice for configuration, security, migration and testing
Professional quality of delivery
Better client experience with Dimension Data

6. Dimension Data Services Overview
plan
build
support
manage
improve
innovate
Develop plans that achieve business objectives
Deploy and transition IT architectures
Support full lifecycle of IT assets
Manage full lifecycle of IT domains
Optimise IT services
Differentiate through technology innovation
Insource, Outsource, Hosted and Cloud Delivery
Assessments
Architecture Roadmaps
IT Services Strategies
Procurement and Logistics
Design, deploy, integrate and transition solutions
Maintenance, Support Proactive Services
Support Service Aggregation and Management
Operational and Management Services
Service Domain Aggregation and Management
Assessments
Continuous Improvement
Lifecycle Management
Business Planning for Innovation
Identify breakthrough use of technology
We have built a strong business by focusing in the build and support. We offer differentiation through our global procurement capabilities, combining seamless procurement with logistics that can get products anywhere - on time and through customs and finally we are able to ensure the clients configuration is staged and installed.
Our integrate skills focus on unify the technology solution with the clients existing business and technical process, eg integrating IP Tel into Active Directory for streamlined user management.
And finally our Deploy skills allow us to introduce the solution to new parts of the clients organisation with the minimum of distribution and risk to existing operations.
Our overall value proposition is that we are able to Manage Project risk effectively by ensuring the project is implemented on time and on budget
In the support area, we have built a world class Break fix business with 6 24x7 GSCs,local language support and uniquely an ability to offer comprehensive SLA management including restore, rather than just response SLA’s- all with visibility through a portal.
In conjunction with this we have an excellent monitoring service providing re-active monitoring and proactive health checks, again through a portal.
The value proposition to our clients is our ability to reduce costs by delivering a quality service that is difficult for them to do them selves. We should not kid our selves though - these areas are under price pressure as they continue to commoditise.
We have begun the move to becoming a strategic technology partner to our clients through our Plan services, we are able to offer Consult capability where we analyse the clients business issues and develop future plans and strategies for the use of IT.
Our Design capabilities focus on ensuring the business and technical aspects of the solution address the required outcomes.
In this way we are helping our clients to justify technology investment by identifying where an appropriate ROI can be gained and ensuring the solution proposed will derive those benefits.
But as we move further along our journey to become a strategic technology partner to our clients we need to build out our manage capability, we will do this by focusing on helping the client manage the full lifecycle of the infrastructure - taking responsibility for ensuring is technology runs efficiently. These services breakdown into 2 key areas
Service Delivery focuses on Long term planning, such as availability and capacity management
Services Support focuses on Day-to-day operations and support such as release, change and configuration management
In this way we will assist our clients in maximising the ROI for a deployment, helping them sweat the asset and lengthen the useful lifecycle of a technology.
IT IS CRITICAL WE HELP ALL OUR CLIENTS WITH SERVICES IN THE MANAGE SPACE - SOME WILL PURCHSE THEM AS PRE PACKAGED MANAGED SERVICES, OTHERS WE WILL ENGAGE IN A PROJECT TO HELP THEM BUILD THEIR OWN CAPABILITY IN HOUSE.
Looking to the longer term we will be looking to become a Strategic Business partner to some key clients through Improve services which focus on improving the effectiveness and efficiency on the solution on an ongoing basis, continually evolving implemented technology to make it better. By doing so we can align IT to business outcomes for our clients. Couple with Optimise services where focus on new technologies which offer true competitive advantage to a client. In both cases we can link our success to their business out come in a financially based risk sharing model. NOT ALL CLIENTS WILL WANT TO DO THIS, NOR DO WE WANT 100’s OF CLIENTS IN THIS SPACE - BUT FOR ABSOLUTE KEY CLIENTS WE WILL NEED TO DO THIS TO MAXIMISE THEIR LOYALTY.
Align IT investment to business goals
Manage project benefits realisation and risk
Manage IT availability for productivity and risk
Manage IT operations for improved performance
Enhance IT effectiveness
Increase strategic value of IT to the business

