1. Consumer Services

2. Contents Consumer Services Coverage Areas Practice Overview
Analyst Team
Segments Covered
Markets Covered
Coverage Areas
Communications
Connected Life
Commerce
Content
Services Ecosystem

3. Consumer Services Analyst Team
Peter Jarich
Vice President, Consumer and Infrastructure
Emma Mohr-McClune Service Director, Consumer Services Global
Natasha Rybak Principal Analyst, Consumer Services Europe
Peter Briggs Senior Analyst, Consumer Services Europe
Jamie Huff Senior Analyst, Consumer Services U.S.
Deepa Karthikeyan Senior Analyst, Consumer Services U.S.
Lynnette Luna Principal Analyst, Consumer Group
Tammy Parker
Senior Analyst,
Consumer Services U.S.
Erik Keith
Principal Analyst,
Broadband Networks
and Multi-Play Services

4. Consumer Services Coverage Areas
Key Coverage Areas
Communications
Connected Life
Consumer Services
Commerce
Content
Services Ecosystem

5. Consumer Services Components
Each Service Has Five Components 1 2 3 4 5
Regularly updated Market Assessment Report
Zeitgeist Stream Communications report
All streams on weekly report rotation
Example:
Communications
Intelligence report coverage of key services
e.g., U.S. Cellular Launches Exclusive Loyalty App to Enable User Savings
Advisory Reports
e.g., Fixed Players Show Teeth with mVoIP Services to Enhance Fixed Proposition
Company Assessments of Operators in U.S. and Europe
Individual Services for U.S. and Europe

6. Consumer Services - Coverage Areas
Communications
Communications
Ongoing developments within the evolving communications market, from traditional fixed and mobile voice and messaging from the carrier and MVNO communities, to Internet-based alternative communications services and solutions from OTT challengers.
Carrier OTT Offset Strategy
Voice, Messaging, Video Calling pricing trends
Carrier-branded IP Comms Apps and Services
Carrier RCS Adoption and Adaption
Carrier Partnerships with OTT brands for IP Comms Services
VoLTE Roll-out
All carrier voice and OTT messaging, voice and video comms
OTT carrier partnerships for OTT comms, emerging biz models
Emma Mohr-McClune Service Director, Consumer Services Global
Lynnette Luna Principal Analyst, Services Ecosystem
Tammy Parker
Senior Analyst, Consumer Services U.S.

7. Consumer Services - Coverage Area Description
Commerce
Commerce
The Commerce stream addresses the activities of European and US fixed, mobile and bundled service providers, and emerging specialists, within the areas of advertising and payments.
Online and Mobile Payments and Ticketing
Mobile Wallets and Contactless Deployments
Carrier and OTT Mobile Advertising Services
Location-based Services
Advertising and payments
Commerce ecosystems and partnerships
Natasha Rybak Principal Analyst, Consumer Services Europe
Deepa Karthikeyan Senior Analyst, Consumer Services U.S.

8. Consumer Services - Coverage Areas
Connected Life
Connected Life
Coverage of all Internet access services within and beyond the home, from fixed broadband and television to wide-area cellular and WiFi mobile Internet, together with associated value-added services (VAS).
Mobile and Fixed Data pricing monetization strategies
‘Any screen’ Content Plays
Broadband Pricing Trends
Cloud Services
VAS Evolution
Partnerships for VAS
Multiplay
Connected car
Home services / monitoring and automation
Consumer cloud
OTT/carrier partnerships for above
Emma Mohr-McClune Service Director, Consumer Services Global
Peter Briggs Senior Analyst, Consumer Services Global
Lynnette Luna
Principal Analyst, Consumer Services U.S.
Tammy Parker
Senior Analyst, Consumer Services U.S.

9. Consumer Services - Coverage Areas
Content
Content
Looks at the way proprietary content such as digital TV, linear TV and on-demand viewing, and music and games are sourced, packaged, marketed, monetised and sold by fixed, mobile and multi-play providers.
New Bundling Strategies and VAS
Mobile TV and Video
Online and Multi-screen Access
OTT Partnerships and New business models for video and content
All carrier and OTT content services
OTT/ Carrier partnerships for content, plus new data monetisation techniques
Natasha Rybak Principal Analyst, Consumer Services Europe
Erik Keith
Principal Analyst, Broadband Networks and Multi-Play Services

10. Consumer Services - Coverage Areas
Services Ecosystem
Services Ecosystem
This stream covers the business, technology and regulatory trends driving, limiting and shaping the environment for carrier services and solutions.
OS and Web-based Platform Trends Influencing Service Provision
Carrier Partnerships with Third-parties
Technology Trends - HTML5, RCS, WebRTC etc.
Connected Device and Service Trends
Regulatory Trends Impacting Services
Leading OS, web alternatives
Carrier partnerships
HTLM5 , RCS, WebRTC dev.
Connected devices
Regulation, net neutrality, roaming etc.
Emma Mohr-McClune Service Director, Consumer Services Global
Lynnette Luna Principal Analyst, Consumer Services U.S.

11. Consumer Services - Company Assessment Coverage
Consumer Services U.S.
Apple
AT&T
Cablevision
CenturyLink
Charter
Comcast
Cox Communications
DirecTV
DISH Network
Facebook
Google
Sprint
T-Mobile
TracFone
U.S. Cellular
Verizon Wireless
Yahoo!

12. Consumer Services - Company Assessment Coverage
Consumer Services Europe
3 Group
Apple BT
Deutsche Telekom
Facebook
Google
KPN
Liberty Global
Orange
Proximus
Sky
Swisscom
TDC
Telecom Italia
Telefonica
Telekom Austria
Telenor
TeliaSonera
Vodafone

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