1. SNMS Supplier Network Management System
SNMS – Guideline for external suppliers

2. Supplier Network Management System
notification
Supplier Network Management System
If TE receives a quality notification, an official Supplier Complaint will be raised into TECHS (TE Complaint Handling System)
You will receive an notification, that a new Supplier Complaint has been raised
Based on that notification it is required that you complete an 8D report
The notification contains a link to our TE Supplier Portal and the application, called SNMS (Supplier Network Management System)
You should keep this notification for later follow up

3. Supplier Network Management System
notification
Supplier Network Management System
This link will guide you to TE Supplier Portal application SNMS.
Your personal self–registration into the Supplier Portal and SNMS is mandatory to log onto the system.

4. Access SNMS Implement user name and password
Click on “Sign On” to be routed to the SNMS apllication

5. Entering Supplier Portal SNMS without email link

6. Entering SNMS without email link
Implement user name and password
Go to: Supplier Resources, Quality and Compliance, View More
Go to Supplier Complaint Handling (SNMS)

7. Application SNMS
All supplier complaints will be shown which are registered against supplier id. Click on the link and you will get into the details of the supplier complaint.

8. SNMS – Status Information
Pending: 3/5/8D Steps need to be answered
Posted: answer from supplier was send to TE, waiting for approval
Closed by TE: supplier complaint was closed from TE upfront
Approved: D-Step was approved by TE
Example for „Closed by TE“, no further actions form supplier needed:

9. 8D Report

10. D-Steps – Request Details/Attachments
supplier name
part number / description
Creation date of complaint.
Target date to reply 3D actions (containment).
Target date for final closure of 8D Report.
Defect description from TE shall be as precise as possible and should contain data.
Pictures should be attached to describe the defect better.
The defect description should be detailed enough to analyze the problem. If important information is missing please contact the SQE (above mentioned author).
Example Picture

11. D-Steps – 3D D3 – Containment
This field shall contain a detailed problem description as seen from supplier.
D3 – Containment
The containment refers to all necessary immediate actions to prevent other defective parts to be delivered. How many parts are in supplier stock, in rework, defective or on hold?
Will there be expected shortages from blocked material because of open orders? Implement the date when the storage was cleaned /secured.
The containment comment should contain actions on following performed verifications:
Own stock checked
Material in transit identified and verified
Material at TE stock (other batch or product)
Material in VMI
Indicate the PO number or batch number of the first parts after containment was performed.
Have other potential suspect batches or products been checked?
If a feedback is required from TE on commercial resolution (replacement/return) the answer can be provided with containment comment. A commercial solution is not a corrective action.
It is recommended that you safe your input (Safe for Later). Your 3D can be provided independantly to TE (Submit to TE).

12. D-Steps – 4D D4 – Root Cause Analysis
Root cause analysis has different dimensions:
Occurrence: Where and why did the problem occurr? How could the process produce the failure?
Escape/Detection: Why was the failure not detected intrenally? Why did the failure escaped the control mechanism? Systemic: How the system failed allowing both occurrence and escape causes. Why was the failure mode not known (not included in FMEA or failure catalogue)?
It is recommended to use methodology for root cause analysis as Ishikawa and 5Why.
The performed analysis can be attached to the complaint as evidence, see attachments.

13. D-Steps – 5D D5 – Corrective Action Plan
At least one corrective action per each identified root cause need to be defined.
Therefore the actions are devided into the appropriate dimensions as seen before (occurrence, escape, systemic).
The responsibilities per each action shall be defined and the relevant timeline.

14. D-Steps – 8D After completion the 8D report need to be send to TE.
D6 – Verification The effectiveness of the taken actions need to be reviewed and demonstrated with adequate method.
It should be described how the effectiveness was demonstrated who is responsible and by when it was planned/done.
D7 – Prevention
Further actions which refer to other products, processes or locations shall be mentioned.
The preventive actions are meant to go beyond the single incident of the above 8D report.
After completion the 8D report need to be send to TE.
Click „Submit to TE“. It is recommended to safe the answers before sending.

15. Support 8D Report
If you have questions related to creation of 8D Report please contact the named person from Supplier Complaint (Author).
If you need further assistance on methodology (5Why or Ishikawa) please contact the named person from Supplier Complaint (Author).
Furthermore the 8D Checklist, can be used for further explanations:

16. Verification of 8D Report from TE
After you have send the 8D report to TE and we have verified your answer you should receive an notification.
Your 8D report can be rejected.
The improvement needs shall be documented into the “Reply”.
If your 8 D report is approved you should receive an notification, indicating the approval.