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Chapter 6 Organizational Design
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Organization Structure Organization Design
The framework for dividing, assigning, and coordinating work Developments in or changes to the structure of an organization 4
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Key Elements of Organization Structure
Work Specialization Authority and Responsibility Chain of Command Centralization vs. Decentralization Span of Control Departmentalization 5
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Authority vs. Responsibility
Rights inherent in managerial position to give orders and expect them to be followed Related to one’s position--not the characteristics of person Obligation to perform Goes hand-in-hand with authority 9
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The Concept of Authority
Chief Executive Officer Finance Accounting Marketing Production Research and Development Human Resources 10
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The Concept of Power The Power Core Authority Level Finance Human
Resources Accounting Research and Development Marketing Production Function 12
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Coercive Referent Reward Power Expert Legitimate 13
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Five Ways to Departmentalize
Functional Product Customer Geographic Process 15
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Contingency Variables Affecting Structure
MECHANISTIC Rigid hierarchical relationships Fixed duties Formal communication channels Centralized authority ORGANIC Collaboration (both vertical and horizontal) Adaptable duties Information communication Decentralized authorized 16
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Contingency Factors and Organization Design
Strategy Size Environmental Uncertainty Technology 17
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WHAT IS ORGANIZATIONAL CULTURE?
System of shared meaning within an organization that determines to a large extent how employees behave and act 25
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Dimensions of Organizational Culture
Member identity Group emphasis People focus Unit integration Control Risk tolerance Reward Conflict tolerance Means-end orientation Open-systems focus 26
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Cultural Effects on Managers
Constrains what managers can and cannot do Constraints are rarely explicit Culture has a link between values and managerial behaviour--what is acceptable and not
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Strong vs. Weak Cultures
Predictability Orderliness Consistency Internal guidelines 27
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