7. What differentiates Dimension Data’s Methodology?
Extends Project Management Disciplines with Best Practice Tools
Based on our experience of deploying over 10,000 visual communications endpoints
Ensures smooth transition to support and (optimally) Managed Services
Early considerations for the total lifecycle of the technology is work shopped with the client (Plan, Build, Operate, Optimise)
Scales from small deployments to multi-national deployments
Consistent delivery across the globe
Alignment to Vendor Tools and Methodology
Only Cisco Partner Service fully aligned to Cisco PPDIOO – Lifecycle Services
Allows clear collaboration with vendor on large joint engagements
Allows alignment to clients who use PPDIOO

8. Key skills and roles Collaboration Consultant
Unified Communications and Collaboration Development Model (UCCDM), Estate Audit.
High Level Needs Assessment, Business planning
Visual Communications Engineer
Visual communications technical specialist
Performs detailed design and validation
Solution Architect
Solution consultant
Crafts optimal solution for customer needs
Plans technical elements of the solution delivery.
Deployment Engineer
Configures, stages and deploys the solution to the customer site
Project Manager
Manages the implementation of the project
Becomes a primary customer interface
Manages budget, risk, resources, scope, Invoices client
Trainer
Trains the users and administrators of the visual communications solution

9. Overview – Process and what you get
Phase – Key Steps
Key Client Deliverables
Visual Communications Consulting
Initial Requirements Gathering
Solution Creation and Proposal
Proposal
Client Requirements Document
Site Survey Report (optional)
Scope of Work
Inception – Establish Project Baselines
Initiate Project
Internal/External Solution review
Procurement activities
Project Documentation
IPT Work Plan
Scope of Work (Detailed)
Client Engagement Process
Definition – Establish the Requirements
Workshops
Business & User Voice Requirements
Site Survey, Accommodation and Logical Inventory
Design Solution
Statement of Works
Project Management Plan
Business Voice Requirements
Technical Voice Requirements
Detailed Design
Build – Create the Solution
Staging
Configuration
Testing
Logistics (ship to site)
Installation guides
Security configurations & framework
Project Test Plan & Output
Bill of Quantities
Equipment Inventory log
Deploy – Implement the Solution
Commissioning
Integration
Migration
Acceptance Testing
Commissioning Plan
Site Acceptance Test Plan
As-Built Documentation
Customer Project File
Transition – Customer Take-over and Support
User and Administrator Training
Support
Training Documents

10. Benefits of key deliverables
Scope of Work
Ensures all aspects are covered and that client understands our (and their) responsibilities
Reduces assumptions and risk price that is otherwise built into a quote
Customer Requirements Document
Ensures early on that all aspects or considerations are discussed with the client before finalising a proposal
Project Management Plan
Clearly define interaction points and responsibilities between the team and the client
Thus setting expectations upfront and provide clear governance of the project
Statement of works
Document and get agreement on our responsibilities and the clients in detail
Business Voice Requirements
Capture the user’s needs. This ensures better acceptance of the new technology
Site Survey
Ensure that the specified current environment is the actual current environment thus reducing risk of delays based on inadequate site accommodation in deployment
Micro Design
Ensure all aspects are captured that will affect the configuration and deployment enabling a successful and smooth deployment
As-Built Documentation
Captures details that may be needed for future changes to the environment or disaster recovery
Acceptance Test Plan
Ensures the client agrees to what will be tested and allows for smooth acceptance of the system
Commissioning Plan
Details on the migration are planned with all stakeholders – smooth migration
Project File
Provides all relevant t documentation for ongoing management of the solution
Removes dependency on Systems Integrator

11. Visual Communications Implementation Methodology
Dimension Data’s Best Practice for Visual Communication Implementation Overview