1. Process Optimization in Public Administration
Public Administration Section
Ministry of Interior, Slovakia

2. Process optimization in PA – coordination in practice

3. Life-events Catalogue - Business Architecture
Business level
Legislation
Institutions
Participants
Starting action
Ending action
Fees
Time-frame
Citizen
Businessman
State
NGOs
Housing
Transport
Foreign
Citizenship
Health and Social
Family
Justice
Education
Employment
Interests
Defence and Security
1. Life-event groups
2. Life-event Categories
3. Life-events
4. Processes for each life event
5. Sub-Processes for each life event
6. End services – business services
7. Application services (IT Architecture)
8. Infrastructure services (Technological architecture)
Marriage
Birth of Child
Divorce
Death of relative
Child care
Heritage settlement
Application for marriage
Issuance of marriage certificate
Application check
Formal control
Request additional input
Process level
Target group of life event – clients/users of life events
Life event group – groups of life events
Life event – defined in law number 275/2006 about information systems in public administration, life event is solved by group of services offered by PA, and the system of services from the point of view of citizen or businessman when using services of public administration
Process of life event – business processes that are related to realization of life events. From the point of view of Enterprise architecture, business process realizes ending services using application services.
Business processes will be analyzed on the level of process steps and its attributes, that are consequently defining attributes of life events.
End-point service – it is service, that fulfils business need of public administration user (internal or external). End-point service is result from the citizen’s point of view, when service is delivering result of one specific process task in specific agenda. Each service belongs to specific life-event.
Application service – activity that is delivered by information system of public administration, supporting usually one process task in end-point service.
Technical level

4. Example: Setting scope of project
Life-event: Birth of Child(parts of catalogue)
For planning activities in reform proposals it is necessary to set up scope of optimization of PA. The goal is definition of relevant group of processes and related life-events, that will be part of process analysis
2. Construction permit (use of filters and group of processes)
legend:
Life event
Processes in life-event
Legislation
Section
Paragraph

5. Benefits Complex process view of PA institutions, based on legislation
Each process that is done by institutions is attributed to specific life- event
Structured look on setting the scope of projects for process improvement
Regulatory impact assessment of policy and its impact on service delivery for citizens (RIA)
Create business architecture for optimization of IT
Foundation for creation process maps, reform proposals and feasibility studies
Create environment for sustainable process management in PA after OP EPA

6. Project activities 
Creation of business architecture of processes in PA in relation to life events
Creation of methodology of process optimization in public administration
AS-IS analysis of processes, competencies and management system in public administration organizations
Design and implementation of innovated processes
Measurement, assessment and improvement of processes
Realization of international internships, visits and conferences
Education of PA employees when implementing innovated form of work (estimated number of employees ) 

7. Center for methodological management of process optimization
WHO?
Center for methodological management of process optimization
Center for methodological management of process optimization
Group of experts (10)
Director
Head methodologist
Head of process teams
Coordinator of education
Process teams
Measurement and assessment
Life event manager
Process specialist
Process analyst
Data analyst (6)

8. Thank you for your attention