1. Balanced Scorecard Quality Service Sustainability Cost
Fit for purpose products/services
Returns
Continuous Improvement / Innovation
Change Management
Service
Responsiveness
Complaints
Management Information
Communication
Education / Training
Lead Time / Delivery Time
On time Delivery Against Objectives
Accuracy
Involvement/Ownership
Sustainability
Corporate Social Responsibility
Cost
Pricing Stability
Invoice Accuracy
Cost Reduction Initiatives
Reference: R3-63-C Released: 23/03/2017